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Call History showing up on another iPhone

Hi,


Hopefully you can help.


I use my phone for business and we have noticed in the last few days that all of the calls I make and receive are appearing in my wife's iPhone recent call history?


I have hunted high and low in settings on both phones but with no joy.


It is only affecting calls i make, not the other way round? so i am not seeing calls my wife makes on her phone in my recent call history?


[Re-Titled by Moderator]


It is also not affecting text messages...

We are both using the same iCloud account but the inconsistencies above suggest its something more involved (or very simple!)


The slightly odd thing is that it only seems to do it when my phone is at home, i went out this afternoon and the calls made/received have not appeared on her history. so maybe its a wifi thing?...but...


I also phoned vodafone when i got home to see if they could help (they couldn't!) and that short dial number is also not appearing on her history?

iPhone 5s, iOS 8.3

Posted on May 22, 2015 10:46 AM

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Question marked as Best reply

Posted on Jan 3, 2017 8:15 PM

Yes me is two separate people with different names, numbers and emails. Why would I create a separate accounts when we have had iPhones for 5 years with no problems before? This thread is on page 126 on my phone, that has been mentioned ad nauseum. I want the phones to work like they have the last 5 years.

1,397 replies

Jan 9, 2017 12:13 PM in response to Csound1

I don't get your point.

Of course this is my problem. I would not have asked for help if it was not.


I'm just trying to make the thing work in respect with Apple rules (official Apple ID FAQ below), which seem totally logical to me and work perfectly for everything else than the Call list in latest iOS 10.2 (which seems to be the only iCloud shared data which has no way to be disabled).


So either this is a bug and I'll just hope and wait for it to be solved (hopefully soon enough) or Apple needs to update its documentation with that sort of "AppleUDID" you have in mind.


I would even like to set up Gary Paul's workaround (temporarily or not) as it does not compromise iCloud functionality, but it did not work on my phones.


"

When do I use my Apple ID?

Any time you set up a new device […]

How many Apple IDs do I need?

Just one. Use the same Apple ID everywhere you sign in to ensure that […] you can access your personal content from all your devices.

"

Jan 10, 2017 6:26 AM in response to garypaul

OK....not going to argue with the various mega posters looking for points that say to add individual IDs.

There are many reasons going to multiple IDs & relying on Family Sharing do not work......beyond just the hassle factor.
This "change" is clearly a bug.....not a feature......within Apple.....perhaps will be fixed.


So, how to "patch"...........two options.......have the IDs all different or do not use iCloud Drive.

I personally am still not clear on this solution since each phone I have has the contacts of all the other phones.

The phone IDs (My Info) for each already were different......my Wife, Myself, My Son, My Daughter....so is it the "My Info" or each contact for each phone on every phone ?........with four phones I am not sure how you handle four variants...perhaps names but not emails.


The other......since I have no need for iCloud Drive and have never enabled iCloud I was baffled why one of my four phones did not have this issue and the other three did. I finally saw that on the one phone it iCloud Drive showed as "inactive" and the other three while showing "Off" if I went into it iCloud Drive gave the message "Upgrade to iCloud Drive". I took a guess that my problem phones were not truly seeing iCloud Drive as "off".....so I enabled/upgraded on each phone....took one click and minute.....then immediately turn it off. I did this on all phones...plus, note I had some iPads also on this ID.

My point is it appears once you "enable/upgrade" to iCloud Drive it enables (sets to On) on all devices on that ID. So, as you turn them on/off you need to go back to each device and re-turn off. Once I did this no more issues.

Jan 23, 2017 12:16 PM in response to Csound1

Csound1 wrote:


Stop sharing your ID, they are individual not group.


I have 2 phones, each uniquely named. MY phones, not shared with other family members. I use each for a different purpose, and the call histories on each phone need to be separate. Work phone for work calls, personal phone for personal calls. Your answer suggests I'm not supposed to use the same iCloud account... for 2 phones that belong to a singular individual. That is a rather UNreasonable expectation.


