can42 Author

Level 1

8 points

Very slow iMac - have run Etrecheck

Have an iMac that has started to run very slowly. Sluggish and long response times (1-5 seconds) on many apps.

iMac (21.5 inch, Mid 2011)

Processor 2.8 GHz, Intel Core i7

Memory 16 GB 1333 MHz DDR3

Running OSX 10.10.3

All apps are updated.

Have run Etrecheck a few times. The iMac is slow even right after reboot. But it takes a few hours before it really starts to get bad. The check I ran below is after almost a full day since last reboot. And the list of processes and launch daemons that have been killed or have failed is looong.

I would be very grateful for advice on this.

Results of EtreCheck:

EtreCheck version: 2.2 (132)

Report generated 5/12/15, 8:05 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (21.5-inch, Mid 2011) (Technical Specifications)

iMac - model: iMac12,1

1 2.8 GHz Intel Core i7 CPU: 4-core

16 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

4 GB DDR3 1333 MHz ok

BANK 1/DIMM1

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 1920 x 1080

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: one day 19:30:43

Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Main HD (disk0s2) / : 999.35 GB (551.07 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5690H

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Logitech USB Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Western Digital My Book 1144 3 TB

EFI (disk2s1) <not mounted> : 210 MB

Media (disk2s2) /Volumes/Media : 2.00 TB (1.40 TB free)

TM (disk2s3) /Volumes/TM : 1.00 TB (284.43 GB free)

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Anywhere

Kernel Extensions: ℹ️

/Applications/Utilities/HardwareMonitor.app

[not loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Click for support]

/Applications/Viscosity.app

[not loaded] com.viscosityvpn.Viscosity.tap (1.0) [Click for support]

[not loaded] com.viscosityvpn.Viscosity.tun (1.0) [Click for support]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]

[loaded] com.Logitech.Control Center.HID Driver (3.5.1 - SDK 10.0) [Click for support]

[not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) [Click for support]

[not loaded] com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]

[not loaded] com.rogueamoeba.InstantOn (6.0.3 - SDK 10.8) [Click for support]

/System/Library/Extensions/InstantOn.kext/Contents/PlugIns

[not loaded] com.rogueamoeba.InstantOnCore (6.0.3 - SDK 10.8) [Click for support]

Problem System Launch Agents: ℹ️

[killed] com.apple.AirPlayUIAgent.plist

[killed] com.apple.bird.plist

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.cloudphotosd.plist

[killed] com.apple.cmfsyncagent.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.coreservices.uiagent.plist

[killed] com.apple.EscrowSecurityAlert.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.iconservices.iconservicesagent.plist

[killed] com.apple.Maps.pushdaemon.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.pbs.plist

[killed] com.apple.pluginkit.pkd.plist

[killed] com.apple.printtool.agent.plist

[killed] com.apple.recentsd.plist

[killed] com.apple.SafariCloudHistoryPushAgent.plist

[killed] com.apple.SafariNotificationAgent.plist

[killed] com.apple.sbd.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

[killed] com.apple.secd.plist

[killed] com.apple.security.cloudkeychainproxy.plist

[killed] com.apple.spindump_agent.plist

[killed] com.apple.syncdefaultsd.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

[killed] com.apple.xpc.loginitemregisterd.plist

27 processes killed due to memory pressure

Problem System Launch Daemons: ℹ️

[killed] com.apple.awdd.plist

[killed] com.apple.coresymbolicationd.plist

[killed] com.apple.ctkd.plist

[killed] com.apple.GSSCred.plist

[killed] com.apple.iconservices.iconservicesagent.plist

[killed] com.apple.iconservices.iconservicesd.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.MobileFileIntegrity.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.periodic-daily.plist

[killed] com.apple.periodic-weekly.plist

[killed] com.apple.sandboxd.plist

[failed] com.apple.smbd.plist

[killed] com.apple.softwareupdate_download_service.plist

[killed] com.apple.softwareupdated.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

[killed] com.apple.xpc.smd.plist

[killed] org.cups.cupsd.plist

19 processes killed due to memory pressure

Launch Agents: ℹ️

[running] com.amazon.sendtokindle.launcher.plist [Click for support]

[running] com.hp.devicemonitor.plist [Click for support]

[running] com.Logitech.Control Center.Daemon.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.arubanetworks.via.vianetworkd.plist [Click for support]

