Q: CleanMyMac 3 crashes Safari and Chrome.

Question

rifke

Level 1 (0 points)

Q: CleanMyMac 3 crashes Safari and Chrome.

Hi,

I have been a happy user of CleanMyMac 2 but since I upgraded to version 3 I (immediately) have had continuous crashes of Safari and Chrome (using system cleanup). MacPaw could not solve this and refunded me. However, the crashing continues. It completely freezes my MbPro 2011. Similar experience and/or advice what to do?

regards,

Rick

MacBook Pro, Mac OS X (10.0.x), Yosemite

Posted on May 4, 2015 2:52 PM

I have this question too

Q: CleanMyMac 3 crashes Safari and Chrome.

All replies

Helpful answers

Page 1

by Allan Eckert,

Allan Eckert May 4, 2015 2:54 PM in response to rifke
Level 9 (53,621 points)

Desktops

May 4, 2015 2:54 PM in response to rifke

CleanMyMac is scamware. everything it promises to do can be done using OS X for free and safely also.

My suggestion is to remove it.
Reply options

Link to this post

by dominic23,

dominic23 May 4, 2015 2:55 PM in response to rifke
Level 8 (41,671 points)

Mac OS X

May 4, 2015 2:55 PM in response to rifke

Uninstall CleanMyMac.
CleanMyMac is an unnecessary application.
Reply options

Link to this post

by rifke,

rifke May 4, 2015 2:55 PM in response to Allan Eckert
Level 1 (0 points)

May 4, 2015 2:55 PM in response to Allan Eckert

Sure, but my mac still crashes.....
Reply options

Link to this post

by Drew Reece,

Drew Reece May 4, 2015 2:56 PM in response to rifke
Level 5 (7,547 points)

Notebooks

May 4, 2015 2:56 PM in response to rifke

Remove CleanMyMac 3!

If it has background jobs or tasks you could remove work out how to disable them, however this type of cleaning tool is generally not required on OS X & can cause more issues than it solves.

Since Macaw refunded it you probably don't have a valid licence - so removing it is probably wise.
Reply options

Link to this post

by Allan Eckert,

Allan Eckert May 4, 2015 3:01 PM in response to rifke
Level 9 (53,621 points)

Desktops

May 4, 2015 3:01 PM in response to rifke

It sounds like CMM3 managed to damage the directory on the disk drive,

Try repairing it with Disk Utility.
Reply options

Link to this post

by rifke,

rifke May 4, 2015 3:10 PM in response to Allan Eckert
Level 1 (0 points)

May 4, 2015 3:10 PM in response to Allan Eckert

I did this before, however still with cmm 3 in my applications. Now I have removed cmm 3 and 2 I used Disk Utility and see if it makes any difference.
Reply options

Link to this post

by Drew Reece,

Drew Reece May 4, 2015 3:48 PM in response to rifke
Level 5 (7,547 points)

Notebooks

May 4, 2015 3:48 PM in response to rifke

Post an Etrecheck report if you want us to look for any other traces - CMM may have background jobs that get left behind.
http://etresoft.com/etrecheck

How did you remove it?
Reply options

Link to this post

by Linc Davis,

Linc Davis May 4, 2015 4:11 PM in response to rifke
Level 10 (207,963 points)

Applications

May 4, 2015 4:11 PM in response to rifke

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
*The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.
Reply options

Link to this post

by rifke,

rifke May 5, 2015 12:39 AM in response to Drew Reece
Level 1 (0 points)

May 5, 2015 12:39 AM in response to Drew Reece

Here it is.

Problem description:
CleanMyMac 3 crashes my MB pro early 2011 repeatedly. I uninstalled it but the crashes are still here. Any suggestions?

EtreCheck version: 2.2 (132)
Report generated 5/5/15, 9:37 AM
Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️
    MacBook Pro (13-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.3 GHz Intel Core i5 CPU: 2-core
    16 GB RAM Upgradeable
        BANK 0/DIMM0
            8 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            8 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery: Health = Normal - Cycle count = 429 - SN = W005053SZD3BA

Video Information: ℹ️
    Intel HD Graphics 3000
        Color LCD 1280 x 800

System Software: ℹ️
    OS X 10.10.3 (14D136) - Time since boot: 0:51:40

Disk Information: ℹ️
    ST750LX003-1AC154 disk0 : (750,16 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh XT (disk1) / : 748.93 GB (107.23 GB free) - one error
            Core Storage: disk0s2 749.30 GB Online