Starting this past weekend, I've now been bitten by the same bug as the others. Recent Calls history on one phone is selectively populating onto the other phone. Not all calls, just randomly, and only in 1 direction. So if the phones are SUPPOSED to fully sync, they aren't. And if they are NOT supposed to sync, they are-- sort of. This is "broken" either way you look at it.


And they are both on the same Wi-Fi network all day long, because I telecommute nearly 100% of the week, except when I have to go in for meetings.

Jan 23, 2017 2:22 PM in response to thekochs

I'm not sure where you're getting the idea that this is a bug. A bug would indicate that the software/account is not behaving as it was intended to behave by Apple. Apple intends each person to have one Apple ID, and one iCloud account. It is clearly stated in multiple articles that you should not share your Apple ID, and that you should not have multiple Apple IDs used on individual devices. It is clearly stated that this can cause problems with the software and how it behaves.

The fact that Apple has stated in multiple articles that what you're trying to do is not recommended or supported means that you are wanting your Apple ID to behave in a way that is not it's intended use. That means that any issue you run into is *not* a bug, but in fact just a problem caused by attempting to use your Apple ID in an unsupported way.


This is the same as if you were to swap the SSD in a MacBook Air for a 3rd party unsupported SSD, and it caused kernel panics and other problems. This is not a bug with the Apple hardware or software, it is a problem caused by attempting to use the device/software/service in a manner that is not supported.


Go to the Jailbreak community if you want to be able to use your device in an unsupported manner, perhaps they have a solution for you.

Jan 24, 2017 5:27 AM in response to n_revell

n_revell wrote:


I'm not sure where you're getting the idea that this is a bug. A bug would indicate that the software/account is not behaving as it was intended to behave by Apple. Apple intends each person to have one Apple ID, and one iCloud account.


Looks like you're replying to a post that's not mine, but I'll refer to my post a few messages up. I'm one person who has 2 phones: one used for business, the other for personal calls. I keep business life totally separate from personal life. Business phone has auto-DND hours set up and stays on my desk after hours. Personal phone gets carried everywhere.


Because both phones are MINE, they are logged in to the same iTunes account. It's is wholly unreasonable to expect me to have 2 separate accounts for those phones.


As for "bug".... YES, something is broken. If ALL recent calls history was sync'd between phones, then I would say it's working by design, although it doesn't fit my needs.


However..... only RANDOM calls in the history are sync'd between the phones. Maybe 1 in 10; the other 9 never sync. And it's only one way-- from personal phone to business phone. Both phones are configured exactly the same, insofar as iCloud settings. And I telecommute almost 100% of the time (except for meetings) so both phones sit within a few feet of each other, on the same Wi-Fi network, all day long.


So yeah, something is clearly "broken". If sync is supposed to happen, then ALL calls should be sync'd. But they are not.

Jan 24, 2017 8:34 AM in response to rebus9

I too experienced this problem and have 2 iPhones one for business and one for personal. This is what worked for me.


The setting for "My Info" in the "Setting" "Contacts" has to have different emails and names on each phone and I shut off in the setting for "Phone" calls on other devices. That worked for me. Your personal phone should have your personal email address and a name slightly different from your business phone and your business phone would obviously have your business email address. I too have the same iTunes account for both phones so my backups and pictures etc., go to the same account and I pay a buck a month for 50gig. It does not make sense to do it any other way. Having to have

two different iTunes accounts for both phones is ludicrous and unnecessary.