[loaded] com.insynchq.insync.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.sonos.smbbump.plist [Click for support]

[loaded] org.tcpdump.chmod_bpf.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.hp.printerAgent.plist [Click for support]

[loaded] com.propaganda.dejavu.dvmonitor.plist [Click for support]

User Login Items: ℹ️

Dropbox Application (/Applications/Dropbox.app)

Google Quick Search Box Application (/Applications/Quick Search Box.app)

Evernote Application (/Applications/Evernote.app)

Ember Application (/Applications/Ember.app)

Zotero Application (/Applications/Zotero.app)

Reminders Application (/Applications/Reminders.app)

BaseMedia Volume (/Volumes/BaseMedia)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

AdobePDFViewer: Version: 10.1.13 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 45 Check version

User internet Plug-ins: ℹ️

WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

Google Earth Web Plug-in: Version: 7.1 [Click for support]

Safari Extensions: ℹ️

Ember

Evernote Web Clipper

Zotero Connector

3rd Party Preference Panes: ℹ️

Déjà Vu [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Logitech Control Center [Click for support]

Perian [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Main HD: Disk size: 999.35 GB Disk used: 448.28 GB

Destinations:

TM [Local]

Total size: 1.00 TB

Total number of backups: 72

Oldest backup: 2014-10-07 05:00:52 +0000

Last backup: 2015-05-12 06:01:30 +0000

Size of backup disk: Too small

Backup size 1.00 TB < (Disk used 448.28 GB X 3)

Top Processes by CPU: ℹ️

9% Ember

3% WindowServer

2% fontd

2% com.apple.WebKit.WebContent(9)

1% Dropbox

Top Processes by Memory: ℹ️

5.07 GB kernel_task

1.28 GB Safari

1.20 GB com.apple.WebKit.WebContent(9)

147 MB WindowServer

147 MB zotero-bin

Virtual Memory Information: ℹ️

2.75 GB Free RAM

13.00 GB Used RAM

18 MB Swap Used

Diagnostics Information: ℹ️

May 10, 2015, 10:00:36 PM /Library/Logs/DiagnosticReports/Dropbox_2015-05-10-220036_[redacted].cpu_resour ce.diag [Click for details]

May 10, 2015, 12:32:30 PM Self test - passed

iMac (21.5-inch Mid 2011), OS X Mavericks (10.9.5)

Posted on May 12, 2015 12:02 AM

20 replies

can42 Author

Level 1

8 points

May 22, 2015 10:36 AM in response to Linc Davis

Heres' the pastebin link: http://pastebin.com/TaxXJwCd

Linc Davis

Level 10

209,739 points

May 22, 2015 10:44 AM in response to can42

Quit "Dropbox" and see whether there's an improvement. If there is, either get rid of it or refer to its developer for support.

can42 Author

Level 1

8 points

May 24, 2015 12:00 AM in response to Linc Davis

OK, thank you.

I need Dropbox (or something like it) so I'll have to see if the developer can help me with this.

cdhw

Level 4

3,594 points

May 24, 2015 3:08 AM in response to can42

'Quit' temporarily, not 'uninstall'. Use the gear wheel on the DropBox menu to rule it out.

In my experience, DropBox is rock-solid and is not going to be the cause of Safari using excessive memory. This symptom is invariably due to third-party plug-ins and extensions particularly Java. So,

Safari > Preferences... > Extensions

and then move the slider to 'Off'. Also, use the Java control panel:

Apple > System Preferences... > Security

and uncheck 'Enable Java content in the browser'.

can42 Author

Level 1

8 points

Jun 7, 2015 2:07 AM in response to Linc Davis

I've been away for awhile so testing and checking has been intermittent.

But have now tried the following:

(1) quit Dropbox (just quit the app) and run machine for a couple of days. Seems OK. - so I followed another suggestion I got: unlink Dropbox account, clear all Dropbox caches, relink Dropbox account. This seems to have helped as I have now been running Dropbox again for a few days with no hangs. I'm no where near the file count that Dropbox support suggests might start slowing things down (300 000 - I'm at 90 000).

(2) Disabled Java - only website I use that needs it has launched an alternative, so I don't need it anymore. And Safari also seems to be running fine now.

I just ran another diagnostic check and have posted the results on pastebin: http://pastebin.com/qLLa4yXx

The machine seems to be working fine now - no beachballs,

Thanks!

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Very slow iMac - have run Etrecheck