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iPad air is bent, i have no idea how.....

my iPad Air is bent and I have absolutely no idea how. I can assure you that I have not caused any impact to my screen. When I went to my local Genius Bar they told me that the only way this was the only that could have caused it to bend. I have looked at other reports and from the pictures they all look the same as mine (with the bend in the exact same spot and Apple have replaced these ones), however Apple will not replace it and are telling me it was my fault. I just want to know if anyone knows what could have happened to it. My iPad is still under warrantee.


User uploaded fileThanks for your help.

iPad Air, iOS 8.3

Posted on May 20, 2015 11:43 AM

Reply
34 replies

May 20, 2015 12:47 PM in response to Kierahowes

You are the one who brought up the possibility of heat being the cause. How did it happen? You sat on it. Or your mother sat on it. Or the dog sat on it. Or someone else did, or you or someone else did something else that exerted enough force to bend it. That's how it happened. If you drive your car into a telephone pole, it will be deformed from the impact. Same principle. The car will not simply deform itself.

May 20, 2015 1:05 PM in response to Kierahowes

You are not looking for genuine help. You want someone to agree with your theory of what happened, you want somebody to validate your pre-determined idea of what happened. Whether you think nothing occurred to bend it, simple physical reality says you must be wrong.


BTW, overheated batteries usually split the device open at the seam between metal case and screen, or cause the back of the case to bulge out from level. They don't just warp the entire device in a nice shallow u-bend that clearly looks like excessive force applied to the middle or center of the device while it was sitting on a soft, giving surface like your bed or sofa.

May 20, 2015 1:09 PM in response to Kierahowes

Kierahowes wrote:


stop with the snarky comments please i am looking for genuine help, or other peoples personal experience not a bunch of people who have nothing better to do than sit on an apple support forum al day, attempting to pick a fight with a stranger.

Take it to Apple, nobody here can replace it.


If Apple will not replace this magically bent iPad you have reached the end of the replacement road.

May 20, 2015 1:10 PM in response to Michael Black

i know that i am not the only person this has happened too. honestly i have better things to be doing that sitting here replying to the same repetitive comments. i am using the forum as a resort to see other people experiences (which i know have happened because i have done my research) one of the employees at apple think i have a good chance of getting a reconditioned iPad as he has seen people with the same problems as the one that mine has receive a new one.

May 20, 2015 2:52 PM in response to Kierahowes

The only logical way I can think of why the iPad would bend like this would be because of a bloated battery. The way these devices are made, there is virtually zero air space within the device. The iPad Air and iPad Air 2 are prime examples of this. Batteries bloat when there's a fault within them. If there's nowhere for the bloated battery to expand to, it will push against whatever is in it's way and either bend it or split it apart. That's a fact and I've had two iPhone 4's batteries bloat, causing most of backglass to lift away from the metal frame surrounding the device. They looked like I had taken a screwdriver to them and tried to pry the back off. Both of the iPhones were replaced as being defective due to bloated batteries.


With the virtually zero air space within today's iPads, what would exactly happen if the battery were to bloat? I would assume the device would split apart...would it bend as yours did? It's possible.


Fact is that Apple didn't even open the device to check for any interior damage such as battery bloating and simply told you that you bent it somehow. I would believe Apple more if they would've opened the device and verified the condition of the battery and if there were any other logical reason why the device would bend.


Good luck trying to get some resolve.

iPad air is bent, i have no idea how.....

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