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User profile for user: timlawyer
timlawyer Author
User level: Level 1
9 points

Safari keeps crashing

Safari keeps crashing and giving a "system has run out of memory" error.


Problem description:

Safari keeps crashing with “system has run out of memory” warning.


EtreCheck version: 2.2 (132)

Report generated 5/6/15, 6:01 AM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (Retina 5K, 27-inch, Late 2014) (Technical Specifications)

iMac - model: iMac15,1

1 4 GHz Intel Core i7 CPU: 4-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac


Video Information: ℹ️

AMD Radeon R9 M290X - VRAM: 2048 MB

iMac 5120 x 2880


System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 1:9:53


Disk Information: ℹ️

APPLE SSD SD0128F disk0 : (121.33 GB)

EFI (disk0s1) <not mounted> : 210 MB

Boot OS X (disk0s3) <not mounted> : 134 MB

Macintosh HD (disk2) / : 3.11 TB (1.66 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 3.00 TB Online


APPLE HDD ST3000DM001 disk1 : (3 TB)

EFI (disk1s1) <not mounted> : 210 MB

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk2) / : 3.11 TB (1.66 TB free)

Core Storage: disk0s2 120.99 GB Online

Core Storage: disk1s2 3.00 TB Online


USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

AudioQuest inc. AudioQuest DragonFly

Logitech USB Receiver


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Applications/Rowmote Helper.app

[loaded] com.regularrateandrhythm.driver.RowmoteIREmu (1.2 - SDK 10.9) [Click for support]


/Library/Extensions

[loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8) [Click for support]

[not loaded] com.blackmagic-design.desktopvideo.iokit.driver (10.3.7 - SDK 10.9) [Click for support]

[not loaded] com.blackmagic-design.desktopvideo.iokit.framebufferdriver (10.3.7 - SDK 10.9) [Click for support]

[not loaded] com.blackmagic-design.desktopvideo.multibridge.iokit.driver (10.3.7 - SDK 10.9) [Click for support]

[not loaded] com.blackmagic-design.driver.BlackmagicIO (10.3.7 - SDK 10.9) [Click for support]

[not loaded] com.blackmagic-design.driver.BlackmagicUsbIO (10.3.7 - SDK 10.9) [Click for support]


/Library/Extensions/DeckLink_Driver.kext/Contents/PlugIns

[not loaded] com.blackmagic-design.desktopvideo.firmware (10.3.7 - SDK 10.9) [Click for support]


/System/Library/Extensions

[loaded] com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6) [Click for support]


Problem System Launch Agents: ℹ️

[killed] com.apple.accountsd.plist

[killed] com.apple.AirPlayUIAgent.plist

[killed] com.apple.bird.plist

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.cloudd.plist

[killed] com.apple.cloudphotosd.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.coreservices.uiagent.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.iconservices.iconservicesagent.plist

[killed] com.apple.Maps.pushdaemon.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.pbs.plist

[killed] com.apple.photolibraryd.plist

[killed] com.apple.pluginkit.pkd.plist

[killed] com.apple.recentsd.plist

[killed] com.apple.SafariNotificationAgent.plist

[killed] com.apple.sbd.plist

[killed] com.apple.secd.plist

[killed] com.apple.security.cloudkeychainproxy.plist

[killed] com.apple.spindump_agent.plist

[killed] com.apple.syncdefaultsd.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

[killed] com.apple.xpc.loginitemregisterd.plist

25 processes killed due to memory pressure


Problem System Launch Daemons: ℹ️

[killed] com.apple.awdd.plist

[killed] com.apple.cache_delete.plist

[killed] com.apple.coresymbolicationd.plist

[killed] com.apple.ctkd.plist

[killed] com.apple.diagnosticd.plist

[killed] com.apple.icloud.findmydeviced.plist

[killed] com.apple.iconservices.iconservicesagent.plist

[killed] com.apple.iconservices.iconservicesd.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.installd.plist

