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Why is the new Photos app so slow on my Mac?

Why is the new Photos app so slow on my Mac. Have all the latest updates. Takes 10-15 minutes for my photos to load overtime I open the app. Frozen while they are loading. They are all on my computer. Not coming from the cloud.

MacBook Pro (Retina, Mid 2012), OS X Yosemite (10.10.3)

Posted on May 8, 2015 2:00 PM

Reply
267 replies

May 21, 2015 10:23 PM in response to Shannon864

Same issue here. Photos is crap compared to iPhoto, at least it worked. I've been waiting for over an hour for 430 photos to sync over from an iPhone, this would have taken <5 min in iPhoto. It takes at least 30 mins for the thumbnails to show up. IF the machine is too old to handle Photos it should never have been added to the upgrade list.


I did follow the directions too, here is my EtreCheck file:


Problem description:

Photos is very slow to sync with my iPhone 5s, iPhoto was never this way.


EtreCheck version: 2.2 (132)

Report generated 5/21/15, 10:08 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

Mac mini (Mid 2010) (Technical Specifications)

Mac mini - model: Macmini4,1

1 2.4 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

NVIDIA GeForce 320M - VRAM: 256 MB

SyncMaster 1600 x 900 @ 60 Hz


System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 1:28:49


Disk Information: ℹ️

Hitachi HTS545032B9SA02 disk0 : (320.07 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 319.21 GB (112.93 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-STDVDRW GA32N


USB Information: ℹ️

Apple Inc. iPhone

Western Digital My Book 1234 3 TB

EFI (disk1s1) <not mounted> : 210 MB

My Book for Mac (disk1s2) /Volumes/My Book for Mac : 3.00 TB (2.44 TB free)

EPSON EPSON Epson Stylus NX430 Series

APC Back-UPS ES 500 FW:824.B1.D USB FW:B1

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.10) [Click for support]


/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10) [Click for support]


/System/Library/Extensions

[not loaded] com.logitech.iokit.quickcam (1.0.7) [Click for support]


Startup Items: ℹ️

TiVoDesktop: Path: /Library/StartupItems/TiVoDesktop

Startup items are obsolete in OS X Yosemite


Launch Agents: ℹ️

[running] com.avast.update-agent.plist [Click for support]

[loaded] com.avast.userinit.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.avast.init.plist [Click for support]

[loaded] com.avast.uninstall.plist [Click for support]

[loaded] com.avast.update.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.amazon.music.plist [Click for support]

[loaded] com.avast.home.userinit.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]


User Login Items: ℹ️

WDDriveUtilityHelper UNKNOWN (missing value)

WDSecurityHelper UNKNOWN (missing value)


Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 10.1.14 [Click for support]

CouponPrinter-FireFox_v2: Version: Version 1.1.6 [Click for support]

AdobePDFViewer: Version: 10.1.14 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 Outdated! Update

NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]

Google Earth Web Plug-in: Version: 5.2 [Click for support]

NP2020Player: Version: 5.0.4.0 [Click for support]

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0 - SDK 10.8


3rd Party Preference Panes: ℹ️

Box Sync [Click for support]

Flash Player [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 319.21 GB Disk used: 206.29 GB

Destinations:

My Book for Mac [Local]

Total size: 3.00 TB

Total number of backups: 63

Oldest backup: 2014-08-12 21:22:40 +0000

Last backup: 2015-05-22 03:49:47 +0000

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 319.21 GB X 3)


Top Processes by CPU: ℹ️

41% com.apple.photos.ImageConversionService

27% photolibraryd

7% WindowServer

6% cloudphotosd

3% nsurlsessiond(2)


Top Processes by Memory: ℹ️

721 MB kernel_task

639 MB Photos

598 MB Google Chrome Helper(7)

164 MB com.avast.daemon

147 MB Google Chrome


Virtual Memory Information: ℹ️

695 MB Free RAM

7.32 GB Used RAM

0 B Swap Used


Diagnostics Information: ℹ️

May 21, 2015, 08:35:24 PM Self test - passed


May 22, 2015 9:18 AM in response to Paul in the WA

Paul:


Get rid of the Avast antivirus software. There are no viruses for Mac and it does more harm than good. It just isn't needed. There is malware and adware but AV apps are not designed to look for them. Uninstall it according to the developer's instructions and rerun Etrecheck to see if it still detects any of the leftover files.


