Email notification without content

There are others. Can you post what e-mail service you're using and other info?

Such as

windows 8

firefox browser

yahoo mail

or whatever your info is. I'll point this thread out to the hosts and maybe some more info may help them.

Hello Johan-Kr,

We have been discussing this the past couple of days. It looks like the e-mail notifications that Apple Support Communities sends out are now optimized for Apple devices. The most recent change seems to be targeted at the Apple Watch. Apple is using an unusual e-mail format that will, or at least should, display the abbreviated content you describe only on the Apple Watch. In your case, your Exchange server may be scrambling the e-mail.

Although it is an unusual e-mail format, it is perfectly legal according to the published e-mail standards. The idea is that an e-mail message can contain the same content in various levels of "richness". Email clients are supposed to go down the list of alternative versions of the message and present to the user the best version they can support.

In the old, standard version, e-mail worked like this:

text-only version of e-mail

fancy html version of e-mail

In the new format, ASC notifications now look like this:

text-only version of e-mail

basic, but abbreviated html version of the e-mail

fancy html version of e-mail

Any properly designed e-mail client should render the last version with no problem. But buggy clients might see the abbreviated HTML version and just stop there. This might also apply to servers. Each time an e-mail message passes through a server, it may be broken apart, scanned for viruses, and then reassembled. Sometimes that doesn't work properly. I suspect that is what is happening in your case. This has been an ongoing problem for Apple for many years. Apple e-mail clients have always had the best support of e-mail standards but when people try to use them, the results are sub-standard if the recipient isn't using a full Apple e-mail stack.

And just to add to etresoft's great explanation, it didn't benefit the Apple Watch, it actually made it worse.

johan-kristian wrote:

Umm - to add insult to injury, I'm using Apples own email clients - Apple Mail on the Mac and then again the built-in client on IOS.

Hello again Johan-Kr,

But you are not using Apple's servers. If you have logged on here, you should have an iCloud account. You can setup your iCloud account and test with that. I'm not asking you to switch to iCloud for everything, just to test to help isolate the problem. Potential problems with e-mail servers are very difficult to diagnose in an online forum like this. I used to do that on a regular basis but haven't in a long time.

I'm certainly no fan of Apple's recent software development practices. But I don't think it is related in this case. This is about e-mail and servers. I am pretty confident that when your Exchange server receives an e-mail, neither Yosemite nor any Apple-made machine has ever touched it.

I've got the same problem in Outlook, and on iPhone and iPad. The common factor for me is that the messages all come through Exchange. Would Exchange really mess up the content of an email like this? Has anyone looked at a raw message to be sure it really doesn't only contain this abbreviated message? I can't, because Exchange doesn't allow that as far as I know, and if it's corrupted it then there's no point anyway.

I have Outlook configured to display all mail in Plain Text, and I can just click on them to view as HTML if necessary. Both versions look the same, just different font.

Can someone please confirm that they are still receiving apple Support Communites Updates emails with the new message content quoted like it was last week?

If Exchange scrambling is really what's happening, would configuring Exchange to forward my Updates to gmail on arrival help? Or would it be scrambled that way too?

For what it's worth, I just manually forwarded an Updates email to gmail via Outlook, and it looks the same there, but I'd expect that if it was already damaged.

This is what I received on my computer in my iCloud account using Apple's mail client:

I've got the same problem in Outlook, and on iPhone and iPad. The common factor for me is that the messages all come through Exchange. Would Exchange really mess up the content of an email like this? Has anyone looked at a raw message to be sure it really doesn't only contain this abbreviated message? I can't, because Exchange doesn't allow that as far as I know, and if it's corrupted it then there's no point anyway.

I have Outlook configured to display all mail in Plain Text, and I can just click on them to view as HTML if necessary. Both versions look the same, just different font.

Can someone please confirm that they are still receiving apple Support Communites Updates emails with the new message content quoted like it was last week?

If Exchange scrambling is really what's happening, would configuring Exchange to forward my Updates to gmail on arrival help? Or would it be scrambled that way too?

For what it's worth, I just manually forwarded an Updates email to gmail via Outlook, and it looks the same there, but I'd expect that if it was already damaged.

This is what I received on my Watch:

pshute has posted in the Using Apple Support Communities community

Login to the Apple Support Communities to view the discussion.

From what I can gather this is the result of an "improvement" they recently made and if you want to actually be able to see the content you will need to make a request here for an upgrade.

deggie wrote:

From what I can gather this is the result of an "improvement" they recently made and if you want to actually be able to see the content you will need to make a request here for an upgrade.

Can you please clarify what you mean by "received on my computer in my iCloud account"? Are you using an iCloud email address (if there's such a thing) to receive the Updates emails? I can't see anywhere on here that I can change the destination email address for notifications. Can i Log into www.icloud.com and change the address there?

And what do you mean by "request here for an upgrade"? Upgrade of what?

Email accounts through Apple now end with @iCloud.com

Mine goes farther back, it ends in @mac.com It goes through Apple's mail servers.

Upgrade of the Jive software that is used to support the Apple Support Communities.

deggie wrote:

Email accounts through Apple now end with @iCloud.com

Mine goes farther back, it ends in @mac.com It goes through Apple's mail servers.

Upgrade of the Jive software that is used to support the Apple Support Communities.

OK, so you've avoided the problem by not using an Exchange Mail server? Or by specifically using an Apple mail server? Are people using gmail, etc, affected?

And you've suggested that I request here that Jive be modified so it works with Exchange again. How do I do that? Normally one is directed to use a feedback form to report problems - is Jive an exception to that?

I don't have an Exchange email account. I do understand some people with Yahoo and another mail provider are experiencing the same thing.

Jive is not an Apple product so there is not feedback form for it. Just put a post here saying you want an "upgrade" so you can have email notifications that aren't blank.

deggie wrote:

I don't have an Exchange email account. I do understand some people with Yahoo and another mail provider are experiencing the same thing.

Jive is not an Apple product so there is not feedback form for it. Just put a post here saying you want an "upgrade" so you can have email notifications that aren't blank.

OK, done - see Request that Apple Support Communities email notifications include the message content again - although I think starting yet another thread about the same problem isn't that useful. I linked back to this one.

I wasn't recommending a new thread, just a separate post here (this is a post).

OK. I hereby request that this problem be fixed.