flip5577

Q: iPhone 6 Plus Car Play no longer works

I believe I've nailed down a bug. And I can only confirm it with Apple iPhone 6 Plus.

 

Issue: If you Reset your iPhone 6 Plus, your device will no longer work with Apple Car Play (more specifically the Alpine ilx-007).

 

Brief: I bought the Alpine ILX-007 to use with my iPhone 6. At first it worked alright, but every 15 to 20 minutes or so it would disconnect, it would drop calls, or just not work. Unplugging it and plugging it back into the USB sometimes fixed the issue, but it was always a temporary fix. Consulting with the stereo manufacturer, they advised that I reset my iPhone. Settings > General > Reset > Erase All Content and Settings. Doing so wiped everything and returned me to a "stock" iphone. When I plugged in the iPhone this time, I got an instant pop up (paraphrasing) "This USB device is not supported". I went from being able to connect to Car Play but not having it work properly, to not being able to connect at all, whatsoever. At the shop we plugged in two other iPhones, a 5 and another 6 plus and both of them worked with car play.

 

Full story below;

 

I went home and did a restore to a previous backup (to no avail), and then I did another reset, but neither fixed the issue. From then on, I could only get the "USB device not supported" message whenever I plugged in that phone.

 

I returned the phone to the Apple store. They swapped my phone on the spot and I got a new iPhone 6 plus (thanks!). I downloaded two songs to test out the head unit when I returned to my car and car play worked 100% just fine.

 

I returned home to restore my phone and data from a backup and iTunes went from 8 minutes to restore, to 40 minutes, to 8 hours. It hung at 8 hours and didn't budge. I only had 500 songs to sync. I removed my phone from the computer and restarted it. Nothing out of the ordinary it worked fine. But because it was restoring and got hung, I decided to wipe it back to stock via Reset, just to be sure there wasn't going to be any issues. After resetting the phone, I plugged it back into the computer, synced all of my songs back to the phone no problem. Excited, I ran back to my car and plugged it in... "This USB device is not supported".

 

Looking back, the only thing that happened both times was the phone was Reset. I thought about the incomplete restore possibly causing an issue, but everything other than car play works fine AND when I did the original reset, there was no restoration involved. All I did was reset the phone.

 

I believe a driver, or some file or something that is necessary for Car Play does not get restored when you Reset your phone. Everything other than Car Play seems to be working just fine.

 

I could go back to the apple store, say its not working again and possibly get another swap, but I don't wish to waste more phones, nor do I want to have to hope that I never need to reset or wipe my phone in order to enjoy music in my car. So as of right now, I have an iPhone 6 that works well (outside of car play) and a brand new $800 head unit that only lets me listen to the radio

 

Please look into this, I really wanted car play to work and enjoy my phone and car synchronization but at this point I'm frustrated and disappointed to be honest. I'm posting this bug to help keep other customers from ending up in this same situation, and hopefully you all can find and fix the problem.

 

Thanks for your time, hope to hear back.

 

-Larry Charles

iPhone 6 Plus, iOS 8.3

Posted on May 8, 2015 11:12 AM

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Q: iPhone 6 Plus Car Play no longer works

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  • by flip5577,

    flip5577 flip5577 May 9, 2015 7:04 PM in response to flip5577
    Level 1 (2 points)
    May 9, 2015 7:04 PM in response to flip5577

    Update: The issue is also now confirmed with iPhone 5 models as well. My friend had to reset her 5, and I tested it with the same car play unit as well, same result. But when we tested a 5 that had not yet been reset, Car Play worked fine.

  • by flip5577,

    flip5577 flip5577 May 11, 2015 5:29 PM in response to flip5577
    Level 1 (2 points)
    May 11, 2015 5:29 PM in response to flip5577

    Went to the Apple store and worked with a technician there for about an hour and we got it all figured out. The bug is in fact confirmed! (But the good news is you can undo the damage). You have to wipe and restore your iphone through itunes, not using reset but restoring it as a brand new iphone. (***** but that's the only way we got it to work again).