The ImageConversionService is using up most of the CPU cycles follows by the photolibraryd process. Do you have the iCloud Photos Library enabled. If so then that could be part of the problem. Going thru all of the images for face recognition is another.


We don't know enough about Photos at this early stage to be more specific. As a general troubleshooting effort you can l

aunch Photos with the Command+Option keys held down and repair the library.

User uploaded file


Another test is to create a new library, import about 50 photos and check to see how Photos is behaving. You can use Activity Monitor to check the CPU and Memory usage.

May 22, 2015 9:24 AM in response to crunchybreadstick

No offense taken. That app will tell us in one quick post nearly all of the information we need to help diagnose the problem with the exception of where the library is located without having to go back and fourth multiple times trying to get the info. The developer, one of the top contributors here has one app on the App Store at this time, EtreNet.


It was highlighted in the MacWorld article: How to create a Mac status report using EtreCheck - Macworld.


I run it after every system and major applications upgrade just to compare the system status. You call.

May 22, 2015 9:32 AM in response to Old Toad

Came here to say the same thing. I would call it a bug or bloatware. Trying to export photos (drag and drop to desktop) and no feedback or indication that something is happening. Finally force quit and a notice pops up that it is in the process of copying 8 files (the same attempt 8 times). I'm thinking the software is calling home or somehow connecting to Apple to discuss the users actions and waiting for server time before taking action. I miss the days when you could simply right click on an item and View in Finder. I have over 28,000 photos now, having been using Mac for years. If the software can't handle that volume then they're not developing a realistic modern product. Frustrating as I'm not on a slow machine either. No other apps running on a Mid 2012 Mac Pro with 40GB of RAM. I keep my photo library on a 2TB mirrored (RAID1) drive for safety. No way I'm keeping years of photos on a single internal drive. And no I don't currently use time machine.

May 22, 2015 9:37 AM in response to crunchybreadstick

Guess you can not read



The very first post contains very simple and clear instructions on what to do - and then after some else who can not read posted the same question the direction were referenced once more


Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here (and recommended by Apple Support personnel) in the ASC to help identify the more obvious culprits that can adversely affect a Mac's performance.

Unless you provide requested information it is not possible to help you


LN

May 22, 2015 2:34 PM in response to Old Toad

I did provide some info on my setup. FYI, this is also a forum to vent and express frustration with Apple's products. I was not asking for help, I was providing feedback. Your condescending tone and broad speculation regarding other's issues serves no purpose. I am learning that this is what people do for fun here, ridicule others and puff themselves up for points under the guise of being helpful. End of thread.

May 22, 2015 2:49 PM in response to Michael Drinks

this is also a forum to vent and express frustration with Apple's products.

No it's not. The following is from Apple Support Communities Use Agreement:

Submissions

  1. Stay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:
    1. Speculations or rumors about unannounced products.
    2. Discussions of Apple policies or procedures or speculation on Apple decisions.
  2. Be polite. Everyone should feel comfortable reading Submissions and participating in discussions. Apple will not tolerate flames or other inappropriate statements, material, or links. Most often, a "flame" is simply a statement that is taunting and thus arbitrarily inflammatory. However, this also includes those which are libelous, defamatory, indecent, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive in a sexual, racial, cultural, or ethnic context.
  3. Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer. Constructive feedback about product features is welcome as well. If your Submission contains the phrase “I’m sorry for the rant, but…” you are likely in violation of this policy.

May 29, 2015 4:00 PM in response to Old Toad

Old Toad could you please help me. I ran the Etrecheck. The photo app is killing my computer...I cannot even open it or everything slows to a halt. I am running OS X Yosemite. My computer is a 20 inch from early 2009. Need to know anything else?


Here is my report...


Problem description:

slow photos application



EtreCheck version: 2.2 (132)

Report generated 5/29/15, 3:56 PM

Download EtreCheck from http://etresoft.com/etrecheck



Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.



