ITunes payment Cancellation form

I have been invoiced for music that I have not ordered How can I cancel the charge please?

Posted on May 11, 2015 4:24 AM

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Question marked as Top-ranking reply

Posted on Mar 27, 2018 11:15 AM

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions. If you are the organizer of a family share check for purchases by other members.


See also If you see an unfamiliar iTunes Store or App Store charge on your bank, credit card, or debit statement - Apple Support and About payment card authorization holds in the iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.



  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.
  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.
  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

165 replies

May 27, 2017 11:38 PM in response to Masada2

To whom it may concern

You already know that you are only talking to fellow users on here, that these are user-to-user forums, and that you're not talking to iTunes Support nor Apple on here - I've asked the hosts to remove your email address from your post, it's not a good idea to post personal info on any public forum (unless you want more spam emails).

Please withdraw the charges, or credit my account.

Obviously we can't do either of those things. Have you checked the email to see if it's a genuine email from iTunes or a phishing email trying to get your account and payment details (as you've posted your email address on a public forum I wouldn't be surprised if it's a phishing email) ?

Jul 14, 2017 10:06 AM in response to jeffsue

Please cancel this invoice MNQKuLVD9T Document NO. 115147193843 Billed to Iphone 6s dated 13 July 2017.


I did not order, do not send what ever this is. Please cancel immediately.

Obviously we, i.e. fellow users (try reading replies before posting), can't do anything about it - and it's not a good idea to post your email address on any public forum (unless you really like spam emails), I've asked the hosts to remove it. If it's a 'proper' charge (not just a phishing email that you've received) contact iTunes Support (see previous replies)

Aug 1, 2017 1:09 AM in response to mboldingsmith

Where are you seeing this 'charge' ? On your iTunes account's purchase history ? Credit card statement ? Email ? Phishing email ? If on your iTunes account, change the account's password if you haven't already done so, and contact iTunes Support. If it's only on your credit card (and if it's not a temporary store holding charge) contact the card issuer.

Aug 14, 2017 7:28 AM in response to Rosemary'sApple

fraudulent charge to my account for $103.35 dated 13 August 2017. sequence no.*************. Order ID **********. Document no. ************. **********@aol.com





<Personal Information Edited by Host>

Aug 14, 2017 3:12 PM in response to Rosemary'sApple


Receipt

Order Receipt

PAID By APPLE ID x38wrestlersmom@***
To: order-biling@apple.***

BILLED TO
Apple Store

TOTAL
$103.35

INVOICE DATE
13 August 2017

SEQUENCE NO.
1-8723465432

ORDER ID
IN83486432569

DOCUMENT NO.
165153276544

iTunes Store

TYPE

PURCHASED FROM

PRICE

iTunes New 2017

13 August 2018
Write a Review | Report a Problem

Purchase In-
App

Apple Store

$99.00

Subtotal $99.00Tax
$0.00

VAT charged at 20%
$4.35

TOTAL

$103.35

If you did not authorize this purchase, please visit the iTunes Payment Cancellation Form


i received this in my email... did't want to click anything incase iT HAs a virus in there. so i highlighted it.. i didn't make this purchas. wanted to let you know.. thanks nancy d.


<Edited by Host>

Aug 14, 2017 3:07 PM in response to nancykay100

nancykay100 wrote:



Receipt

Order Receipt

PAID By APPLE IDTo: order-biling@apple.com

BILLED TOApple Store

TOTAL$103.35

INVOICE DATE13August2017

SEQUENCE NO.
1-8723465432

ORDER IDIN83486432569

DOCUMENT NO.
165153276544

iTunes Store

TYPE

PURCHASED FROM

PRICE

iTunes New 2017

13 August 2018Write a Review | Report a Problem

Purchase In-
App

Apple Store

$99.00

Subtotal $99.00Tax
$0.00VAT charged at 20%
$4.35

TOTAL

$103.35

If youdid not authorize this purchase, please visit theiTunes Payment Cancellation Form

i received this in my email... did't want to click anything incase iT HAs a virus in there. so i highlighted it.. i didn't make this purchas. wanted to let you know.. thanks nancy dyer

This is a user to user forum, you are not addressing Apple. Please do not post your email address in a public forum. I have asked our hosts to remove it for you.


Beyond that it looks very very fake.


Read here:

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Aug 30, 2017 6:37 AM in response to lasvegascowgirl

Please cancel my account to any further purchases

Even if accounts could be cancelled (which they can't ; all you can do is remove any personal info from them and stop using them), fellow users on these user forums wouldn't be able to do it for you. I assume that you've checked the email to see if it's a genuine email from iTunes and not a phishing email trying to get your account and payment details ?

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ITunes payment Cancellation form

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