Jan 30, 2017 10:59 AM in response to gail from maine

Well... one HUGE benefit is being able to share an iCloud/Photos Library. If me and my wife were to use separate iCloud IDs, all our photos and videos would end up in to different librarys and stored in different locations instead of them being accumulated and gathered all in one place. Also, we would have to purchase extra storage space for each of our devices. Following your logic, every single iOS device in our familys posession would need its own storage plan!). I needn't say that's simply ridiculous. By sharing an ID we only need one large storage plan and we both have access to all out photos and videos in the same place. Family sharing simply doesn't work for this. In general, Family Sharing is VERY limited in terms of festures and is in no way a substitute for sharing an Apple ID. All you people here repeating the same statements that "you should not share Apple IDs" and "you should use Family Sharing" in a Apple-fanatic, robot-like manner: are you all single? I doubt you have a spouse, and I doubt even more that any of you have kids. If you did you would know about the limitations of Family Sharing and would be able to understand why these other people are trying to do what they are trying to do. And in any regard, it should be a prerequisite when speaking in such certain terms about Family Sharing that one has at least tried the feature and not just read about it or seen a commercial about it on Apple.com.

Jan 30, 2017 12:06 PM in response to thhl

Hey, if you want to share an Apple ID for sharing your iCloud Photos, then feel free to do so. But then don't complain about the unexpected or unwelcome fallout from doing so. There are many other alternatives for doing what you want to do, and, since iCloud Photo Library is not an archival service, but rather a sharing service, much safer ways to do so as well.


You are aware that if one of your kids decides to delete a bunch of photos from their phone because they don't want them there, that they will be deleted from everywhere, correct?


There are other cloud services that allow you to share your photos as well as archive them like Dropbox and Flikr.


So, you can continue to use iCloud the way you wish, but understand that other things may not work the way you like, or you can find a different cloud sharing service to use, and go back to each having your own iCloud accounts as was intended by Apple.


GB

Jan 30, 2017 4:44 PM in response to gail from maine

You are aware that if one of your kids decides to delete a bunch of photos from their phone because they don't want them there, that they will be deleted from everywhere, correct?


FYI to all... this happened and there is a thread here on the Communities about it.


Exactly as Gail says... a dad and kid sharing an Apple ID. Kid needs space on his device and blows away the photo library, including the recently deleted album.


No backup. Photos gone.


Apple IDs have evolved into something they weren't just a few years back. They are more like phone numbers now, meant to distinguish one device from another.

Feb 1, 2017 9:31 AM in response to rebus9

Because you're attempting to use the device in a way that was not intended. That's why it's random and partial. Apple minces no words in saying that iCloud and Apple IDs are designed to be one per person, and all information associated with that Apple ID is designed to be shared across all of your personal devices. Presently Apple's ecosystem is not designed for use with multiple phones per person either, though you can use multiple phones in some situation, it will just not function 100% as designed because your use case is not 100% as designed.

Apple's ecosystem is designed to be one phone number and one Apple ID per person. That way all your calls via Wi-Fi calling and all of your text messages will go to all of your devices, as well as all of your data.


As far as "Not being able to keep track of" your kids having Apple IDs, I'm concerned with your cognitive abilities. I have absolutely no trouble keeping track of 4 passwords for work, my Apple ID password, my 3 email passwords, my Facebook password, my twitter password, my snapchat password, and my son's iCloud account. It's pretty simple and doesn't require much effort or maintenance. With family sharing it will ask you when it's ok for them to buy things, and you can set up their devices for what they are allowed to use on them. It's simple, and painless. You can even use it as a tool to teach your children about the importance of cybersecurity and keeping their information safe.

Feb 1, 2017 12:07 PM in response to n_revell

I totally agree that an AppleID must not be shared between different persons, for all the good reasons shared by many others.


But where do you (and some other people on this thread) read that Apple's "ecosystem" is designed for one single iPhone per person?

Apple documentation states that an ID can be shared across the multiple devices of a single individual.


For WiFi calls, Messages, FaceTime, you can decide which of your devices / (i)phone numbers should be activated and which one is to be used by default.

If only one phone per ID was expected, there would not be such options in the iPhone settings…


I don't see this specific issue of unwanted call sync across devices (that just appeared with iOS 10) as a design decision but simply as a boring bug they didn't notice.

Call History showing up on another iPhone

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