The maximum number of free accounts have been activated on this iPad

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Level 1

5 points

The maximum number of free accounts have been activated on this iPad

We're using a number of iPad Minis in a lab environment to train students and volunteers.

We're receiving the message "The maximum number of free accounts have been activated on this iPad" after three accounts have been created on an iPad. Since we have a new group of students every 4 to 8 weeks, we need to find a way to allow free accounts, and we don't want to require students to provide credit cards.

We've looked at the work around to go to iTunes, Quick Links and Redeem, but that's a little messy for hundreds of students a month.

Is there a way to remove the association between the free accounts and the iPad serial number?

A couple of notes:

1. We can set them up under AppleID.apple.com, but as soon as we try to load a Free app (all the apps we use are free), it prompts for a credit card number and won't let them continue.

2. There is not a "None" option on the credit cards, as least for the apps we're using. Is this option app specific, or is this a feature that comes and goes, based on Apple's changing policies?

3. The iPads are in DEP and are managed via Maas 360

iPad Mini, iOS 8.3

Posted on Apr 27, 2015 6:46 AM

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Answer 1

rccharles

Level 6

12,957 points

Apr 27, 2015 1:22 PM in response to iPadMDMAdmin

Why do the students need an account? Are they downloading apps?

You should be downloading apps by Mass 360. That means apps will be owned by mass 360 not individual student ids.

You may be in a bit of trouble. You need to get the students to go into there apple id and detach the ipads. Oh, well. Contact apple.

Somehow you are not on the golden path. Not sure how to advise you to get on it. I'm not sure how you get rid of the current apple ids.

Enterprise support:

Call enterprise support (866) 752-7753

I suspect you will have to go through this process to get rid of the ids

Undoing the Activation lock

iCloud: Activation Lock

Describes what the activation lock does:

http://support.apple.com/kb/PH13695?viewlocale=en_US

For how to remove, see Texas Mac Man post in

https://discussions.apple.com/thread/6528124

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Answer 2

iPadMDMAdmin Author

Level 1

5 points

Apr 28, 2015 6:24 AM in response to rccharles

The students use the Maas 360 app catalog to choose the apps they need for their course of study. Mostly free language learning apps.

I'll be contacting Apple to find out if there is a way I can use DEP or something else to un-associate large numbers for iPads from the free accounts.

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Answer 3

rccharles

Level 6

12,957 points

Apr 28, 2015 12:33 PM in response to iPadMDMAdmin

I guess you could add a step to your check in procedure to ensure the account was dis-associated from the ipad. This seems like a common problem.

Create a secondary account per ipad. Give all accounts the same password. Verify that the common password still works when the ipad is turned in.

You do know about how to create accounts without a credit card.

You do know about activation lock. Best set up your own account on each ipad with activation lock enabled. Or use DEP to gain ownership of ipad.

Apple configurator has a check in and wipe ipad. Don't know how apple id effects this.

"Deploying a great quantity of iOS devices means creating a great quantity of Apple IDs. This script allows automated Apple ID creation from a spreadsheet."

http://www.enterpriseios.com/wiki/Apple_ID_Automation_Builder

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