     

    1- If you RESET your Car Play capable iphone, it will lose Car Play capability when the reset has finished.

    2- If you Restore your phone as a new iphone, you will regain Car Play capability.

     

    Proof: When the technician did a hard wipe of my phone and restored it as a new iphone, I went to my car and plugged it in. Car Play was properly enabled. Immediately, I reset my iphone. After the reset finished I plugged in my iphone and "USB device not supported" message comes up, Car Play gone... I went back into the apple store, got the technician to do another restore as new iphone, then back to my car and Car Play was working again.

     

    Reset: Keep in mind, when I say reset, I dont mean turning the phone off and on (just in case). I mean going into the settings of the iphone and selecting reset. Somehow something required for carplay is not included or changed in the reset. The only fix that has worked thus far is to fully wipe the iphone, (DONT RESTORE from a back up), and sync your phone and put all of your data back on that way. The restore didnt work when I tried it.

  • by Fratam,

    Fratam Fratam May 17, 2015 2:27 PM in response to flip5577
    Level 1 (0 points)
    May 17, 2015 2:27 PM in response to flip5577

    I have the same problem here  in holland

    my iphone 6 plus (8.3) is not working with carplay on my new pioneer SPH-DA120

     

    thanks for the tips

    i will try tomorrow and let you know if it works then

  • by MaartenBollen,

    MaartenBollen MaartenBollen Jun 13, 2015 1:31 PM in response to Fratam
    Level 1 (0 points)
    Jun 13, 2015 1:31 PM in response to Fratam

    As stated in another topic, please check your Siri settings on your iPhone. By default this is disabled, enabling Siri enabled all features on the Pioneer. They should state this in their manual tbh!

  • by yuppiyo,

    yuppiyo yuppiyo Jul 4, 2015 12:31 PM in response to flip5577
    Level 1 (0 points)
    Jul 4, 2015 12:31 PM in response to flip5577

    What did the technician say? I got this same behavior now with my iPhone 6 (not +). The iPhone 6 of my wife is working perfectly, only mine is first connecting (sound 1) and losing connection (sound 2).

  • by MacBain80,

    MacBain80 MacBain80 Jul 8, 2015 5:08 PM in response to flip5577
    Level 1 (0 points)
    Jul 8, 2015 5:08 PM in response to flip5577

    Ugh, I had this happen, too, with my iPhone 6 Plus and the Alpine Carplay stereo.  So I've done a complete wipe and set up my iPhone as a "new iPhone", and the Carplay now works... but how do I get all my data back on the phone without doing a Restore iPhone, which will screw up Carplay again?

  • by Rertieredfern,

    Rertieredfern Rertieredfern Oct 19, 2015 11:14 AM in response to flip5577
    Level 1 (0 points)
    Oct 19, 2015 11:14 AM in response to flip5577

    Sorry to inform you that I did this with a Six plus; restored as a new phone and it worked fine.

    Two days later with my faith restored in Apple, I bought a 6s plus, made the shop install IOS 9.02 and restored as a new phone. Well. it worked great or a week and now I'm back where I was with the old phone. Sometimes it drops out in less than a minute and other times longer than that; sometimes I get the message 'USB device not supported'. I can't keep wiping the phone and doing a new phone restore because it screws up my remote access apps for work and I have to go cap in hand to I.T for them to reregister the app.

    What I have noticed driving home from work this evening though is if, as soon as it drops out whilst playing a track I hit the home button, the phone's screen lights back up and it thinks for a second or so then the head unit display lights up again and it moves on to another track. This is infinitely better than having to listen to BBC radio however, it doesn't last the length of a song and I have no idea what the next song will be even when not in shuffle mode.

    I lodged a call from Apple and I was explaining it all yet again to some dude in the states, the call dropped out. That was an hour and a half ago!

