mac pro late 2013 freezes with spinning wheel

I've been having freezing issues. I went into Photoshop and deselected 'Use Graphics Processor to Accelerate Computation' in Preferences/Performance, and then in Illustrator I deselected 'GPU Performance' in Preferences/GPU Performance. I couldn't find anything in inDesign preferences to do with GPU. Anyway, has been 2 days now with zero freezes. I'm not technical at all, so not sure how much i'm reducing the performance of my mac, but i'd rather have it not freezing. I read somewhere about the GPU stuff not working well, and since disabling it all seems ok. Let me know if it makes a difference with any of you guys?

HI Slokkie,

currently I'm in trouble like you with this nightmare..

now my MP is at Apple service, but they tell me unfortunately they can't reproduce the issue.

How much do you paied for changing GPU unit out of warranty?

I'm yet in apple care period, but I'm thinking about to change GPU anyway.

Max

I've been having a similar problem and been through similar trials to fix on my pro with D300 cards.

finally for me the solution seems to be a complete un-install of Adobe Flash player. Not updating the player, but downloading the un-install app from Adobe and doing a complete uninstall of Flash player from my Pro.

It has so far completely fixed the freezing for me.

I'm sure this problem is multifactorial and Flash player is not the solution for most, but after months of dealing with this, this fixed it for me,

Re: Mac Pro (late 2013) Graphic Issues

Hello, in my case, there is no correlation between Adobe FP and freezes.

Just an update to my situation. After replacing the 2 D300 Cards, Mac freezes again last evening.

Now It's clean with a new installation of 10.11.4, but it doesn't work.

I've sent the LOG to the Apple Service.

Max

Do you have already installed 10.11.5?

Max

Hi all

I had to take my machine back for a second repair on May 17th after several new crashes although both GPU’s were replaced aprox. 1 month ago. It has been tested and stressed now for over 10 days by Apple geniuses (at least so they say) and the GPU freezing error, guess what, couldn’t be reproduced, so no solution for a non existing problem. My first year guarantee ended yesterday. I was told that they will be always there for any support and that I should start to open threads on on Adobe as my last reported freezing happened using Illustrator. I will pick up my defect machine tomorrow, but I hope I can get a document that certifies the machine has now two brand new GPU’s and also any kind of document that certifies the machine has passed severe Apple controls, as this is exactly what i was told on the phone. Do you guys think this is possible or would you rather purchase Apple care straight away to keep on having support? Do we have to live with this? Isn’t there any chance to prove our machines are faulty? I did not buy this machine to send it to Apple every month because of new crashes just to get the same answer “We couldn’t reproduce the problem”. I managed to record my screen and copied the log file which shows GPU problem on the same time of screen recording, but this seems not to be enough for Apple to recognize there is a serious problem with this machine. Would you all agree to start a class action if necessary?

Regards

Alberto

HI Alberto,

i confirm that also in my case, after replacement of both GPU, the pro persist again.

For my experience you can try to ask an exception about Apple Care subscription, if the thins is over form only some day.

Now I have to send MP to assistance again.

PS. About the other thing if you want contact me directly Are you an Italian customer?

if you want it's enough that you search my name ok FB

Max

Hi Max

Thank you for you advice. I'm a Spanish customer. Should i use maxcarella on FB?

Regards

Alberto

I also inform you that the freezes are increased after I have updated to 10.11.5, and rememberer that freezes are not depending of Apps (like Adobe or others) but it can be done by simply browsing safari or opening iTunes.

ps : yes this is my name on FB

Hi Mauro, Did you resolved your problem?

I've take my MP to the Genius Bar 3 times in this last mount, and they change me the two GPU, the I/O Board, the Logic Board, and the processor.

Incredibly the problem is PRESENT AGAIN.

Have you got any update?

I hope you will be lucky more than me, because also in my case Apple replaced CPU riser card (and GPU, i/o card, logic board) but the problem is still here.

Please let me know.

Max