Amazon website is causing my Web content to crash. It only crashes when I look their kindle books

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mtay89 Author

Level 1

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Amazon website is causing my Web content to crash. It only crashes when I look their kindle books

I have a Macbook Air (13-inch, Mid 2013)

Processor - 1.3 GHz Intel Core i5

Memory - 4 GB 1600 MHz DDR3

251 GB Storage

OS X Yosemite version 10.10.3

I have been having trouble using Amazon site. Trying to look at a Kindle book to see if I want to buy always causes my Web content to crash. I can look at anything else on Amazon.

It is only my Macbook Air that is having the trouble. It works on all of my other Apple products (IPad Air 2, iPhone 5s and my Husband's iMac)

I have cleared all of my History, Cache and I have deleted all of the third party plug in and turned off extensions

I ran a Hardware diagnostic and it found no error

I restored my laptop to an earlier date, which was back in February. I had to do all of the IOS X updates again.

I went to Amazon to see if they could help me but since it works on all of the other devices I have, they told to go to Apple Support.

Posted on Apr 29, 2015 2:09 PM

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Answer 1

Apr 29, 2015 3:50 PM in response to mtay89

So, if it happens with Safari, than try opening the Kindle page on Amazon’s website using other browsers like chrome, firefox, opera.

See the results...

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Answer 2

mtay89 Author

Level 1

0 points

Apr 29, 2015 5:35 PM in response to Grane Duke

It does work in Chrome.

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Answer 3

Apr 30, 2015 2:48 PM in response to mtay89

Hello there,

Have you tried using Safari Private browsing and see if the issue still persists? If Safari won't crash, then its unlikely that "amazon.com" causes the crash during normal browsing.

I would also disable any password managers such as: "1Password" as they could trigger a crash in Safari.

Furthermore, its worth considering that OS X Yosemite is still quite buggy and could be the reason why Safari is crashing.

Hope this helps!

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Answer 4

mtay89 Author

Level 1

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May 1, 2015 8:01 AM in response to masterthemachines

Thank you for the advice.

I tried using Safari Private browsing but it did not work :-( I am not sure when this started but it has not been longer than 2 weeks. The only password manager I have is the iCloud one and I turned that off to test and it did not help either..

I am about to think it is OS X Yosemite. I think they secretly do not want me to buy Kindle books ;-)

This whole thing is driving me nuts. I am having to reset password every time I do something.

I absolutely do not like Chrome

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Answer 5

May 2, 2015 1:33 PM in response to mtay89

Hello there,

You could also turn off JavaScript and see if that solves the issue.

Click on Safari > Preferences > Security and uncheck JavaScript.

Please note: if you turn Javascript off, you may not be able to to properly browse script enabled sites.

Hope this helps!

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Answer 6

dwb

Level 7

33,100 points

May 4, 2015 7:48 AM in response to mtay89

I cannot reproduce this crash on any of the Macs I have access to. When I go to the Kindle page it loads in a large amount of data so the problem could be memory related. One thing I'd suggest is the old standby. Create a new user account. Log into that account. Go to Amazon and see if Safari crashes. If it doesn't we’ll know the problem has something to do with your account. If it does crash we’ll have to take a closer look at your computer with EtreCheck.

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Answer 7

mtay89 Author

Level 1

0 points

May 4, 2015 8:27 AM in response to dwb

I created a new account and it worked just fine. I tried the account I use again and it crashed again. So it sounds like it has something to do with that account.

I have already talked to Amazon once and they said it was an Apple problem and not theirs. UGH

thank you dwb

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Answer 8

mtay89 Author

Level 1

0 points

May 4, 2015 8:29 AM in response to masterthemachines

Masterthemachines

I have tried the JavaScript before and it did not help :-(

Thank you trying to help me

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Answer 9

dwb

Level 7

33,100 points

May 4, 2015 8:39 AM in response to mtay89

Well, the first rule of tech support is get them off the phone. The basic metric is the number of calls fielded, not the number of people helped. Download etrecheck and paste the results. With luck we will see something that points in the right direction.

