You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

mtay89 Author

Level 1

0 points

Amazon website is causing my Web content to crash. It only crashes when I look their kindle books

I have a Macbook Air (13-inch, Mid 2013)

Processor - 1.3 GHz Intel Core i5

Memory - 4 GB 1600 MHz DDR3

251 GB Storage

OS X Yosemite version 10.10.3

I have been having trouble using Amazon site. Trying to look at a Kindle book to see if I want to buy always causes my Web content to crash. I can look at anything else on Amazon.

It is only my Macbook Air that is having the trouble. It works on all of my other Apple products (IPad Air 2, iPhone 5s and my Husband's iMac)

I have cleared all of my History, Cache and I have deleted all of the third party plug in and turned off extensions

I ran a Hardware diagnostic and it found no error

I restored my laptop to an earlier date, which was back in February. I had to do all of the IOS X updates again.

I went to Amazon to see if they could help me but since it works on all of the other devices I have, they told to go to Apple Support.

Posted on Apr 29, 2015 2:09 PM

17 replies

khassani

Level 3

946 points

Aug 7, 2015 2:29 PM in response to mtay89

The same thing just started happening to me today. Turning off javascript worked for me as well, but it would be nice to have a more permanent solution.

I've recently installed Avast and had some issues with it. Anyone else with this issue have Avast installed?

Dec 3, 2016 3:01 AM in response to dhofert

Hey, did you found out what caused the problem? Since yesterday i have the exact same problem. I am still on Mavericks = total system freeze even with java disabled. Amazon startpage seems to be the only page that causes this. ***?

Amazon website is causing my Web content to crash. It only crashes when I look their kindle books