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iTunes crashes Yosemite 10.10.3 to black screen

Yosemite 10.10.3 crashes to black screen then reboots automatically when I open iTunes. This also happens when trying to open Google Chrome.

This all started last week on Friday, Apr 24th. I had been having problems updating the Pro Video 2.0.1 pack from Apple's Software Update. Then I noticed Chrome had stopped loading pages at all and after a while all open apps would freeze until crash to black screen. The only way to reboot was to unplug. This still happens with Google Chrome. I uninstalled using App Cleaner and trashed all Cache files associated with Chrome. After re-installing Chrome the same problem exists in the new install.

I then booted into Recovery Mode performing a disk and permission repair. No help after that.

I had previously fixed the Pro Video 2.0.1 update by installing them manually and my video apps now work. however Mac apps still crash Yosemite.

Running on Mac Pro (Late 2013), OS X Yosemite 10.10.3

Please help if you have similar problems with a solution.

Any help is very much appreciated in advance.

Mac Pro, OS X Yosemite (10.10.3)

Posted on Apr 27, 2015 4:52 PM

17 replies

May 16, 2015 11:58 AM in response to YY190

I've failed twice in trying to upload this previously and the reason I try to do it is I notice the process is awdd while the symptoms are the same. I will try a reduced version this time as perhaps the intro gives some clue.

Process: awdd [69]

Path: /System/Library/PrivateFrameworks/WirelessDiagnostics.framework/Support/awdd

Identifier: awdd

Version: 712

Code Type: X86-64 (Native)

Parent Process: launchd [1]

Responsible: awdd [69]

User ID: 0

Date/Time: 2015-05-16 08:51:10.861 -0500

OS Version: Mac OS X 10.10.3 (14D136)

Report Version: 11

Anonymous UUID: 2F9BB737-34B0-4A9F-0E37-C9ED7B0CDA54

Time Awake Since Boot: 8600 seconds

Crashed Thread: 5 Dispatch queue: SubmitterController

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:

abort() called

terminating with uncaught exception of type std::runtime_error: Parsing failed in metric

System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus: iMac, Apple Inc., 23.10

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454655352D474E4C2D46

USB Device: Hub

USB Device: My Book 1230

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: USB 2.0 Hub

USB Device: Logitech USB Headset

USB Device: Kensington Expert Mouse

USB Device: USB Audio CODEC

Serial ATA Device: APPLE SSD SM0512F, 500.28 GB

Model: iMac14,2, BootROM IM142.0118.B09, 4 processors, Intel Core i7, 3.5 GHz, 16 GB, SMC 2.15f7

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB

May 17, 2015 1:18 PM in response to Silas Scarborough

Above is not relevant. There are no logs such as above for any of the crashes today. However, prior to the last two crashes, the console log is flooded with this:

5/17/15 12:33:36.306 nsurlstoraged[285]: Error: stepSQLStatement:toCompletionWithRetry - stepping returned unhandled result=11, DB=/Users/alanfraser/Library/Caches/com.apple.Safari/Cache.db

I noticed prior to the crash before this one, this was mixed in the list. There may have even been a hundred or so of the other but this one I only saw once:

5/17/15 11:32:25.485 nsurlstoraged[285]: writeDBwithCachedResponse-ERROR with UPDATE for item: http://feedjit.com/dmgs/b1_D09100_5C5A5A.png[searchingforithaka.blogspot.com]. Error-code:11

Feedjit is a common add-on for Web sites. I've run it for years so it's unusual Safari would choke on it now.

Common to every startup are Skype and Safari. All peripherals have been taken offline and there has been no change to crash frequency.

At the crash point, the screen goes black and I have to disconnect power for twenty or thirty seconds before I can restart. The symptom has been identical every time and there were many, many crashes in recent weeks, at least half a dozen today.

iTunes crashes Yosemite 10.10.3 to black screen