Watch not syncing with iPhone activity app

My watch does not always sync my activity to the activity app on iPhone. I have to reboot my phone to get my activity to sync. Anyone else finding this issue?

Apple Watch, iOS 8.3

Posted on May 1, 2015 3:01 PM

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41 replies

Aug 10, 2015 3:07 AM in response to iris12

Not sure is there has been a solution for this issue people seem to have, I just picked up my watch on saturday and I found that the best way to refresh the activity app on the iPhone is to use Handoff. What I tend to do it open the app on my watch, properly or through glances doesn't matter, this should trigger the phone to prompt handoff to the Activity app. This will force the update within the app on the phone. If it doesn't work, kill the app on the phone, lock your phone and try it again and it should work. Hopefully that helped! Works for me!

Mar 7, 2016 10:19 AM in response to samuelfrommilwaukee

I just got off the phone with Apple Care and my Activity App is now syncing with my Watch. The fix was to do an unencrypted backup of my iPhone 6s to my computer using iTunes. Once this was done I unpaired the Watch from the iPhone and did a restore to the iPhone using the same backup I just did. Once the phone is restored I paired the Watch with the iPhone and selected Restore from Backup instead of Set Up as a New Watch. Once this was done I went to the Activity App on the Watch and set it up with the information it asked for. As soon as this was done the Watch Activity App started to sent information the the iPhone immediately. I did lose all historical information stored on the iPhone Activity App but at least it is now working again.

Jun 20, 2016 11:14 PM in response to iris12

I chatted with apple support and the dude told me to unpair and repair my watch so i did and i restored it with my last back up but that didn't work and the it still wasn't syncing but when i checked the activity app on my watch all my saved data was gone. I had just completed my first day with my watch and went around the rings 3+ times and got a new achievement. All my hard work gone thanks to my man Des in tech support.

Oct 11, 2016 12:21 PM in response to Daltonpro

I had the same problem, and contacted Apple Support as well. Did unpairing and pairing again as they suggested, but it didn't work.


Then I noticed that in the Health app, the Activity section didn't work at all, there is a "reset data" button, but it does nothing. So I chose to erase and restore my iPhone, then reset and paired the Watch as a new device. Everything finally starts work, but I've also lost all my data.

Apr 16, 2017 6:44 PM in response to iris12

Same problem. Many of the solutions previously proposed have been working, but this seems to be one-shot. I read somewhere that the iPhone and the Watch need to be left charging next to one another for 8 hours a day - a target difficult for me to achieve because I only sleep 5 to 6 hours a day.


Eventually the data on the Apple Watch are not lost, as they end up charging on the iPhone, but that is VERY slow.


I wish Apple coulkd come up with a solution to fix this.

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Watch not syncing with iPhone activity app

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