I am trying to get itunes to burn a disc on a Samsung external drive but I get a message disc burner or software not found. Itunes 11.1.5.5 does recognize a bought disc in the drive.

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I am trying to get itunes to burn a disc on a Samsung external drive but I get a message disc burner or software not found. Itunes 11.1.5.5 does recognize a bought disc in the drive.

Samsung USB 2.0 Ultra Portable Exte-OTHER, Windows Vista, itunes

Posted on May 3, 2015 12:37 PM

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Answer 1

brenden dv

Community Specialist

May 5, 2015 11:39 AM in response to torritude

Hello torritude,

I'm sorry to hear you are having these issues with iTunes on your Windows machine. If you are getting a "Disc burner or software not found" error when trying to burn disks from iTunes, you may find the troubleshooting steps outlined in the following article helpful:

iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install - Apple Support

Sincerely,

- Brenden

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