    A month ago I had a lengthy chat with a Senior Advisor in the states who was very supportive and promised to escalate this with the SooperAppleTechies, and would get right back to me...that was a month ago!

     

    So far I've tried:-

    Turn autolock off

    Turn on and off restrictions (this seemed to have some effect whilst sitting in the car without the engine running but it dropped out the next day)

    Continue to navigate through itunes, podcasts, maps seems to keep it going for longer then it just locks up.

    Turn off finger print recognition

    Deleting Ecoute (third party music player)

    Turn off VPN

    Turn off bluetooth

    Turn off 'Show Apple Music'

    Downloaded latest Tunelt app for Alpine

     

    There appears to be no rhyme nor reason for this horrible glitch other than the so-called upgrade to IOS 8.4 and the introduction of Apples 'MuSicK' APp.

    Lessons learned - don't upgrade to the next IOS software in haste and don't listen to the platitudes Apple's advisors offer unless you want to listen to your iphone in the car with headphones.

  • by Worldin,

    Worldin Worldin Oct 22, 2015 3:54 PM in response to Rertieredfern
    Level 1 (0 points)
    Oct 22, 2015 3:54 PM in response to Rertieredfern

    I solved my problem without having to do restores/erases etc. I have a 2016 VW golf se. I went into the menu settings which had its on section for app-connect. Through there I was able to locate he device again. Been working fine for a few weeks now.

  • by Rertieredfern,

    Rertieredfern Rertieredfern Oct 24, 2015 3:21 AM in response to Rertieredfern
    Level 1 (0 points)
    Oct 24, 2015 3:21 AM in response to Rertieredfern

    Update,

     

    Following Apple's unprecedented release of IOS 9.1 which actually lists improved stability for CarPlay...it still drops out exactly as before. Knowing Apple, it will now be months before a software update and there's nor guarantee that they will ever fix it.

    I will try a full restore today and report back...don't hold your breath!

  • by Rertieredfern,

    Rertieredfern Rertieredfern Oct 24, 2015 6:13 AM in response to Rertieredfern
    Level 1 (0 points)
    Oct 24, 2015 6:13 AM in response to Rertieredfern

    At last!

    Apple advisor suggested connecting in airplane mode. This appears to work. switch airplane mode off and after a minute or so it would drop out again. Reconnect, again in airplane mode it works. Switch  Air mode off and wait; goes off again, what I did notice was that the VPN switch clicks over at exactly the same time as the unit drops out. Go into settings<General> VPN configuration and the profile user is Onavo which has a VPN 'Connect on demand' switch. Keep this switched off and it seems to do the trick (Onavo is an App that purports to save mobile data usage when not connected to wifi)

  • by reivaxtilburg,

    reivaxtilburg reivaxtilburg Jan 19, 2016 7:16 AM in response to Rertieredfern
    Level 1 (6 points)
    Jan 19, 2016 7:16 AM in response to Rertieredfern

    Guys any news on this? Got my Passat FTE yesterday with carplay on board, dealer told me the latest firmware was on the infotainment system. The salesperson hooked his iPhone on in the showroom and it worked flawlessly, after that we tried with my iPhone6, it didnt work, i had to reboot the iphone6, after that i got a popup 1 time accept carplay on this iPhone, i accepted it, and bang it worked.... for 10 seconds, after that it never paired again, did a reboot of both, a complete reset of the iPhone, use as new iPhone, still could not get it paired up... the VW dealer here in the netherlands said, call apple support. I did, took the case, pointing to maybe a faulty cable, they ship me one over asap, but i doubt that is the case to fix it. When this does not work, my iPhone6 case will be escalated to the third tier support desk of apple, and the carplay support and development team they say. When i checked youtube on carplay, my jaw dropped.. so many people are having issues with carplay, why is this? And i now start to think, is it worth all the hassle? Is it that great? And if not, who in the **** did they make this crappy decision on making such a faulty piece of software for the automotive industry... the automotive industry is de biggest laggard of the whole Audio Video industry... i totally do not understand why car brands do still make their own infotainment systems, to make money right.. sure.. but a SmartPhone is way more advanced than a car infotainment system will ever be, so why does apple burn its fingers this way by supporting this faulty stuff? Anyone?

