stafree
Level 1 (5 points)

Q: Why aren't my photos and videos loading on my iphone?

Most of the picture and videos on my iphone 6 aren't loading when I click on them. The videos will not play and the pictures are blurry and have a small circle in the bottom left hand corner.

iPhone 6, iOS 8.3

Posted on May 14, 2015 8:21 AM

by léonie,Apple recommended
léonie léonie
Level 10 (105,183 points)
iLife
A:
You can change this setting by entering Settings > Photos and Camera and choose 'Download and Keep Originals' rather than 'Optimize iPhone Storage'.

That is a good advice, but will only work, if the Photos library is small enough and all originals can be stored on the iPhone.

Posted on Jun 29, 2015 3:12 AM

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stafree

Q: Why aren't my photos and videos loading on my iphone?

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  • Helpful answers

  • by roubaa,

    roubaa roubaa Jun 29, 2015 2:25 AM in response to stafree
    Level 1 (0 points)
    Jun 29, 2015 2:25 AM in response to stafree

    I had the same problem and went searching. Can't remember exactly where I found the information that I did, but it's actually a storage optimizing setting which requires WiFi or cellular data to load full resolution photos and videos. You can change this setting by entering Settings > Photos and Camera and choose 'Download and Keep Originals' rather than 'Optimize iPhone Storage'.

  • by reckonankit,

    reckonankit reckonankit Jun 29, 2015 3:03 AM in response to stafree
    Level 2 (175 points)
    Jun 29, 2015 3:03 AM in response to stafree

    Probably you sync your photos and videos on iCloud storage or My Photo Stream and now you see preview direct from iCloud. So viewing pictures from iCloud needs high speed internet. Check your internet connection that which plan do you have or try to see your pictures from local storage.

    Try to view pictures from the photos library

  • by léonie,Apple recommended

    léonie léonie Jun 29, 2015 3:12 AM in response to roubaa
    Level 10 (105,183 points)
    iLife
    Jun 29, 2015 3:12 AM in response to roubaa
    You can change this setting by entering Settings > Photos and Camera and choose 'Download and Keep Originals' rather than 'Optimize iPhone Storage'.

    That is a good advice, but will only work, if the Photos library is small enough and all originals can be stored on the iPhone.

  • by Freddiehollywood,Apple recommended

    Freddiehollywood Freddiehollywood Feb 26, 2016 11:04 AM in response to léonie
    Level 1 (7 points)
    Feb 26, 2016 11:04 AM in response to léonie

    yes - that is what fixed my problem also.

    Here is what fix my videos from not playing or they play but after the buffering circle delays them.

    Change your Photos & Camera settings from Optimize iPhone Storage to Download and Keep Originals.

    Then call up your video and edit them ... this then restores them fully from the iCloud to full resolution.

     

    My problem was solved as there were videos and pictures stored at a lower resolution and the buffer circle would restore the Photos but not the videos until they were edited.

  • by aurlie97,

    aurlie97 aurlie97 Mar 12, 2016 10:17 AM in response to roubaa
    Level 1 (0 points)
    Mar 12, 2016 10:17 AM in response to roubaa

    Still isn't working for me...

  • by meeeggghhhaaa,

    meeeggghhhaaa meeeggghhhaaa Aug 25, 2016 1:48 AM in response to aurlie97
    Level 1 (4 points)
    Aug 25, 2016 1:48 AM in response to aurlie97

    Let the loader loads the video for few few seconds to a minute. Video will start automatically after loading. Try like this.