Photos and videos not loading on iPhone

Most of the picture and videos on my iphone 6 aren't loading when I click on them. The videos will not play and the pictures are blurry and have a small circle in the bottom left hand corner.

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iPhone 6, iOS 8.3

Posted on May 14, 2015 8:21 AM

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Posted on Jun 29, 2015 2:25 AM

I had the same problem and went searching. Can't remember exactly where I found the information that I did, but it's actually a storage optimizing setting which requires WiFi or cellular data to load full resolution photos and videos. You can change this setting by entering Settings > Photos and Camera and choose 'Download and Keep Originals' rather than 'Optimize iPhone Storage'.

25 replies

Apr 3, 2018 8:37 AM in response to Shah129

If your iPhone does not have enough storage to download the photos and videos from iCloud to the iPhone, you have to save then from iCloud to a computer and save them there. Then delete as many photos and videos from the iPhone as possible and keep only your favorites, so you can disable the optimize storage and download the items from iCloud in full resolution, that you want to keep.

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Photos and videos not loading on iPhone

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