     

    Well maybe it is just a setting i missed, does any one have the golden tip to make Carplay work? Im running ios9.2 on a iPhone6 and im trying to connect to a Discover Pro Volkswagen system... i cannot get it to work, it still does not work.

  • by Chillman789,

    Chillman789 Chillman789 Feb 6, 2016 11:15 AM in response to reivaxtilburg
    Level 1 (0 points)
    Feb 6, 2016 11:15 AM in response to reivaxtilburg

    I have had the same problem. Initially, iPhone 6S would not connect with CarNet. USB has NEVER worked in Mirrorlink. Firstly, there is the issue of registering the car within 90 days of purchase [I wasn't told this]. You will need an account number from the web and a chassis number of the car.[Enabling data transfer is usually done from Menu - set-up which is not the issue as far as I can see]. If you phone helpline there are two numbers but here is one 0800 0833 914 and this is the customer service number. I had real problems at one end registering on the website as it would not reset easily. Eventually, I also discovered the car internet want to connect TO your phone and NOT the other way around! The VW customer services will give you a case number until the case is solved. When you receive an email from the VW Carnet Portal you can register the code in the car for 48hrs or refresh. [I had to delete the original set-up to succeed here! switch off wifi - reset password too - unregister car too] That was ONE problem solved and I got a Car Net account via email! Car Net appears to occasioanally recoginise my phone now but it it is confuses by my iPod bluetoothed for music too! I have tried hotspotting my EE 4G device in the car and this also appears to be recognised. HOWEVER, the USB connection and Mirrorlink software FAILS! The iPhone 6S is NOT recognised at all? So I cannot access apps on the NavPro screen. Car Net app is useless and keeps saying 'timed out' when I have never connected! So...I will be phone 'Jane' on Monday with the latest issues with bated breath.

  • by 007139,

    007139 007139 Feb 8, 2016 5:17 AM in response to flip5577
    Level 1 (0 points)
    Feb 8, 2016 5:17 AM in response to flip5577

    I have a Pioneer SPH-DA120 which works on all CarPlay functions just fine with my wife's iPhone 5, my daughter's iPhone 6 and my son in law's iPhone 5s, however with my iPhone 6 it works great on all functions except it will not for some reason download the phone contact list (phonebook) to  allow me to make calls. I can answer calls and the caller name & number displays as you would expect, but every time I touch the phone icon it opens with a blank list, if I then touch "show contacts" it goes straight back to the home screen. If I connect through bluetooth it works fine but obviously no CarPlay available. I have tried resetting my phone to factory settings and re-installing my contacts and apps etc from the cloud but it made no difference, anyone I have tried to get advice from says switch on Siri but I have done this and also checked all the settings compared with the other phones that I mentioned and can see no difference other than the fact that my contact list is much larger than the others, does anyone know if that can cause a problem or have any other advice to offer??? Any help would be greatly appreciated.

    I am running the latest iOS version.

  • by Chillman789,

    Chillman789 Chillman789 Feb 17, 2016 1:52 PM in response to flip5577
    Level 1 (0 points)
    Feb 17, 2016 1:52 PM in response to flip5577

    I have discovered tonight from a Skoda - Seat mechanic that a blue-red connection to USB and updated software is needed for 2015 May 5 weeks old VW Passat with NavPro gear! VW deny this saying it cannot be done!? I will be tackling Customer Care and HQ on this shortly but for all those irate customers out there who have bought a 2015 VW Passat E6 engine [no emission problems] BUT HAVE issues with Mirrolink and USB etc., and have been spending needless hours trying to make things work - here is the definitive answer!

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