Hardware Information: ℹ️

iMac (20-inch, Early 2009) (Verified)

iMac - model: iMac9,1

1 2.66 GHz Intel Core 2 Duo CPU: 2-core

2 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

Empty

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n



Video Information: ℹ️

NVIDIA GeForce 9400 - VRAM: 256 MB

iMac 1680 x 1050



System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 0:23:29



Disk Information: ℹ️

Hitachi HDT721064SLA360 disk0 : (640.14 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 638.94 GB (149.89 GB free)

Core Storage: disk0s2 639.28 GB Online



HL-DT-ST DVDRW GA11N



USB Information: ℹ️

Apple Inc. Built-in iSight

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Mitsumi Electric Apple Optical USB Mouse

Apple Computer, Inc. IR Receiver



Gatekeeper: ℹ️

Mac App Store and identified developers



Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.1) [Click for support]



Problem System Launch Agents: ℹ️

[killed] com.apple.accountsd.plist

[killed] com.apple.AirPlayUIAgent.plist

[killed] com.apple.bird.plist

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.cloudd.plist

[killed] com.apple.cloudphotosd.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.coreservices.uiagent.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.iconservices.iconservicesagent.plist

[killed] com.apple.Maps.pushdaemon.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.pbs.plist

[killed] com.apple.photolibraryd.plist

[killed] com.apple.pluginkit.pkd.plist

[killed] com.apple.recentsd.plist

[killed] com.apple.SafariCloudHistoryPushAgent.plist

[killed] com.apple.SafariNotificationAgent.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

[killed] com.apple.secd.plist

[killed] com.apple.security.cloudkeychainproxy.plist

[killed] com.apple.spindump_agent.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

24 processes killed due to memory pressure



Problem System Launch Daemons: ℹ️

[killed] com.apple.cache_delete.plist

[killed] com.apple.coresymbolicationd.plist

[killed] com.apple.ctkd.plist

[killed] com.apple.diagnosticd.plist

[killed] com.apple.iconservices.iconservicesagent.plist

[killed] com.apple.iconservices.iconservicesd.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.MobileFileIntegrity.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.sandboxd.plist

[failed] com.apple.smbd.plist [Click for details]

[killed] com.apple.softwareupdated.plist

[killed] com.apple.spindump.plist

[killed] com.apple.sysmond.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

16 processes killed due to memory pressure



Launch Agents: ℹ️

[running] com.flipvideo.FlipShare.AutoRun.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]



Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.flipvideo.FlipShareServer.launchd.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.sonos.smbbump.plist [Click for support]

[loaded] jp.co.canon.MasterInstaller.plist [Click for support]



User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]



User Login Items: ℹ️

iTunesHelper UNKNOWN (missing value)

AdobeResourceSynchronizer Application (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)



Internet Plug-ins: ℹ️

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

Unity Web Player: Version: UnityPlayer version 2.6.1f3 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 10.1.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

SharePointBrowserPlugin: Version: 14.1.0 [Click for support]

AdobePDFViewer: Version: 10.1.6 [Click for support]

CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0

JavaAppletPlugin: Version: Java 7 Update 51 Check version



User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]



3rd Party Preference Panes: ℹ️

Flash Player [Click for support]



Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 638.94 GB Disk used: 489.05 GB

Destinations:

Time Machine Backups [Local]

Total size: 749.11 GB

Total number of backups: 2

Oldest backup: 2010-11-12 02:25:12 +0000

Last backup: 2013-02-23 22:31:46 +0000

Size of backup disk: Too small

Backup size 749.11 GB < (Disk used 489.05 GB X 3)

Seagate Backup Plus Drive [Local]

Total size: 999.86 GB

Total number of backups: 2

Oldest backup: 2013-02-01 01:52:04 +0000

Last backup: 2014-07-03 13:24:11 +0000

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 489.05 GB X 3)

TimeMachineBackup [Network]

Total size: 3.85 TB

Total number of backups: 18

Oldest backup: 2014-10-19 18:50:11 +0000

Last backup: 2014-10-24 01:11:37 +0000

Size of backup disk: Excellent

Backup size 3.85 TB > (Disk size 638.94 GB X 3)



Top Processes by CPU: ℹ️

5% WindowServer

2% com.apple.WebKit.WebContent(4)

2% distnoted(2)

