Office upgrade to 14.5.0 as of May 12, 2015

I have updated Office 2011 and the Preview 2016 on a few different machines in my office. Only had some issues with Office 2011 on an older iMac, but still running Yosemite 10.10.3.

I get crash reports from the OS saying there were some version incompatibilities within Office related resources that the program wants to access. And if I "Get Info" on the apps on the failed computer, they still say 14.4.9 as the version number, even though they also have an updated modification date. I even copied a working 14.5 version from another computer and it will not launch either, but with completely different compatibility errors.

I get the feeling the installer has failed on certain computers and not updated/patched all the files it was supposed to.

I have also noticed that on my working machine the Apps look to have an updated name, and all no longer say 2011 on each individual app. However the computer that does not work, still says 2011 on each application.

Anyone seen similar results?

I'm about to attempt this cache reset, however if the App itself was not updated correctly, I'm not sure this is a great fix.

Nope, since the applications were not properly updated to begin with, resetting cache and preference files did nothing. All programs were effected, not just Outlook.

Ended up reinstalling Office from scratch, updated to 14.1 SP1, then updated to 14.4.9 all from downloaded updates from MS website (thank god those are there).

Everything is working fine again, preferences are basically all the same, and the main Identity loaded without any issues on the first launch of Outlook. However I did back it up just in case.

Good luck people. 🙂

I did the terminal remedy as described and the window returned, however, new problem, all my native folders "On My Computer" are m.i.a.......any ideas?

I've been helping my dad with this issue which is not good for his health. 😢

Anyway, to summarize again,

1 - shut down outlook completely, and ensure the database daemon is not running as seen in the Activity Monitor.

2 - if the database daemon is running, then kill it with the activity monitor.

3 - run the terminal app and type the two commands, pressing the return key after each is typed:

defaults delete com.microsoft.Outlook (to delete the old preferences).

killall cfprefsd (to kill the cached prefs)

4. Launch Outlook

5. Never close the main window, only minimize it if you have to.

6. IF the main window is closed by accident then repeat from step one.

My dad had the issue of not having native folders show too, of which the above process addresses.

I suppose a reboot works as well, the database daemon only starts and stays started after the first time outlook is launched.

This has been working so far for the last week and a bit for my dad.

Let me know if any of this is not required for those of you who are experiencing this problem directly.

Please bug Microsoft lots about this!

Cheers

Microsoft has released 14.5.1 update

This update fixes an issue that causes the main window not to open in Outlook for Mac 2011.

https://support.microsoft.com/en-us/kb/3048688

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Yep, it fixed the problem. One week later and Microsoft addressed their critical production issue. Good job!

Well... the Terminal solution worked... reopened Outlook and mail was there again (had to resent).

HOWEVER, I opened Outlook the 2nd time... and it's all gone again.

Plus, some of the menus (i.e. View) no longer show any choices.

I did not reboot after doing the fix.... don't know if that's required to fully cleanse everything.

> informed by technician this issue is now a known Office for Mac 14.5.0 problem and a fix /patch update should only be a few days away.

Hopefully this happens soon.

This problem exists under Yosemite... however I have an Lion Mac Pro and Outlook 14.5 runs fine on it post the update. The only difference is that the Lion mac only has 1 exchange account defined... and the Yosemite Mac has 3 exchange accounts defined.

Tony

fausttiger, please see prall's response just above yours, there appears to be a fix available now directly from Microsoft!!!

https://support.microsoft.com/en-us/kb/3048688

Thank you for the info, but methinks I will wait until I hear some good news about this update. From what I hear Microsoft has screwed up big time before.

Spot On! Native folders popped up....which compels me to make a nice backup while i can.....

The "terminal hack" as someone called it worked for me, but only on one-off basis. After closing Outlook, had to repeat the process upon reopening. It's quite a hassle - I now remember the command by heart! - but it doesn't do major damage, in the sense that all the emails are there, i just skip the initial setup window, and simply have to readjust my viewing preferences on startup... I guess I will just keep my computer on all the time, but when it has to restart, I have to input the Terminal commands again...

Grrr... Microsoft ... go figure! This is just another way to force everybody into the next upgrade...

Phew!!! This did the trick for now. Will be a little more circumspect with MS updates from now on.

Thank God for Time Machine Back-Ups!

I just applied the 14.5.1 update released today with no issues (https://support.microsoft.com/en-us/kb/3048688 )

I had to manually download it, it was not available yet in the check for updates feature of Office 2011 from the help menu.

The main window appears now as normal with this brand new update - 14.5.1.

I don't see any more issues, and do not need to run any of the terminal commands now for the main window to appear. It's as stable seeming as it was in version 14.4.9.

For what it's worth, I'd recommend applying the 14.5.1 update.

Yes!!! Use Time Machine to restore the whole Microsoft Office 2011 directory tree from 20-Apr-15. Back to v14.4.9 and now Outlook opens fine, with no emails lost. Thanks heaps TSSR.

Thanks for sharing the info, it is working for me now.