[killed] com.apple.MobileFileIntegrity.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.networkd_privileged.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.sandboxd.plist

[killed] com.apple.softwareupdated.plist

[killed] com.apple.spindump.plist

[killed] com.apple.systemstatsd.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

[killed] com.apple.xpc.smd.plist

21 processes killed due to memory pressure


Launch Agents: ℹ️

[running] com.blackmagic-design.DesktopVideoFirmwareUpdater.plist [Click for support]

[running] com.Logitech.Control Center.Daemon.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.blackmagic-design.desktopvideo.XPCService.plist [Click for support]

[running] com.blackmagic-design.DesktopVideoHelper.plist [Click for support]

[running] com.blackmagic-design.streaming.BMDStreamingServer.plist [Click for support]

[running] com.regularrateandrhythm.rowmotehelperaide.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Click for support]


User Login Items: ℹ️

Rowmote Helper Application (/Applications/Rowmote Helper.app)


Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Default Browser: Version: 600 - SDK 10.10


Safari Extensions: ℹ️

Adblock Plus

AdBlock

ClickToFlash


3rd Party Preference Panes: ℹ️

Blackmagic Desktop Video [Click for support]

Flash Player [Click for support]

Logitech Control Center [Click for support]


Time Machine: ℹ️

Time Machine not configured!


Top Processes by CPU: ℹ️

54% Safari

3% WindowServer

2% fontd

1% com.bresink.app.systemmonitormenu

0% coreduetd


Top Processes by Memory: ℹ️

4.71 GB kernel_task

2.20 GB Safari

57 MB mdworker(7)

33 MB Memory Clean

25 MB Finder


Virtual Memory Information: ℹ️

1.03 GB Free RAM

6.96 GB Used RAM

4.41 GB Swap Used


Diagnostics Information: ℹ️

May 6, 2015, 05:58:06 AM /Library/Logs/DiagnosticReports/Safari_2015-05-06-055806_[redacted].cpu_resourc e.diag [Click for details]

May 6, 2015, 05:56:05 AM /Library/Logs/DiagnosticReports/Safari_2015-05-06-055605_[redacted].cpu_resourc e.diag [Click for details]

May 6, 2015, 04:51:01 AM Self test - passed

May 6, 2015, 12:45:21 AM /Library/Logs/DiagnosticReports/Safari_2015-05-06-004521_[redacted].cpu_resourc e.diag [Click for details]

May 5, 2015, 09:19:29 PM /Library/Logs/DiagnosticReports/Safari_2015-05-05-211929_[redacted].cpu_resourc e.diag [Click for details]

May 5, 2015, 08:51:09 PM /Library/Logs/DiagnosticReports/Safari_2015-05-05-205109_[redacted].hang

May 5, 2015, 08:50:10 PM /Library/Logs/DiagnosticReports/Safari_2015-05-05-205010_[redacted].hang

May 5, 2015, 08:43:35 PM /Library/Logs/DiagnosticReports/Safari_2015-05-05-204335_[redacted].cpu_resourc e.diag [Click for details]

May 5, 2015, 08:21:25 PM /Library/Logs/DiagnosticReports/Safari_2015-05-05-202125_[redacted].hang

May 5, 2015, 08:14:47 PM /Library/Logs/DiagnosticReports/Safari_2015-05-05-201447_[redacted].cpu_resourc e.diag [Click for details]

May 5, 2015, 03:45:45 PM /Library/Logs/DiagnosticReports/Safari_2015-05-05-154545_[redacted].hang

May 5, 2015, 03:39:19 PM /Library/Logs/DiagnosticReports/Safari_2015-05-05-153919_[redacted].cpu_resourc e.diag [Click for details]

May 5, 2015, 12:29:23 PM /Library/Logs/DiagnosticReports/Safari_2015-05-05-122923_[redacted].cpu_resourc e.diag [Click for details]

May 5, 2015, 12:10:27 AM /Library/Logs/DiagnosticReports/Google Chrome_2015-05-05-001027_[redacted].cpu_resource.diag [Click for details]