    MATSHITADVD-R   UJ-8A8

USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus

Configuration files: ℹ️
    /etc/sysctl.conf - Exists

Gatekeeper: ℹ️
    Mac App Store and identified developers

Kernel Extensions: ℹ️
        /Library/Extensions
    [not loaded]    net.sourceforge.ext2fs.fs.ext2 (1.4d4) [Click for support]

        /System/Library/Extensions
    [not loaded]    com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6) [Click for support]
    [not loaded]    com.IKMultimedia.driver.StompIO1 (1.0.0) [Click for support]
    [loaded]    com.Logitech.Control Center.HID Driver (3.5.1 - SDK 10.0) [Click for support]
    [not loaded]    com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Click for support]
    [not loaded]    com.caiaq.driver.NIUSBGuitarRigMobileDriver (2.3.14) [Click for support]
    [not loaded]    com.caiaq.driver.NIUSBHardwareDriver (2.3.14) [Click for support]
    [not loaded]    com.cisco.nke.ipsec (2.0.1) [Click for support]
    [not loaded]    com.focusrite.vrm.driver (1.2) [Click for support]
    [not loaded]    com.ikmultimedia.driver.StealthPedal (1.0.0) [Click for support]
    [not loaded]    com.line6.driver.xtaudio (5.9.3) [Click for support]
    [not loaded]    com.maudio.usb.fasttrack.driver (1.8.2) [Click for support]
    [not loaded]    com.paceap.kext.pacesupport.master (5.9 - SDK 10.6) [Click for support]
    [not loaded]    com.wdc.driver.1394HP (1.0.6) [Click for support]
    [not loaded]    com.wdc.driver.USBHP (1.0.4) [Click for support]
    [not loaded]    com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]
    [loaded]    tc.tctechnologies.driver.Saffire (3.5.6 11675) [Click for support]

        /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
    [not loaded]    com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4) [Click for support]
    [not loaded]    com.paceap.kext.pacesupport.panther (5.9 - SDK 10.-1) [Click for support]
    [loaded]    com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6) [Click for support]
    [not loaded]    com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4) [Click for support]

Startup Items: ℹ️
    M-AudioFastTrack: Path: /Library/StartupItems/M-AudioFastTrack
    Startup items are obsolete in OS X Yosemite

Problem System Launch Agents: ℹ️
    [running]    com.paragon.ExtFS.notify.plist [Click for support]
    [running]    com.paragon.ExtFS.trial.plist [Click for support]

Problem System Launch Daemons: ℹ️
    [failed]    com.apple.mtrecorder.plist
    [failed]    com.apple.systemstatsd.plist [Click for details]

Launch Agents: ℹ️
    [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]
    [running]    com.citrix.ReceiverHelper.plist [Click for support]
    [running]    com.citrix.ServiceRecords.plist [Click for support]
    [running]    com.focusrite.vrmbox.daemon.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.Logitech.Control Center.Daemon.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist [Click for support]
    [failed]    com.apple.spirecorder.plist
    [loaded]    com.bombich.ccc.plist [Click for support]
    [loaded]    com.bresink.system.privilegedhelper-tts.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [running]    com.line6.l6ksettingmgr.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac3.Agent.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [running]    com.paceap.eden.licensed.plist [Click for support]
    [running]    com.synium.cleanappdaemon.plist [Click for support]
    [running]    com.wdc.SmartwareDriveService.plist [Click for support]
    [running]    com.wdc.WDSmartWareService.plist [Click for support]
    [loaded]    PACESupport.plist [Click for support]
    [loaded]    tc.tctechnologies.Saffire.plist [Click for support]

User Launch Agents: ℹ️
    [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
    [failed]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support] [Click for details]
    [running]    com.spotify.webhelper.plist [Click for support]
    [not loaded]    com.zeobit.MacKeeper.Helper [Click for support]
    [loaded]    uk.co.markallan.clamxav.freshclam.plist [Click for support]

User Login Items: ℹ️
    Dropbox    Programma (/Applications/Dropbox.app)
    NIHardwareAgent    Programma Hidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)
    CleanMyMac 3 Menu    UNKNOWN (missing value)
    WD Quick View    Programma (/Library/Application Support/WDSmartWare/WDQuickView.app)

