AirPrint no longer compatible with canon printer?

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Level 1

142 points

AirPrint no longer compatible with canon printer?

Hi, a pensioner couple I help out on the technology front have been using an iPad 2 and iPhone 5 and printing to a Canon MG5460 via AirPrint for about a year without a problem. Then one of the Apple software updates to their devices about a month or so ago broke AirPrint somehow (don't know which update). The devices are now talking enough to trigger printing and paper load, but the printed text etc isn't transferring - i.e. pages are coming out blank.

I did a firmware update on the Canon device thinking that might solve it. But it has made no difference, the problem still exists. If I print via iPad or iPhone there is no text printed. If I print from a mac via AirPrint some text is printed but it is clearly distorted and fragmented.

They do all their document printing through Pages but since the problem started I downloaded google docs and also tried via that - same result. Everything seems to be in working order on the hardware front except the AirPrint data transfer part.

Does anyone have a suggestion on what to try next?

Thanks

Posted on May 1, 2015 8:13 PM

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Answer 1

_Ken___ Author

Level 1

142 points

May 1, 2015 9:36 PM in response to _Ken___

Update, I have been able to print Safari pages using AirPrint from my mac laptop. It looks like it may also be working from the iPad safari app as well, although it's only printing partial frames. The problem appears to be limited to printing Pages, Google Docs & Word documents via AirPrint.

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Answer 2

sberman

Level 10

264,453 points

May 1, 2015 9:46 PM in response to _Ken___

I just underwent AirPrint issues when I switched ISPs (to my surprise). I had not rebooted my router when switching, and that turned out to be the cause of the problem. Using AirPort Utility to "Restore Default Settings" to the (Apple) router solved the issue.

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