Office upgrade to 14.5.0 as of May 12, 2015

Chideb2 wrote:

I didn't think a Time Machine restoration required an uninstall first. Am I wrong about this? Does it hurt anything by being in the trash for now? I haven't tried emptying the trash as yet. I just moved the program there. I now have Outlook restored, and that was the goal. I don't want to have any more difficulties as I have had enough already.

My preference is to only Restore, not uninstall unless I absolutely must. Must I?

That's up to you, after all, what would Microsoft know about Microsoft Office?

techidiot2 wrote:

After I do these steps, then reinstall an earlier version from my Time Machine backup, will I need to type in the MS Office product code? If so, is there a limit to how many times you can install the Office suite? I thought I heard you can install it only a limited number of times, and this is the 2nd computer I've used it on. Thanks.

The limit exists, you may have to contact MS to re-activate.

All I know is I did what you did: simply dragged the defective app to the trash, installed a pre-updated version, and now my Outlook works exactly as before now. I'm tempted to let things be. I'm not experiencing any "issues" as yet. If I knew the specific issues that could result from leaving the ".framework" files on my desktop, I'd be persuaded to uninstall, I guess.

"what would Microsoft know about Microsoft Office?"

This latest update fiasco makes me wonder that myself.

Thanks for your reply. I feel the same way. Outlook is working fine now. I, too, am tempted to let things be. And, I too am wondering . . .

If things act up after all this, I'll do the uninstall: worst case scenario.

I appreciate your help, everybody. Thanks.

techidiot2 wrote:

"what would Microsoft know about Microsoft Office?"

This latest update fiasco makes me wonder that myself.

All I know is that Microsofts recommended method works, every time. So I use it.

I agree. I called Microsoft as soon as the problem arose on Tuesday. They said they were working on it and would have a fix right away, within 24 hours. I'm still waiting. They also said they couldn't offer much support to Mac users in the meantime, which is why I'm here.

When Microsoft has the fix to this particular problem I'll apply it. And, as some have said earlier, if enough of us complain, perhaps they will pay attention. Thanks again for the link.

The fix is to correctly remove Office 2011 and then reinstall from disc or download. Then update to 14.5 (which works very well for me).

Here's another fix that I found, based on a post from Erik Schwiebert, a MS developer who works on Apple apps. This fix is for those who are savvy with editing .plist files (or don't mind learning / taking some risk).

The fix involves modifying Outlook's Info.plist and changing the 3 version references in there from 14.5 back to 14.4.9. To do this:

0) Close ALL MS Office apps

1) Find your Outlook app (should be in your Applications folder)

2) Right-click on it and select "Show Package Contents"

3) Find the Info.plist file and BACK IT UP

4) Use a text editor (such as Text Wrangler) and edit it. Search for 14.5 and replace with 14.4.9. There should be 3 occurrences of this. Save the file.

5) Start up Outlook.

This works for me...even after I shut-down and restart Outlook repeatedly. So far, I don't see any negative side effects. Been using this now for a few hours.

I kept getting Keychain prompts with so abandoned it. It's pretty dirty and I don't feel happy to push it out to 700 users. We're rolling back where possible.

Also Microsoft are blaming Apple: http://www.officeformachelp.com/2015/05/inbox-invisible-plagues-outlook-14-5-0-u sers-running-yosemite/

Outlook 14.50 running normally on Yosemite.

Now replicate the configurations those of that are having issues have and relaunch...

I have been using it normally, which includes relaunching.

Search works fine also:

The only difference is that I did the removal properly and did not restore any previous settings, I set it up as new and then upgraded to 14.50. Outlook (and the rest of Office) worked correctly.

This is nothing new for Office, same reports have occurred on every update since 14.0, same fix always works.

The problem occurs when you expand the Exchange mailbox sub folders then quit with them expanded. Your screenshots aren't showing this to be the case as the Inbox is collapsed. You're also using icloud, not Exchange/O365.

Do you have any "local folders" that you've created under "On My Computer"? If so, wouldn't those be deleted if you properly remove Office? Note that I interpreted your comment "I did the removal properly" to mean you completely un-installed Office (incl. Outlook) and therefore all local Outlook data was also deleted completely.