iPhone 6 randomly turning itself off

Question

Gilneth15 Author

Level 1

0 points

iPhone 6 randomly turning itself off

My one week old iPhone 6 is randomly turning itself off, despite having battery charge remaining. How do I fix it?

iPhone 6, iOS 8.3

Posted on May 6, 2015 2:10 AM

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Answer 1

thunderzzz

Level 6

8,452 points

May 6, 2015 2:22 AM in response to Gilneth15

HI. You may try to reset your device. This won't delete your data stored on device.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

If this will not help and your iPhone is under warranty you may take it the Apple Store for further diagnostics

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Answer 2

Gilneth15 Author

Level 1

0 points

May 6, 2015 3:07 AM in response to thunderzzz

Thanks thunderzzz , I have done it already. I've also been trying to restore it and now started appearing an unknown error (4005) and error (56) (-18).

I just cannot believe it since the phone has only an week old.

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Answer 3

thunderzzz

Level 6

8,452 points

May 6, 2015 3:22 AM in response to Gilneth15

If your iPhone is under warranty I would recommend you to take it to the Apple Store. This is the easiest way. They will find the solution if it is the hardware issue.

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