Internet Plug-ins: ℹ️
    o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
    iLokClientHelper: Version: 3.5 - SDK 10.5 [Click for support]
    Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    CitrixICAClientPlugIn: Version: 11.7.2 - SDK 10.7 [Click for support]
    googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
    JavaAppletPlugin: Version: Java 8 Update 45 Check version

User internet Plug-ins: ℹ️
    RealPlayer Plugin: Version: Unknown

Safari Extensions: ℹ️
    Adblock Plus
    ClickToFlash
    DuckDuckGo

Audio Plug-ins: ℹ️
    JackRouter: Version: JackRouter [Click for support]

3rd Party Preference Panes: ℹ️
    Citrix ShareFile Sync [Click for support]
    ExtFSManager [Click for support]
    Flash Player [Click for support]
    fuse-ext2 [Click for support]
    Java [Click for support]
    Line6AudioMIDI [Click for support]
    Logitech Control Center [Click for support]
    M-AudioFastTrack [Click for support]
    Native Instruments USB Audio [Click for support]
    Paragon ExtFS for Mac ® OS X [Click for support]

Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: ON
    Auto backup: YES
    Volumes being backed up:
        Macintosh XT: Disk size: 748.93 GB Disk used: 641.70 GB
    Destinations:
        Data [Network]
        Total size: 2.00 TB
        Total number of backups: 0
        Oldest backup: -
        Last backup: -
        Size of backup disk: Adequate
            Backup size 2.00 TB > (Disk used 641.70 GB X 3)

Top Processes by CPU: ℹ️
         4%    Safari
         4%    WindowServer
         2%    diskimages-helper
         1%    loginwindow
         1%    fontd(2)

Top Processes by Memory: ℹ️
    882 MB    kernel_task
    426 MB    com.apple.WebKit.WebContent(6)
    164 MB    Mail
    131 MB    mdworker(12)
    98 MB    Safari

Virtual Memory Information: ℹ️
    11.00 GB    Free RAM
    4.54 GB    Used RAM
    0 B    Swap Used

Diagnostics Information: ℹ️
    May 5, 2015, 08:44:31 AM    Self test - passed
    May 3, 2015, 12:33:40 PM    /Library/Logs/DiagnosticReports/Microsoft Word_2015-05-03-123340_[redacted].hang
Reply options

Link to this post

by rifke,

rifke May 5, 2015 3:57 AM in response to rifke
Level 1 (0 points)

May 5, 2015 3:57 AM in response to rifke

Did the check again. I notice my hybrid disk has no more errors. Weird.

EtreCheck version: 2.2 (132)
Report generated 5/5/15, 12:54 PM
Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️
    MacBook Pro (13-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.3 GHz Intel Core i5 CPU: 2-core
    16 GB RAM Upgradeable
        BANK 0/DIMM0
            8 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            8 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery: Health = Normal - Cycle count = 429 - SN = W005053SZD3BA

Video Information: ℹ️
    Intel HD Graphics 3000
        Color LCD 1280 x 800

System Software: ℹ️
    OS X 10.10.3 (14D136) - Time since boot: 0:40:39

Disk Information: ℹ️
    ST750LX003-1AC154 disk0 : (750,16 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh XT (disk1) / : 748.93 GB (107.07 GB free)
            Core Storage: disk0s2 749.30 GB Online

    MATSHITADVD-R   UJ-8A8

USB Information: ℹ️
    Apple Computer, Inc. IR Receiver
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus

Configuration files: ℹ️
    /etc/sysctl.conf - Exists

Gatekeeper: ℹ️
    Mac App Store and identified developers

Kernel Extensions: ℹ️
        /Library/Extensions
    [not loaded]    net.sourceforge.ext2fs.fs.ext2 (1.4d4) [Click for support]

