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iPhone 6 not charging

I only use apple products and when I charge my phone an error message pops up and statea "this accessory may not be supported" I don't know what to do, I tried everything. Flipping over the lightening connector, hard reset, turn off, airplane mode, and switching cables. I tried 4 different chargers and got nothing . Please help!! Thanks

iPhone 6, iOS 8.3

Posted on May 5, 2015 9:39 AM

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1 reply

May 5, 2015 9:42 AM in response to Ladyj0510

Have you tried a different cable? Check the area at the bottom of the phone where the lightning cable plugs in. There could be dust, dirt or other debris that may be present there. Use a soft, dry toothbrush, a wooden toothpick, and/or a can of compressed air to clean the area and test. If you still receive the error, then make an appointment at the Genius Bar of the nearest Apple Store or your Authorized Apple Service provider, depending on your location.

iPhone 6 not charging

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