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Level 1

32 points

Touch screen not responding to touch

I have an Apple Watch sport, paired with my iPhone 6. A few minutes ago I raised my arm to check the time, and the watch didn't respond. The screen remained black. I pushed the digital crown and the "enter passcode" screen appeared, but the watch face would not respond to my touch.

When I clicked and held the contacts switch below the digital crown I got the "power off" screen, but the watch didn't respond to my touch. I removed the watch, cleaned the back of the watch and my arm, put the watch on and held both the crown and switch to reboot the watch. The Apple logo appeared, and the watch rebooted.

The time showed, then the passcode screen, but again the watch was unresponsive to my touch. It had all worked just a few minutes ago. I hadn't dropped the watch or hit it; I had just raised my arm to see the time.

I rebooted my iPhone, saw that my watch was still paired, then rebooted the watch. I've rebooted the watch about 7 times now, and still the watch face is unresponsive to my touch. The watch was fully charged last night and lasts all day. I took off the watch, recharged it for a few minutes, put on the watch, rebooted, but still it's unresponsive to my touch.

Now, when I raise my arm nothing happens; the screen remains black. When I press the digital crown, the time shows with a little "lock" icon, but the watch is unresponsive to my downward swipe. In a few seconds the passcode view shows, but I'm unable to enter the passcode. Force touch doesn't change anything.

The watch still shows as paired with my iPhone, but the watch screen is simply unresponsive.

Please help!

Dan

Apple Watch

Posted on May 13, 2015 6:35 PM

Best reply

Scout03

Level 1

4 points

Posted on Jun 25, 2015 5:02 PM

Just had my Apple Watch Sport go unresponsive on the screen, was still working and the screen would come up, but just unresponsive to touch. A hard reset (both buttons held down for 10 seconds) seems to have cured it. Rob

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22 replies

Hammermc

Level 1

0 points

Sep 3, 2015 5:17 PM in response to dbarnett99

Mine slowed down quite a bit on responsiveness after several months of use (w/o power cycling). After HARD powercycle as post above, the issue is resolve. for now, I have a feeling this will start to slow down again as time passes and another reboot should be needed.

Looking forward to v2.0 and hoping this we be fixed.

antonian

Level 1

0 points

Sep 29, 2015 7:35 AM in response to dbarnett99

Had the same problem, did the hard reset and that worked. For now at least. So before you start calling Apple, if you haven't tried it yet, do the hard reset. It went right back to working normally in my case.

Dec 2, 2015 3:14 AM in response to dbarnett99

I didn't know how to do a hard reset, so this helped me a lot! So far is working well now.

Mar 11, 2016 9:01 AM in response to dbarnett99

I have had my watch for 5 days when this started happening to me. The hard reset did not help. I read elsewhere to unpair from you iPhone and then turn it off. Turn back on and pair again. I tried that and when you turn it back on, the first screen asks for your language but I cannot select a language so that did not help. So now it is completely worthless. Going to Apple.

Mar 11, 2016 9:42 AM in response to Dan Bryant1

While talking with Apple, I tried putting the watch on the charger and then doing a hard reset. Lo and behold, it started working again! The Apple tech suggested that I might want to send it in anyway. I'll wait and see how it goes over the next few days.

Mar 16, 2016 3:42 PM in response to Dan Bryant1

Watch stopped working again so I sent it back to Apple. They sent me a new one within 48 hours. Impressive!

Jun 24, 2017 10:05 AM in response to dbarnett99

My watch did this too. It turned out to be one of the apps had frozen the watch. I removed the troublesome apps, turned the watch on and off, then all was well.

Touch screen not responding to touch