May 4, 2015, 06:08:27 AM /Library/Logs/DiagnosticReports/Google Chrome_2015-05-04-060827_[redacted].cpu_resource.diag [Click for details]

May 4, 2015, 12:15:30 AM /Library/Logs/DiagnosticReports/Google Chrome_2015-05-04-001530_[redacted].cpu_resource.diag [Click for details]

Mac OS X (10.6.1)

Posted on May 6, 2015 12:24 PM

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8 replies
User profile for user: notcloudy
notcloudy
User level: Level 4
1,252 points

May 6, 2015 12:37 PM in response to timlawyer

When you see "killed process" in Yosemite it means the process was not active for a period of time so rather than put it in VM it is deleted from memory.


As safari is taking up a lot of memory - one problem may be top sites - if you don't use them delete them or if you do - delete ones that you don't use - as when you open safari they refresh (if you ever wondered where some cookies come from, its during the refresh of top sites).


As many of the killed functions are apple functions - the safari crash may be occurring because a module that is needed was killed - and the caller thinks its open.

Reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

May 6, 2015 2:23 PM in response to timlawyer

There is excessive swapping of data between physical memory (that is, the memory chips on the logic board) and virtual memory (one or more files on the startup volume.) That activity is relatively slow and causes the whole system to be less responsive. It can happen for two reasons:

A long-running process with a memory leak (a kind of bug)

Not enough memory for your usage pattern

Please note that if the cause is a memory leak, installing more memory will not help. That's likely if you already have more than 4 GB of memory. Tracking down a memory leak can be difficult, and it may come down to a process of elimination.

These instructions are for OS X 10.9 and later. Some details may be slightly different for earlier versions of OS X.

When you notice the swap activity, open the Activity Monitor application and select All Processes from the View menu, if it's not already selected. Select the Memory tab. Click the heading of the Real Mem column in the process table twice to sort the table with the highest value at the top. If you don't see that column, select

View ▹ Columns ▹ Real Memory

from the menu bar.

If one process (excluding "kernel_task") is using much more memory than all the others, that could be an indication of a leak. A better indication would be a process that continually grabs more and more real memory over time without ever releasing it. Here is an example of how it's done.

The processes named "Safari Web Content" render web pages for Safari. They use a lot of memory and may leak if certain Safari extensions or third-party web plugins are installed. Consider them prime suspects.

Another process often implicated in memory leaks is "inkjet4" or "inkjet8," which is a component of the HP printing software. If it's present, force-quit the process in Activity Monitor to solve the problem temporarily. Empty the print queues in the Printers & Scanners preference pane (which has a slightly different name in each recent version of OS X.) If you don't use an HP printer, reset the printing system. Otherwise, if the problem is recurrent, update the software (which may not help) or contact HP support.

"Wired" memory should be a small part of the total. That memory is not swapped, but it makes less physical memory available which may then result in swapping. If you have a lot of wired memory, that's usually an indication of a memory leak in a third-party program that modifies the operating system at a low level. Ask for guidance in that case.

If you don't have an obvious memory leak, your options are to install more memory (if possible) or to run fewer programs simultaneously.

The next suggestion is only for users familiar with the shell. For a more precise, but potentially misleading, test, run the following command:

sudo leaks -nocontext -nostacks process | grep total

where process is the name of a process you suspect of leaking memory. Almost every process will leak some memory; the question is how much, and especially how much the leak increases with time. I can’t be more specific. See the leaks(1) man page and the Apple developer documentation for details.

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User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
140,550 points

May 7, 2015 10:05 AM in response to markhuss

markhuss,


Please create your own thread, what you are doing is considered Thread Jacking which is rude and I am pretty sure that is not your intent. Someone will be happy to assist you.


Your problem may have similar symptoms however the cause could be 100% different. One thing that would help when you post, is to please post an EtreCheck Report. You can locate EtreCheck by Googling it.


Good luck.

Reply

Safari keeps crashing

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