Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

0 points

Can't get rid of 'other data'

I have a 4th generation iPod Touch with iOS 6. I have been battling 'other data' problems for the better part of a year, and I am fed up. My iPod only holds up to 13gb of data, and 10gb are occupied by 'other data'. I have tried literally everything to get rid of it, or at least knock it down to a reasonable amount. I have no apps, no photos, and about 800 songs. The music only takes up 3.4gb of my data. I have browsed countless sites telling me how to get rid of this data, even this site, but nothing as ever worked. I cannot sync my iPod to iTunes because it says it is over capacity. I also cannot back-up my iPod do to the same reason. Is there any way to fix this problem?

iPod touch, iOS 6.1.6

Posted on May 4, 2015 8:14 AM

Reply

2 replies

Level 10

210,423 points

May 4, 2015 8:19 AM in response to oneder.

An "other" larger than about 1 1/2 GB indicates corrupted files.

What is the Other on my iPhone and How to Remove It

What is "Other" and What Can I Do About It?

Next, usually restoring from backup eliminated the corrupted files. However, sometimes restoring to factory settings/new iPod is required.

To restore from backup see:

iOS: How to back up

To restore to factory settings/new iPod see:

iTunes: Restoring iOS software

Reply

Level 1

35 points

Jun 30, 2015 5:40 PM in response to lllaass

I have 50gb of "Other" on my 128gb iPhone. Even a factory reset and restore did not change that.

The iPhoneClean app that is often mentioned broke with iOS 8.3 so that's a no-go either.

It seems I'm stuck with this unless I start as a new phone and lose a lot of app data.

Not good at all Apple!.... We need a fix for this next release.

Reply

Can't get rid of 'other data'

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up