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mac pro late 2013 freezes with spinning wheel

i bought a mac pro (late 2013) 50 days ago, os is yosemite 10.10.3. I often get the spinning wheel of death and the mac freezes, i.e. it doesn't react to mouse click or keyboard. it happens on average 1 time a day. When it happens i have to restart the machine by pressing the computer's power button.

I have already contacted apple support by phone, i have made many reset operations under their control, but nothing changed.


After the restart, when i examine the console log the last message before the reboot is often the following one


windowserver: surface testing disallowed updates for 10 sequential attempts


By searching this message on google i found that the problem might be related with the energy saving settings, i.e. it happens when the mac wakes from sleep. So i changed those settings to prevent the mac going on stop state, and today the problem did not happen, but i'm not sure what wil happen tomorrow ... so i'm looking for information/advice about this kind of problem.

Mac Pro (Late 2013), OS X Yosemite (10.10.3)

Posted on May 16, 2015 12:19 PM

Reply
213 replies

Dec 15, 2015 6:11 AM in response to maxcarella

Hi maxcarella


I have tested the setting sudo nvram boot-args="dart=0x0" on 1 of my problematic MacPro's and the result with the screensaver test is the same. A freeze within 48 hours.

Anybody knows how to see if the settings are really set? (edit: nvram -p in the terminal shows this)

result: it was not set after 1 try, I will start testing again

Dec 16, 2015 6:50 AM in response to Slokkie

Hi All,


Today 1 of my Mac Pro's returned from Apple repair. During the first repair the MLB was replaced without any result.

This second try Apple replaced the I/O Wall and Inlet, and replaced 1 of the 2 D300 videocards with an upgrade to D700.

So my machine has now 1x D300 and 1x D700 installed. I will do my testing and keep you all updated.

Dec 17, 2015 2:03 PM in response to ronaldmcdonalds

I can also confirm that the lock-ups are continuing after adjusting the nvram setting.


Like many others in the thread when the freeze occurs music still plays in the background. When I unplug the thunderbolt display and plug it back in, it becomes responsive again but very sluggish.


To be honest, I'm really tempted to sell the computer but feel unethical about knowing the next user will experience the same problem.


I've also had good luck in reproducing the problem by turning on a Youtube video in full screen mode and set up mirroring to my Apple TV – it seems to consistently freeze up within an hour.


2013 Mac Pro, 6 Core, D300 GPU, Dual 27" Thunderbolt displays.

Dec 18, 2015 4:46 AM in response to kotho

@kotho


Did you check if the code was really activated? I also did try to set the code once and tested without result.

But when I checked the code wasn't activated. After I activated and tested the code again it seems to have worked.

I now have the screensaver test running for 3 days without a crash (normally it took max. 2 days)

I am adding this machine to my production Mac Pro's again and see what happens.


Dec 23, 2015 2:03 PM in response to maxcarella

i also tried the workaround you suggest. I tried it also with mac os, el capitan 10.11.2 and it did not work. I started the test on monday evening and this evening i had the freezing. I was reading a document on google docs and the freezing came. By the way google docs has often triggered freezings in the past, with mac os. I had started the mac 6 minutes before. In this case the behavior is similar to the one i have with windows, where i may have driver crashes just after boot. But from an overall point of view the behavior with windows is better and often almost/fairly acceptable. With windows i have this behavior

- boot

- possible problems (driver crashes or auto-reboot) during a period just after boot (the period can last few minutes or some hour, but in the latter case the problems consist in some driver crash that do not cause much harm, no reboot is forced or needed)

- then the system will stabilize and works ok for days and days until next boot


With mac os the behavior is much less predictable and much less manageable, or i am not able to predict and manage it. After a freezing i have to reboot the system, if i reboot it in normal mode from what i remember then i can have other freezings, so i have to reboot in safe mode and work like this for the rest of the day. Furthermore i know mac os less than windows and i find it more difficult to use than windows.

Dec 23, 2015 6:58 PM in response to Grant Bennet-Alder

my point exactly. No legit stores here. not yet at least.


I guess the only option now is to take to the repair person. And best case scenario is the repair person understands the problem and have experience with people coming in with the nmp. Worst case maybe after test and tedious explaining the repair person is unable to see a crash and says no repair after a couple hours.


If only apple can acknowledge their gpu are faulty and call out a mass gpu replacement programme.

mac pro late 2013 freezes with spinning wheel

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