Missing backup
I can't find the backup I did for my son's ipad yesterday but if I go into Edit>Preferences>Devices I can see it. Can I use it from there and if so how?
iPad 2
Apple Event: May 7th at 7 am PT
I can't find the backup I did for my son's ipad yesterday but if I go into Edit>Preferences>Devices I can see it. Can I use it from there and if so how?
iPad 2
I see that your Question has languished for some period of time without response. You have posted your issue in Using Apple Support Communities whose topic is 'How to use this forum software's interface, features and/or how to find what you wish'. It is a relatively low traffic and inappropriate forum for your problem. I will ask our Hosts to move it to " Using iPad " where it may get a more rapid response from your fellow users.
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IF it shows up in that window, you should be able to access it from iTunes if you follow these instructions. Are you saying that it does not work like this?
- Connect your device to the computer that you stored your backup on.
- Open iTunes. If iTunes tells you there's an iOS update, get the latest version.
- Choose your backup by going to File > Devices > Restore from Backup. Look at the date and size of each one and pick the most relevant.
- Click restore and wait for the process to finish. Your device will restart and then sync with your computer. Stay connected until the sync finishes.
Thank you, I'm new to this and did get a little confused. Thank you for your help, I really appreciate it 🙂
Thank you for your instructions but this is where it isn't showing. If I look under File>Devices>Restore from Backup I have about 8 different back ups (other children's, my husbands and mine) but not the one I'm needing. If I go under Edit>Preferences>Devices I can see the one I need. I'm not sure why it is showing up in one of the places but not the other. I haven't done the latest update though as I was scared this would further hinder my attempts to retrieve the backup. I will give it a go tonight after getting the latest update and see if that makes a difference.
You are wonderful!!!! Thank you so much, I may actually get a mothers day present this year. I did all the updates both on the ipad and computer and then the backup I was after appeared where you said it would.
I have one very happy child. Thanks again for taking the time to help a not so tech savvy Mum 🙂
You're welcome. I'm glad that it worked for you. Happy Mother's Day! 🙂
Missing backup