turn off iphone backup encryption
Unable to turn off iPhone encryption Check-box below radio button is greyed out in iTunes Summary page.
Any suggestions?
Thank you.
iPhone 5s, iOS 8.3
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I am also having this problem. I have upgraded to a new iPhone and want to transfer my data from my old phone via iTunes, but I cannot turn off "encrypt iPhone backup" for the old phone in iTunes because it is greyed out.
Therefore, while I can make the backup TO iTunes just fine, I can't restore the backup FROM iTunes to the new phone because it wants an encryption password, which was apparently pre-set since time began, as I have tried every ancient password of mine I can think of.
I went to Settings> General> Profile as instructed in this thread, and found mine has the name of my service provider (Consumer Cellular) but how do I delete this profile? I called Consumer Cellular, but they had no idea.
Ultimately, I need to know can I get my data switched over to my new phone. Thanks!
About encrypted backups in iTunes - Apple Support - http://support.apple.com/en-us/HT203790
I did review that document already. Unfortunately - can't turn off encryption. Box not active as shown in pic attached in original post.
Do you have an Exchange profile on your iPhone ?
Settings > General > Profile.
If so, you will need to remove the profile to uncheck the encryption.
Thanks much. that was the issue. Corporate Big Brother.
turn off iphone backup encryption