You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Call History showing up on another iPhone

Hi,


Hopefully you can help.


I use my phone for business and we have noticed in the last few days that all of the calls I make and receive are appearing in my wife's iPhone recent call history?


I have hunted high and low in settings on both phones but with no joy.


It is only affecting calls i make, not the other way round? so i am not seeing calls my wife makes on her phone in my recent call history?


[Re-Titled by Moderator]


It is also not affecting text messages...

We are both using the same iCloud account but the inconsistencies above suggest its something more involved (or very simple!)


The slightly odd thing is that it only seems to do it when my phone is at home, i went out this afternoon and the calls made/received have not appeared on her history. so maybe its a wifi thing?...but...


I also phoned vodafone when i got home to see if they could help (they couldn't!) and that short dial number is also not appearing on her history?

iPhone 5s, iOS 8.3

Posted on May 22, 2015 10:46 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 3, 2017 8:15 PM

Yes me is two separate people with different names, numbers and emails. Why would I create a separate accounts when we have had iPhones for 5 years with no problems before? This thread is on page 126 on my phone, that has been mentioned ad nauseum. I want the phones to work like they have the last 5 years.

1,397 replies

May 8, 2016 7:50 PM in response to @lice

It's not a secret. It's called Continuity, and it is a feature of signing into iCloud on all of your devices:


Use Continuity to connect your iPhone, iPad, iPod touch, and Mac - Apple Support


This is what allows you to make calls from any device or Mac. Obviously if all of the devices and computers can make calls or return calls, they need to share a call list to do that. As has been stated time and time again in this post, if you don't like the way it works, tell Apple: Apple - Feedback


It also has been stated multiple times in this thread that we are all users here. So stop browbeating everyone. You are just as capable of any of us to do a little research. If you don't like what you see, then let Apple know. We do not have any control over what Apple does or doesn't do. We just try to help people in the best way we can. No matter how many times you stamp your feet, it is not going to result in anything changing. So, again, tell it to Apple. We can't help you here.


GB

May 22, 2016 10:21 PM in response to n_revell

Okay, I too am really, really so over his problem.

Like dozens of others in this & other threads we too have shared an Apple ID for years with no problems. Ever.

It's only since OS8 that this suite of problems have arisen.

We share an Apple ID because Apple have not yet come up with another suitable option for a family (who are also a small business) to share Contacts, Calendars etc.

As I said, for years this was no problem. Now, just as others have reported the issue exists on some devices & not others despite all devices having identical configurations.

Back in January this problem drove me nuts & I contacted Apple support & spent a huge amount of time trying to sort it out.

The Apple techs said, just as others have reported, that there should never be any issue with sharing an ID if you are not concerned from a security perspective.
The theory is that you can switch off the things causing the chronic case of 'over-sharing' & the iOS is designed for you to be able to do so.

That was Apple's bottom-line.

Problem is that switching things off is not working. That's what's called a bug in anybody's language.
After having major dramas in January the problems went away.

Now, after updating our iPhones, the problems have returned.

So it would seem that the new, improved iOS update has reintroduced this bug.

May 22, 2016 10:27 PM in response to RexRox

RexRox wrote:


We share an Apple ID because Apple have not yet come up with another suitable option for a family (who are also a small business) to share Contacts, Calendars etc.

OK, so apparently you have never heard of Family Sharing, which was introduced at the same time that iOS 8 was:


Apple - iCloud - Family Sharing


You should look into using this feature if you do not want to continue to have the issue with the call logs.


Cheers,


GB

May 22, 2016 10:50 PM in response to @lice

3. would you explain to me what call log syncing "feature" has to do with Facetime setting "iPhone cellular calls"? Because exactly this is the switch where disabling it my call log syncing stopped.


My guess is that Apple has leveraged the underlying technologies that runs FaceTime. The ability for a Facetime "call" to find a user by their phone number in addition to an Apple ID email or other email address. This must depend on a technique where email addresses and telephone numbers are matched up in Apple's system to find the correct device through a carrier's cell network


IMO, this would explain why content like call logs, get routed to devices with the same Apple ID. This would also explain why separate Apple IDs are but one, but likely most effective, solution.


This debate gets out of hand when the you-can-take-my-Apple ID-from-my-cold-dead-hands group feels they are being lectured to. I don't think that's the case. Users come here looking for solutions to their problems. Some come here looking for everyone else to agree with how outrageous it is they have one and don't come across as wanting an answer. They just want to be angry at the big bad company.