2% bird

2% cloudd



Top Processes by Memory: ℹ️

378 MB kernel_task

377 MB com.apple.WebKit.WebContent(4)

80 MB Safari

41 MB WindowServer

37 MB Spotlight



Virtual Memory Information: ℹ️

29 MB Free RAM

1.97 GB Used RAM

2 MB Swap Used



Diagnostics Information: ℹ️

May 29, 2015, 03:28:05 PM Self test - passed

May 26, 2015, 06:37:16 PM /Library/Logs/DiagnosticReports/WunderlistHelper_2015-05-26-183716_[redacted].c pu_resource.diag [Click for details]

May 29, 2015 4:28 PM in response to trinitypower

trinitypower:

2 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

This is your problem. Yosemite requires a minimum of 4 GB of RAM to run efficiently on new Macs and for older Macs it's more like 8 GB to be effective. You do not have enough RAM.


You model of Mac, an iMac9,1, can utilize 8 GB of RAM. If you want to have any kind of reasonable performance go to Crucial.com and upgrade your memory to 8 GB buy purchasing two 4 GB modules for your particularly model. The only other source for RAM that one can rely on is otherworldcomputing.com.

Jun 2, 2015 1:19 PM in response to Old Toad

EtreCheck version: 2.2 (132)

Report generated 6/2/15, 1:16 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Pro (Retina, 15-inch, Late 2013) (Verified)

MacBook Pro - model: MacBookPro11,2

1 2 GHz Intel Core i7 CPU: 4-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 203 - SN = C01420201V0F9CRAA


Video Information: ℹ️

Intel Iris Pro

Color LCD 2880 x 1800


System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 14:50:34


Disk Information: ℹ️

APPLE SSD SM0256F disk0 : (251 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.78 GB (62.25 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online


USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Library/Extensions

[loaded] com.avatron.AVExFramebuffer (3.0.1 - SDK 10.10) [Click for support]

[loaded] com.avatron.AVExVideo (3.0.1 - SDK 10.10) [Click for support]


Problem System Launch Agents: ℹ️

[failed] com.apple.cloudphotosd.plist [Click for details]


Problem System Launch Daemons: ℹ️

[failed] com.apple.mtrecorder.plist


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[not loaded] com.teamviewer.teamviewer.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[failed] com.apple.spirecorder.plist

[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.sonos.smbbump.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Dropbox Application (/Applications/Dropbox.app)

Cinch Application (/Applications/Cinch.app)


Internet Plug-ins: ℹ️

SharePointBrowserPlugin: Version: 14.5.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

Default Browser: Version: 600 - SDK 10.10


Safari Extensions: ℹ️

Open in Internet Explorer


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.78 GB Disk used: 187.53 GB

Destinations:

Time Capsule [Network]

Total size: 2.00 TB

Total number of backups: 39

Oldest backup: 2014-10-20 04:47:47 +0000

Last backup: 2015-06-02 05:57:24 +0000

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 249.78 GB X 3)


Top Processes by CPU: ℹ️

100% photolibraryd

12% mdworker(7)

4% WindowServer

2% fontd

0% loginwindow


Top Processes by Memory: ℹ️

897 MB kernel_task

352 MB com.apple.WebKit.WebContent(6)

262 MB photolibraryd

172 MB Messages

172 MB Skype


Virtual Memory Information: ℹ️

539 MB Free RAM

7.47 GB Used RAM

29 MB Swap Used


Diagnostics Information: ℹ️

Jun 1, 2015, 10:25:20 PM Self test - passed

Jun 2, 2015 1:56 PM in response to vitasave1


Launch Daemons: ℹ️

[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]


User Login Items: ℹ️

CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

You've installed some very bad malware. Uninstall it according to the developer's instructions. You can do a Google search for them. You can check to see if you've removed all of the files by downloading and running Find Any File to search for any files with the application's name and the developer's name in the file name. For example for CleanMyMac you'd do two searches:


1 - Name contains cleanmymac

2 - Name contains macpaw


Any files that are found can be dragged from the search results window to the Desktop for deletion.


FAF can search areas that Spotlight can't like invisible folders, system folders and packages.


Also what are the problems that you're experiencing? We need to know more than just the report info. It looks like Photos is using up a lot of CPU resources. How long have you been using Photos? Do you have the iCloud Photo Library enabled?

Why is the new Photos app so slow on my Mac?

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