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mac pro late 2013 freezes with spinning wheel

i bought a mac pro (late 2013) 50 days ago, os is yosemite 10.10.3. I often get the spinning wheel of death and the mac freezes, i.e. it doesn't react to mouse click or keyboard. it happens on average 1 time a day. When it happens i have to restart the machine by pressing the computer's power button.

I have already contacted apple support by phone, i have made many reset operations under their control, but nothing changed.


After the restart, when i examine the console log the last message before the reboot is often the following one


windowserver: surface testing disallowed updates for 10 sequential attempts


By searching this message on google i found that the problem might be related with the energy saving settings, i.e. it happens when the mac wakes from sleep. So i changed those settings to prevent the mac going on stop state, and today the problem did not happen, but i'm not sure what wil happen tomorrow ... so i'm looking for information/advice about this kind of problem.

Mac Pro (Late 2013), OS X Yosemite (10.10.3)

Posted on May 16, 2015 12:19 PM

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213 replies

Dec 10, 2015 6:01 PM in response to maxcarella

I assume thats 0*0. not the letter x?

I gonna try it. If this works then there really is a very deep problem brewing within apple. If 1 line of setting can stop random crashes and which was detected long ago, this will not inspire confidence for apple's pitch on quality and ease of use. I gonna start ranting again because I lost so much productivity time and had so much grief for the 1st macpro I bought with hard earned money

Dec 13, 2015 3:32 AM in response to maxcarella

i have switched to mac os to apply the workaround, and i have applied it. Then i rebooted in windows 10 because i still need to work with windows for some time. i rebooted windows 3-4 times and i had just an event of auto-reboot. This seems to indicate things are going better, but the problem is not completely gone. I have heard the nvram is common between windows and mac os so the workaround could also work with windows but things are the way I said above. I disabled amd crossfireX under windows, let me see what happens, then in the next days or weeks i may be able to switch to mac os. Meanwhile i hope to have feedback from other users.

Dec 13, 2015 10:14 AM in response to maxcarella

I've had the nvram setting applied for most of the weekend and I'm still seeing the freezing/lockups. I can still bring it back to life by removing the thunderbolt cable and connecting it to a different port but this is totally unacceptable. I guess I'll be dragging my Mac Pro and 27" Thunderbolt display downtown to an Apple store that's packed with holiday shoppers just so some 'genius' can tell me they can't reproduce the problem again. Sigh.


At this point I'm thinking it might just be easier to sell this computer and buy something that doesn't have this problem.

Dec 14, 2015 9:37 AM in response to maxcarella

The suggested fix did not work for my Mac Pro (late 2013) with a single 4K monitor connected via display port and using Mac OS 10.11.2. My current issue is that if I set the Energy Saver control panel to turn the display off after say 5 minutes and after my monitor goes into a power saving mode, I cannot get monitor to reactivate. Disconnecting the Display port connection and reconnecting does not make a difference. I think my Mac Pro is probably still alive, but the monitor will not reactivate, so I've been manually powering down and rebooting. My current "fix" is to disable the option to turn off monitor ("Never" setting), then manually turn off power to my monitor whenever I want to blank it out. Turning on the monitor power later will restore monitor display. I also do not allow Mac to go to sleep.


Just to give some history with my Mac Pro, when trying to install Mac OS 10.11.1 I had major lockup problems while the display was active. My screen would slowly start showing some jerkiness, then eventually lock up with spinning ball. Manual power down and reboot sometimes brought back my system, but sometimes would lock up during startup, so I decided to revert back to a Mac OS 10.10.5 and wait for the next update (10.11.2). When Mac OS 10.11.2 came out recently, I did the update and the original lockup problems did not reoccur, except for the problem I identified in first paragraph.


I had no problems at all with my 4K system using Mac 10.10.5. I was also able to update to 10.11.0 with no problems. All my problems started with Mac OS 10.11.1 update. Prior to getting my 4K monitor, I was using the Apple 30' Cinema display with an adaptor to Thunderbolt connection. I had no problems with that either on my Mac Pro using Mac OS 10.10.5.


Hopefully the suggested fix will help others, but it did not help me.


Paul

mac pro late 2013 freezes with spinning wheel

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