Apple Watch Sport screen scratched?

I told the guy that I wasn't happy that within less than 12 hours of use having my Apple Watch, it scratched. I'm a teacher, and there is nothing crazy that I did from when I woke up, to roughly around 11:30AM when I noticed it.

He asked for me to send him a picture which I did, and asked if I knew if I did it, or if it was like that, etc. I basically told him, I'm not sure what happened (which is true), and that I'm upset that this screen which apparently has great reviews, scratched so easily when all my other Apple products look fine. I have had an iPhone 6 since September, and that looks better then my watch after 1 day.

He didn't push Apple Care+ on me, and said that he agrees that something isn't right.

When you drop money like this, I'd expect something a little bit better. Lets hope the repair doesn't take forever.

yikes. I'm grabbing a screen protector tomorrow. I was going to get a tempered glass protector, but I don't think companies can get that curve, they don't capture the sides.

I'm getting a Zagg screen protector tomorrow. I'll let you know how it looks if you like. I'm not going to wait for it to get scratched.

I have worn my Apple Sport Watch for all of 2 days. By the end of Day 1, I already had several scratches on the face, including a deep one that goes diagonally across most of the face, right smack in the middle. I have treated the watch with kid gloves, wearing it only during the day, and putting it in the case at night. I work a desk job, so no manual labor or bricklaying or anything like that involved. I have not even used it yet during workouts or exercise. I did not scrape up against any brick walls, or any walls whatsoever. I have been extraordinarily careful (far more so than one should have to be with a watch) not to bump it into anything.

Needless to say, I am both devastated and furious. If the watch has this much damage after a couple of days of very light usage, in a month or so I won't even be able to see the screen for all the scratches. Apple touted this glass as being extra strong and hard. I realize that it is not as hard as the sapphire one, but geez, this is ridiculous. It is supposed to be "wearable" technology. Anyone else having these issues?? Do I have any recourse?

DId you read what I did above. I'm sending it in for a free repair.

this is my scratch. It goes up higher, but it's hard to capture it

First of all, It's impossible for it to have come from the factory with the scratch on the screen. It doesn't happen.

Second, it's scratch resistance has nothing to do with how long you've all owned it. If the watch comes in contact with an object or surface that is harder than the glass, it will scratch; no matter how long you have had it on your wrist. Only having it in one's possession for 12 hours or 24 hours matters. That makes it worse for you personally, but says nothing about the quality of the device. Every watch and jewelry in existance could be scratched similarly just as quickly if mistreated. And it should be something that an owner of such a device expects to occur at some point when they buy it.

Third, Apple runs a period of engineering analysis on what sort of issues people are having within the first few weeks to month(s) after a device comes out. During that time, the Genius Bar and AppleCare phone support is allowed to be much more lenient about accidental damage cases and can mail it in for repair or replacement even if it appears to be damage and not defect that has occurred. So take your devices to Apple quickly, and ask them to send it in. You can't loose, they might just tell you it's not covered. But you certainly loose if you wait until a few months pass and try. Right now, it's been released for too short of a period for in-store personnel to know for sure if something is due to defect or damage, so push back if they seem reticent.

I received mine today, and all it's done is sit face-up on a batch of paper towels for about 2 hours. I lifted it to put it on my wrist and noticed an inch-long hairline scratch on screen!!

Needless to say I'm gutted.

I assume if I take it to Apple/Genius Bar, they won't have any in stock to replace it with?

I didn't buy Apple Care with my Watch, and I won't be able to purchase it now as it says retrospective Apple Care purchase requires inspection of Watch!

They do not currently stock them due to the extremely high demand. A week or less turn around time seems to be the common outcome. But take it in, they will likely trust you that nothing should have caused the issue and send it to engineering for replacement

It's worrying that it scratches so easily!

And I can't buy Apple Care due to it having a scratch!

I've just tried to reserve a Genius Bar appointment and when I select "Apple Watch" the only 2 Apple Stores in my city show no available appointments at all!!!!

Your little rant about my "mistreatment" of my watch is ridiculous. I barely wore the **** thing, and it scratched like nothing. I have an iPhone, and an iPad, and those looked AMAZING compared to my 12 hour old watch so get off your high horse over calling me careless. Apple and reviewers online touted its ability to be scratch resistant, and it didn't scratch until the guy rubbed it with Sand Paper in the video. If 4 hours of normal use creates a scratch, that's pretty ridiculous.

Now that I'm done dealing with the kid, I sent my watch in today for repair. I'll let you all know how long it takes for them to ship it back. They sent the package as an express overnight which is pretty awesome.

I have bought some Armorsuit Screen Protectors so hopefully once I get the watch back, they will prevent future problems.

Mark,

You are going about this all wrong and putting yourself as the victim. You just dropped $400+ on a watch, and it didn't live up to what was promised.

You need to call them up, and state how disappointed you are with the fact that it scratched so easily (which it did). They will repair it for free, or send you a new one.

If we do this enough, perhaps something will be done.

Agreed. After reading this forum, I called Apple Support Tuesday night and explained my situation. They agreed to an exchange. I sent back my watch using the provided return shipping label. Once the watch was accepted by FedEx for shipment, my replacement watch was released and processed for shipping. I knew watches were in short supply and had no idea when I may get a replacement. Once the system updated Wednesday night, the store said my replacement watch would ship in June. I was heartbroken. I checked the order status again Thursday at noon and the status had changed to "preparing to ship" with an estimated delivery time of May 8 - May 15. This was great news. But then, I checked the order status again at 8 pm (EST) last night and the watch had shipped, UPS next day air! It left California last night at 6 pm and should deliver to my home this afternoon by 6 pm (tracking shows it is now out for delivery).

It stinks that the first watch was scratched so easily, but I am really pleased with the level of support I received from Apple to fix the situation. The support people were great. I sent off my watch Wednesday afternoon and will receive a replacement Friday afternoon.

I wanted to share this one case and I hope everyone can have their respective issues handling in such a great way.

Thanks Apple!

My kid wore it for 3 days and in normal use, there are many scratches on the watch. It's bad design.

I have a 10 yr old Casio Pathfinder with almost no scratches.

Apple should have learnt smart design from Casio & likes. A watch first of all needs to be durable. What's the point if the watch looks sexy due to brainwashed ad videos by Sir Ivy, and scratches so easily.

38mm & 42 mm sport.