Office upgrade to 14.5.0 as of May 12, 2015

So this only happens with Microsoft Exchange accounts?

think simple wrote:

Do you have any "local folders" that you've created under "On My Computer"? If so, wouldn't those be deleted if you properly remove Office?

That is covered in the instructions, you don't have to lose them.

Note that I interpreted your comment "I did the removal properly" to mean you completely un-installed Office (incl. Outlook) and therefore all local Outlook data was also deleted completely.

I followed the manufacturers directions exactly, I assume that MS know more about their software than I do. I have not been disappointed using Microsofts method.

Thanks, David ,for the information. I had the same problem. With Time Machine I returned to 14.4.9 and the problem was away.

Greetings, Bart

The tssr fix seems to have worked for me - quick and easy!

With external Time Machine HD drive plugged in:

1. Open Applications

2. Highlight Microsoft Word for Mac 2011

3. File: Move to Trash

4. Open Time Machine

5. Highlight Applications

6. Find most recent backup pre-14.5 update

6. Highlight Microsoft Word for Mac 2011

7. Click "Restore" button

8. (takes about a minute)

9. Restart your Mac

10. Open Outlook - everything's back to normal (14.4.9)

I agree with you - this update needs to be avoided at all costs. I took the "nuke the update off the machine and rollback to the prior version using Time Machine" approach and everything has been just find since. Very disappointing user experience all up and I can't believe they didn't discover this bug during QA prior to issuing the update release.

I had the identical problem. After this upgrade my Outlook was not functioning. This is a major flaw in Office upgrade to 14.5.0. Do not install.

I first tried rebuilding the MS database to no avail. Then found this thread (thank you Apple Support Community!) was able to fix.

My fix:

• Deleted my "new" MS 2011 apps folder,
• Copied my last back up of the folder back to my hard drive,
• Ran Clean My Mac and Cocktail,
• Restarted,
• Launched Outlook, and everything was fine.

Lesson Learned: I just did what I always did and installed the update. No more. I will now wait and review post before accepting MS updates. This cost me several hours of frustration and work downtime.

(I keep telling myself to migrate away from Outlook to Mail. Maybe I will now…)

This worked!!! THANK YOU!!

You are absolutely right, I used CleanMyMac2 to completely uninstall microsoft office 2011 and all related files.

Then I used Time Machine, like you recommended, to restore version 14.4.9 to my applications folder.

Everything is back to normal and Outlook works again perfectly fine.

Thanks for the great tip.

pvmikev

Good idea migrating to Mail; does anyone know how easy this is, and keep calendar entries and contacts etc.

I tried the simple fix of closing all the trees down and it finally let me open a second main window but has no functionality. I really don't want to have to do all these things that everyone is doing. Please tell me the Microsoft is going to fix this stupid problem.

DJC1414 wrote:

Good idea migrating to Mail; does anyone know how easy this is, and keep calendar entries and contacts etc.

Mail only does email, no contacts no calendars (they are in Contacts and Calendars) and unfortunately Outlook has no useful export functions. So no, it's not particularly easy.

If you have no local mail folders and a synchronous email system (IMAP, Exchange but not POP) then Mail will synchronize online to the account.

Contacts can be exported as a .txt file, converted to a card file and imported to Contacts. There is no calendar export available from Outlook in a useable format.

Add me to the list of people that fixed the problems by downgrading. Following the suggestions mentioned here, this is what I did:

1. Copied my broken, updated Microsoft Office 2011 folder into a "Backup" folder on thumb drive. Trash the original folder.
2. Copied the entire un-updated Microsoft Office 2011 folder (v14.4.9 Outlook) FROM A CO-WORKER's MAC to a thumb drive and copied to my Mac. I don't use Time Machine, so this was my best alternative.
3. Open Terminal.
4. Type defaults delete com.microsoft.Outlook (to delete the old preferences).
5. killall cfprefsd (to kill the cached prefs).
6. Launch Outlook.

So far, it's working perfectly. I'm able to open nested folders, change settings, shrink the window. And the Main Window stays up after quit and re-open. WOOT!

Thanks, everyone.

This totally worked for me, and I am NOT a tech-savvy person. Thank you!!

And how does Microsoft get away with this sort of sloppy stuff!?!?

I had to try this twice, went back to yesterday, and that caused Word/Excel/Outlook to crash. Went back a couple of days and that version worked. Back on 14.4.9 and happy. This is why I switched to Mac;-)

Yes, a problem - (Microsoft Database Utility) - Deleted current Main Identity and rebuilt it last night - Everything working again.