        /System/Library/Extensions
    [not loaded]    com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6) [Click for support]
    [not loaded]    com.IKMultimedia.driver.StompIO1 (1.0.0) [Click for support]
    [not loaded]    com.Logitech.Control Center.HID Driver (3.5.1 - SDK 10.0) [Click for support]
    [not loaded]    com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Click for support]
    [not loaded]    com.caiaq.driver.NIUSBGuitarRigMobileDriver (2.3.14) [Click for support]
    [not loaded]    com.caiaq.driver.NIUSBHardwareDriver (2.3.14) [Click for support]
    [not loaded]    com.cisco.nke.ipsec (2.0.1) [Click for support]
    [not loaded]    com.focusrite.vrm.driver (1.2) [Click for support]
    [not loaded]    com.ikmultimedia.driver.StealthPedal (1.0.0) [Click for support]
    [not loaded]    com.line6.driver.xtaudio (5.9.3) [Click for support]
    [not loaded]    com.maudio.usb.fasttrack.driver (1.8.2) [Click for support]
    [not loaded]    com.paceap.kext.pacesupport.master (5.9 - SDK 10.6) [Click for support]
    [not loaded]    com.wdc.driver.1394HP (1.0.6) [Click for support]
    [not loaded]    com.wdc.driver.USBHP (1.0.4) [Click for support]
    [not loaded]    com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]
    [loaded]    tc.tctechnologies.driver.Saffire (3.5.6 11675) [Click for support]

        /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
    [not loaded]    com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4) [Click for support]
    [not loaded]    com.paceap.kext.pacesupport.panther (5.9 - SDK 10.-1) [Click for support]
    [loaded]    com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6) [Click for support]
    [not loaded]    com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4) [Click for support]

Startup Items: ℹ️
    M-AudioFastTrack: Path: /Library/StartupItems/M-AudioFastTrack
    Startup items are obsolete in OS X Yosemite

Problem System Launch Agents: ℹ️
    [running]    com.paragon.ExtFS.notify.plist [Click for support]
    [running]    com.paragon.ExtFS.trial.plist [Click for support]

Problem System Launch Daemons: ℹ️
    [failed]    com.apple.mtrecorder.plist

Launch Agents: ℹ️
    [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]
    [running]    com.citrix.ReceiverHelper.plist [Click for support]
    [running]    com.citrix.ServiceRecords.plist [Click for support]
    [running]    com.focusrite.vrmbox.daemon.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.Logitech.Control Center.Daemon.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist [Click for support]
    [failed]    com.apple.spirecorder.plist
    [loaded]    com.bombich.ccc.plist [Click for support]
    [loaded]    com.bresink.system.privilegedhelper-tts.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [running]    com.line6.l6ksettingmgr.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac3.Agent.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [running]    com.paceap.eden.licensed.plist [Click for support]
    [running]    com.synium.cleanappdaemon.plist [Click for support]
    [running]    com.wdc.SmartwareDriveService.plist [Click for support]
    [running]    com.wdc.WDSmartWareService.plist [Click for support]
    [loaded]    PACESupport.plist [Click for support]
    [loaded]    tc.tctechnologies.Saffire.plist [Click for support]

User Launch Agents: ℹ️
    [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
    [failed]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support] [Click for details]
    [running]    com.spotify.webhelper.plist [Click for support]
    [not loaded]    com.zeobit.MacKeeper.Helper [Click for support]
    [loaded]    uk.co.markallan.clamxav.freshclam.plist [Click for support]

User Login Items: ℹ️
    Dropbox    Programma (/Applications/Dropbox.app)
    NIHardwareAgent    Programma (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)
    CleanMyMac 3 Menu    UNKNOWN (missing value)
    WD Quick View    Programma (/Library/Application Support/WDSmartWare/WDQuickView.app)

Internet Plug-ins: ℹ️
    o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
    iLokClientHelper: Version: 3.5 - SDK 10.5 [Click for support]
    Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    CitrixICAClientPlugIn: Version: 11.7.2 - SDK 10.7 [Click for support]
    googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
    JavaAppletPlugin: Version: Java 8 Update 45 Check version

User internet Plug-ins: ℹ️
    RealPlayer Plugin: Version: Unknown

Safari Extensions: ℹ️
    Adblock Plus
    ClickToFlash
    DuckDuckGo

Audio Plug-ins: ℹ️
    JackRouter: Version: JackRouter [Click for support]

3rd Party Preference Panes: ℹ️
    Citrix ShareFile Sync [Click for support]
    ExtFSManager [Click for support]
    Flash Player [Click for support]
    fuse-ext2 [Click for support]
    Java [Click for support]
    Line6AudioMIDI [Click for support]
    Logitech Control Center [Click for support]
    M-AudioFastTrack [Click for support]
    Native Instruments USB Audio [Click for support]
    Paragon ExtFS for Mac ® OS X [Click for support]

Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: ON
    Auto backup: YES
    Volumes being backed up:
        Macintosh XT: Disk size: 748.93 GB Disk used: 641.86 GB
    Destinations:
        Data [Network]
        Total size: 2.00 TB
        Total number of backups: 0
        Oldest backup: -
        Last backup: -
        Size of backup disk: Adequate
            Backup size 2.00 TB > (Disk used 641.86 GB X 3)

Top Processes by CPU: ℹ️
         5%    WindowServer
         4%    diskimages-helper
         2%    fontd(2)
         1%    loginwindow
         0%    taskgated

Top Processes by Memory: ℹ️
    956 MB    kernel_task
    164 MB    mdworker(9)
    115 MB    mds_stores
    98 MB    Finder
    98 MB    cfprefsd(2)

Virtual Memory Information: ℹ️
    12.00 GB    Free RAM
    4.47 GB    Used RAM
    0 B    Swap Used

Diagnostics Information: ℹ️
    May 5, 2015, 12:13:24 PM    Self test - passed
    May 3, 2015, 12:33:40 PM    /Library/Logs/DiagnosticReports/Microsoft Word_2015-05-03-123340_[redacted].hang
Reply options

Link to this post

by Drew Reece,

Drew Reece May 5, 2015 6:51 AM in response to rifke
Level 5 (7,547 points)

Notebooks

May 5, 2015 6:51 AM in response to rifke

As suspected CleanMyMac is still installed & loaded. You have failed to remove it - no wonder the issues are still happening…

rifke wrote:

Launch Daemons: ℹ️

…

    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]

    [loaded]    com.macpaw.CleanMyMac3.Agent.plist [Click for support]

…



User Launch Agents: ℹ️

    [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]

    [failed]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support] [Click for details]

…

    [not loaded]    com.zeobit.MacKeeper.Helper [Click for support]

You also have Mackeeper installed. This application is terrible, it is advertised all over the web but appears to be little more than a scam. The tasks it does are worthless & can actually harm the OS. There are many posts here from users who have issues caused by Mackeeper…
https://discussions.apple.com/search.jspa?facet=content&type=discussion&q=Mackee per&sort=relevanceDesc&showAnsweredFirst…

It is clear you think these applications are good & necessary - I disagree with you & refuse to help unless you get rid of them - it is the best way to have a stable OS.

Linc Davis is right, your best option is to backup & reinstall a clean OS without all this crapware - it may have altered the OS in ways you don't understand & cannot fix.

Western Digital's software (Smartware) is also bad, avoid reinstalling that if you can help it, errors by WD caused the upgrade to 10.9 to erase external HD's without warning!
Reply options

Link to this post

by rifke,

rifke May 5, 2015 6:57 AM in response to Drew Reece
Level 1 (0 points)

May 5, 2015 6:57 AM in response to Drew Reece

Thx, but how do I get rid of this software. I tried to uninstall cleanmymac. Didn't know I had mackeeper (?).
Reply options

Link to this post

by Csound1,

Csound1 May 5, 2015 7:01 AM in response to rifke
Level 9 (50,439 points)

Desktops

May 5, 2015 7:01 AM in response to rifke

rifke wrote:

Thx, but how do I get rid of this software. I tried to uninstall cleanmymac. Didn't know I had mackeeper (?).

Go to the vendors websites and get the removal instructions.
Reply options

Link to this post

by Drew Reece,

Drew Reece May 5, 2015 7:26 AM in response to rifke
Level 5 (7,547 points)

Notebooks

May 5, 2015 7:26 AM in response to rifke

Mackeeper also have their own instructions, but take a look at this too incase you have used the encrypt feature…
http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
I'm not sure I trust Mackeeper to give accurate removal instructions, they used to leave 'nagware' behind to encourage you to reinstall it…
http://www.thesafemac.com/beware-mackeeper/

Once you have followed the removal instructions reboot & make a new Etrecheck report, you should see those items all gone from the background jobs.
Reply options

Link to this post

Page 1

Q: CleanMyMac 3 crashes Safari and Chrome.

All replies Helpful answers

by Allan Eckert,

by dominic23,

by rifke,

by Drew Reece,

by Allan Eckert,

by rifke,

by Drew Reece,

by Linc Davis,

by rifke,

by rifke,

by Drew Reece,

by rifke,

by Csound1,

by Drew Reece,

All replies

Helpful answers