Office upgrade to 14.5.0 as of May 12, 2015

If OS X cannot empty the trash because Office is in use it means you launched an Office app (most likely Outlook) before trying to trash it. Just logout and login again or restart your computer and you will be able to empty the Trash.

Contrary to what some are posting on this thread, in this particular case, you do not need to completely uninstall Office and reinstall. This Office update (14.5.0) only updated the apps in the Microsoft Office 2011 folder so, in this case, you can simply restore an older version of the Microsoft Office 2011 folder e.g. 14.4.9 from a backup e.g. Time Machine.

In this particular case the total uninstall of Office is not needed and is a huge waste of time. The Office 14.5.0 update only updates the apps in the Microsoft Office 2011 folder so only that folder needs to be restored from a backup. In addition you keep pointing to the Microsoft article for removing Office - that in itself is incomplete. If you really need to remove Office 2011 completely (for a different reason that solving this problem) I recommend my own article here: http://macstrategy.com/article.php?22

Microsoft (support) has a set procedure which is 1. rebuild the database and then if that does not work 2. uninstall office and reinstall. In this particular case neither is needed - you just need to repeatedly kill the preferences as outlined elsewhere in this thread or restore an earlier version e.g. 14.4.9 of the Microsoft Office 2011 apps folder. Email, user data and preferences are all stored in a completely different location to the Microsoft Office 2011 apps folder, so IN THIS CASE it is a safe procedure to simply restore the folder from a backup.

thanks for this work around, but i had to close my Outlook, and each time it is opened anew, you have to do the same thing. be careful, as it restored some email from as far back as 2008 to the Inbox. another example of how MS doesn't really care about the Apple world.

Thank you this worked for me!

Thanks again, tssr. This is exactly what I did (although I did delete the Main Identity the update created, as I mentioned earlier) and it's still working just fine.

I also experienced the same problem yesterday... Performed every test I could, rebuilt database, etc... No luck... After three hours, I gave up and just went to time machine and restored earlier version. Kindly let me be one of the first to thank Microsoft for taking up the better part of my business day to deal with this.

Francis

I contacted Microsoft and got no help. I was told its a unique problem to me and they asked for tech support money - $99 for one time $149 for year.

Following the cure posted by mkubilius, the problem was solved for one session, however - before quitting Outlook I made sure that all subfolders are not expanded - so no subfolder shows. Next time I opened, it worked and I can expand the subfolders until I'm ready to quit again.

has anyone experienced problems with calendars?? I made the unfortunate mistake of upgrading before I read all this... I have the same problem as everyone else and the terminal solution and closing folders tricks have worked but I noticed I went to look at my calendar earlier I see every single calendar I have all at once. When I unclick calendars they go away -but if I try to click on one... they are start coming back on their own... very strange...

Any word on when the patch will be released?

Lisa

Recently had a few users update to the 14.5.0

These were my troubleshooting steps

• - I first rebuilt the profile with no success of Outlook Launching
• - Updated Office to 14.5.0 and this caused it to launch with no windows showing
• - I deleted the com.microsoft.outlook files in “Preferences” folder and this enabled us to launch Outlook until a restart and then went right back to not working
• - After a restart, I launched Outlook and Force Quit “Microsoft Database Daemon” from Activity monitor. Went back to Outlook and it would open up the windows but no profile. Then I launched “Microsoft Database Daemon” and the Main Identity would show up and we are able to see the messages. This resolution only worked until the second restart
• - I then removed Outlook and Microsoft Database Daemon from “Login Items” but still no success, but kept this setting
• - Finally we opened Terminal and ran two commands (delete com.microsoft.Outlook) to delete the old preferences and (killall cfprefsd) to kill the cached preferences. Launched Outlook and pressed “Continue” and got us into Outlook with user’s mail and On my Computer. We restarted the machine four times and successfully been able to launch Outlook

This was done about a week ago on a user's machine. The problem has now came back. No windows will show up and Outlook shows running. I performed the commands in Terminal again and voila, it worked. Restarted the machine multiple times.

So I'm wondering if it's caching over a period of time, that these commands must be a ran again...

But thanks for the fix and hopefully MS comes out with something soon.

***UPDATE

Still working with this machine and the fix worked for about 4 restarts. On the 5th one, the problem is returning. Before restarting, I expanded the "On My Computer" folder and restarted and attempted to launch Outlook. Have any of you guys had success with this way and it actually sticking?

Another way to fix it (if you are dealing with Office 2011 upgrade 14.5.0) is to edit the text within the version.plist file to revert back to a previous version. I replaced (typed over) 14.5.0 with the version in the photo 14.4.9. Then I relaunched Outlook and it worked. It had to rebuild the directory from existing data, but I don't see that anything was lost.

If you don't have Time Machine set up, there is an alternative - please see my post.

Try editing the version.plist (see photos). I typed over 14.5.0 and entered 14.4.9. I checked with shutting down and restarts and all is still fine.

Try editing the version.plist.

Thank goodness for this advice. I was completely frozen out of my emails. So appreciate all this great info!