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Answer 10

mtay89 Author

Level 1

0 points

May 4, 2015 9:18 AM in response to dwb

Problem description:

Amazon website crashes in safari when I look at kindle books

EtreCheck version: 2.2 (132)

Report generated 5/4/15, 12:14 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Air (13-inch, Mid 2013) (Verified)

MacBook Air - model: MacBookAir6,2

1 1.3 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 251 - SN = D8634570184F90JAV

Video Information: ℹ️

Intel HD Graphics 5000

Color LCD 1440 x 900

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:6:59

Disk Information: ℹ️

APPLE SSD SD0256F disk0 : (251 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 250.14 GB (55.36 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[loaded] com.Cycling74.driver.SAVD (1.0.0d1 - SDK 10.6) [Click for support]

[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]

Launch Agents: ℹ️

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.ARMDC.Communicator.plist [Click for support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.fitbit.galileod.plist [Click for support]

[running] com.iobit.AMCDaemon.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.user.UninstallAD.plist [Click for support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Click for support]

AdobePDFViewerNPAPI: Version: 15.007.20033 - SDK 10.8 [Click for support]

AdobePDFViewer: Version: 15.007.20033 - SDK 10.8 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

OVSHelper: Version: 1.1 [Click for support]

QuickTime Plugin: Version: 7.7.3

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Safari Extensions: ℹ️

Boomerang for Gmail

Add To Amazon Wish List

GSRemote

Evernote Web Clipper

Pin It Button

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

MusicManager [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 250.14 GB Disk used: 194.78 GB

Destinations:

My 1 TB Passport for Mac 1 [Local]

Total size: 999.83 GB

Total number of backups: 9

Oldest backup: 2014-07-12 18:42:39 +0000

Last backup: 2015-04-28 21:34:42 +0000

Size of backup disk: Excellent

Backup size 999.83 GB > (Disk size 250.14 GB X 3)

Top Processes by CPU: ℹ️

5% WindowServer

2% fontd

2% com.apple.WebKit.WebContent

0% taskgated

0% notifyd

Top Processes by Memory: ℹ️

532 MB com.apple.WebKit.WebContent

449 MB kernel_task

291 MB Google Chrome Helper(6)

111 MB mdworker(8)

106 MB Google Chrome

Virtual Memory Information: ℹ️

544 MB Free RAM

3.47 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

May 4, 2015, 12:06:35 PM Self test - passed

May 1, 2015, 07:11:09 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iTunes_2015-05-01-191109_[reda cted].crash

May 1, 2015, 06:38:45 PM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2015-05-01-183845 _[redacted].crash

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Answer 11

dwb

Level 7

33,100 points

May 4, 2015 9:48 AM in response to mtay89

Check out your Internet Plugin folder - there are two to look for, one in your library and one in the main library. You have several out of date plug-in including Flip4Mac, Flash (there are two listed, the version 17 which is current and 10 which is old) and DivX

Other than that, the only other thing I see is FitBit which seems to cause some people troubles but not everyone.

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Answer 12

mtay89 Author

Level 1

0 points

May 4, 2015 3:32 PM in response to dwb

I never use Flip4Mac so I just deleted that.

I deleted fitbit.

How do I know what is out of date?

Do I just go to their sites and update them?

In the past I have deleted all the plug-ins that I knew I could delete (I know there are some I should never delete). I just put them in the trash can and tried to see if it would help but it did not help, so I put them back.

Thank your help.

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Answer 13

RBrazell

Level 1

8 points

May 5, 2015 2:29 PM in response to mtay89

I was having a similar issue that just started today. Anytime I tried to load Amazon's site, my finder would lock up. The mouse would still move, but nothing would respond. Force quit did nothing, my only option was to force shutdown. After reading through a ton of suggestions found on the web, I stumbled onto this post. -- The suggestion posted above by masterthemachines worked for me - TURN OFF JAVASCRIPT!!...(see below paste):

"Click on Safari > Preferences > Security and uncheck JavaScript.

Please note: if you turn Javascript off, you may not be able to to properly browse script enabled sites.

Hope this helps!"

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Answer 14

dhofert

Level 1

0 points

May 6, 2015 4:27 AM in response to RBrazell

NOTE: unlike the title - I was just looking at Amazon's home page. No kindle involved... What was going on there was some sort of horizontal scroll of offers and whatever is in that code didn't mesh well with webkit or wherever javascript lives for the browsers. Note that both Safari and Firefox had the same problem - Firefox died slightly more gracefully, but the system was locked up in both cases.

I had the same problem and the solution worked for me. In my case something was crashing in the video system and I'd get odd flashes on the screen and the system was unresponsive. Same problem with Firefox. I'm on Yosemite 10.10.3 but am running a fairly old macbook pro 15" so who knows what lurks in the corners. That said, never had a problem until yesterday so not sure what changed.

Cheers -

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Answer 15

mtay89 Author

Level 1

0 points

May 6, 2015 9:04 AM in response to masterthemachines

Masterthemachines

Thank you. The first time it did not work but it worked this time.

Still a pain having to remember to turn it on and off.

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