Office upgrade to 14.5.0 as of May 12, 2015

Hello every one,

Yesterday I forgot to un-expand my folders before closing Outlook and today, I have got same problem. Fortunately MS posted the fix. I run the https://support.microsoft.com/en-us/kb/3048688 14.5.1 and everything is working fine so far. Thanks everyone for support on this (stupid) issue. bye!

Wow you just saved me hours of fighting this problem and big bucks. Thanks! I tried MS live Chat and they wanted to charge me $149 to fix their problem. I just went back to the last backup on TM and told it to replace Office. A few min later all was right with the world again. This is a simple easy and safe solution.

TSSR is my hero today!

Just installed update/fix and everything looks good so far!

Thanks everyone!

I have installed the update/fix but I have lost all my archived folders. Only recent Inbox and sent items are available. All archived emails not available. Contacts and Calendar still there. Any thoughts about how to get old archives back?
Many thanks

David

I have the same problem, I lost hundreds of archived emails. HELP!

Thanks,

Janell

Hi everyone! I'm an IT guy in a mixed house, where about half our users use Macs. Naturally, some of them have installed Office 14.5.0 and are running Yosemite 10.10.3, so some are having this issue, including myself.

I'd discovered on my own that trashing prefs and clearing the prefs cache works around the issue (but does not resolve), but I'm grateful to those who posted the Terminal commands because it got me thinking: Is there a single terminal command that could do what needs to be don to work around the issue, without the need to lose a bunch of prefs?

After some trial and error, I discovered that yes, there is.

defaults write com.microsoft.Outlook "NSOutlineView Items MailNavigationPane" -array "Unified Inbox"

That doesn't seem to even require a prefs cache purge. Basically, it removes the pref set by Outlook when you expand a folder on the sidebar, and returns it to the state where everything's closed. Now, I don't know what "Unified Inbox" refers to here, but I think it is related to the preference for "Group similar items together." I think it may only have meaning in that context.

Please try this and let me know if it works for you.

Don’t know if you ran across this but the latest update for Office 11 for MAC has an issue that make the Outlook window invisible. Kind of hard to use. There are a few patches out there to fix this but I opted to use time machine and just roll back to the time before the update and that fixed my immediate problem.

now there is a new update:

https://www.microsoft.com/en-us/download/details.aspx?id=47307

follow this link to MS solution discussion

http://www.officeformachelp.com/2015/05/inbox-invisible-plagues-outlook-14-5-0-u sers-running-yosemite/

Ummmm, i just backed up my database and reinstalled the software from disc. Works great. I will just do all the updates up until the last one. Not sure why everyone is dancing to figure it out. I was obvious it isn't a database issue, but with the software. BTW, you have to go to your applications folder and put your Office folder in the trash and restart. That will terminate SyncService. You can't update or reinstall unless SyncServices is not running and i couldn't force quit it the activity monitor. Here is the last update before this current destructive one: https://www.microsoft.com/en-us/download/confirmation.aspx?id=46571

thanks monkeyangst1 - your terminal solution seems to have done the trick for me. Given incoming reports of people losing their data with the latest update, I will stick with your solution for now and wait for Microsoft/Apple to find a better solution.

Thanks!

Turns out they have! When I checked a few hours ago, the 14.5.1 update was not yet available via AutoUpdate, but it is available as a manual download!

https://www.microsoft.com/en-us/download/details.aspx?id=47307

UPDATE: Nope, still not available via AutoUpdate as of 3:30pm CDT.

The 14.5.1 patch worked fine for me. I was scared, it took about 5mins and was stuck at 'almost done' for the last 4mins, but all works fine now, i was only down 16 hours, thanks to all who posted link to 14.5.1.

Worked beautifully for me. Thank you very much.

I did it with the terminal, but it is a disgrace that these things keep happening all the time.

Every time I reboot Outook starts rebuilding and for the next hour I'm unable to e-mail. This has been going on for years now. Nobody knows how it comes, but I have it on both my Macbook Pro as on my MacPro. I had it on two previous Macbooks too.

This "update" was just the finest in a number of very poor programming efforts. Do they actually test what they concoct?

Using Outlook to synchronise on a Mac is asking for problems.

I just wanted to air this, since there is no decent alternative

_jacob, your solution works and is much cleaner as it preserves other settings from purging.

Thanks,

Just installed Microsoft patch https://support.microsoft.com/en-us/kb/3048688 to 14.5.1 on MBP running 10.10.4. It solve all the problems with Outlook.

My main window shows up;

Defined new default view;

Closed it and opened without any issue;

No mail lost in the process.