As Henny Youngman was quoted as saying..."Doctor, it hurts when I do this..." To which the doctor rightly replies, "Then don't do that"

May 22, 2016 11:45 PM in response to gail from maine

gail from maine wrote:


RexRox wrote:


We share an Apple ID because Apple have not yet come up with another suitable option for a family (who are also a small business) to share Contacts, Calendars etc.

OK, so apparently you have never heard of Family Sharing, which was introduced at the same time that iOS 8 was:



Yes Gail I have heard of Family Sharing & as has been amply pointed out by many other users it is an inadequate solution that takes an inordinate amount of time to set-up & does not provide all of the functionality that many users obviously require and previously had without problems.
Let's just get back to basics here... this problem is new & is conspicuously a bug.

I have turned off every single option that could possibly be causing this problem yet it still persists. Not with all of our devices just between two, an iPhone 5s & and iPhone 6s. It is not happening on our iPhone 6 and iPad Mini.
As Apple's techs said to me (& to others) sharing an ID is not a problem if you are not concerned about security within the 'group' but the iOS is supposed to allow you to be able to deactivate these 'features'.

As has been said over & over that is not working.

The iOS is not functioning as expected or as it is supposed to. Forgive me if I find that to be a problem.

I wish there was a simple solution. Sharing an Apple ID always worked liked a charm but the recent updates broke this and the measures a user is supposed to be able to take to remedy the problems do not work. The only other option that Apple gave me was a factory reset of every device & that might, repeat might, fix it. So obviously that's not going to happen.
So please, do not dodge the issue by effectively saying 'it's all your fault you should be using Family Sharing'... because

a) - by Apple's own admission we shouldn't have to

and

b) - this is obviously a bug.

May 23, 2016 6:25 AM in response to Csound1

Csound1 wrote:


This is the way it works, it was designed this way. The fact that you don't like it does not change that.

Siiiggghhh... which part of my post & the posts of others did you not read Csound1?
It is not ...'designed this way...'

It is designed so that these 'features' can be turned off but, as is quite obvious from multiple posts in this 71 page long thread, it is not behaving the way it should. When all of the relevant things are switched off it is still sharing call lists.
That is called a bug. Not a designed feature.

If you take the time to drill-down to the issue instead of just troll-baiting you'll see that the core of the matter is people want Apple to fix this bug.
Is that too much to ask?

May 23, 2016 8:03 AM in response to RexRox

Apparently you don't understand the thread. The various suggestions for turning off things were workarounds. If it was designed to be switched off, there would be an option to do so under iCloud or Phone. The behavior is not something that users like, so they should let Apple know that. But until Apple provides a way for you to turn it off, then you have to put up with a design you don't like....


No one here is saying it is a good design, but it is not a bug. Perhaps a design omission or a design flaw, but it is not a "bug"....


GB

May 23, 2016 12:22 PM in response to barneyman

I believe I have found an answer to this issue ( I work in cell phones we are just testing to see if this worked but we are hopeful it will)


If you go into your settings--> Phone ----> Calls on other Devices


Then you can turn off the option that allow's calls on other devices when theyre near wi-fi entirely, or you can select from a drop down list of what other products you have that may potentially share the call.


Again I dont know if someone already mentioned this as I didnt want to take the time to read through this whole thread but that option seemed promising as a fix for the issue,


Cheers

May 23, 2016 2:24 PM in response to gail from maine

gail from maine wrote:


Apparently you don't understand the thread. The various suggestions for turning off things were workarounds. If it was designed to be switched off, there would be an option to do so under iCloud or Phone. The behavior is not something that users like, so they should let Apple know that. But until Apple provides a way for you to turn it off, then you have to put up with a design you don't like....


No one here is saying it is a good design, but it is not a bug. Perhaps a design omission or a design flaw, but it is not a "bug"....


GB

No, I am sorry, but when I talk with an Apple tech & they say something along the lines of 'That's okay, it's easy to switch off...' and they walk me through the steps then that is not a 'workaround'.

The reason that there are so many things to switch-off is that all those different things impact on different functions.

What SOME users are experiencing is not expected behaviour. Example - I have followed all of Apple's recommended steps & it worked for all of our iPhones. Then I applied the recent update & the problem has reappeared on the iPhone 5s & the iPhone 6s but not on the iPhone 6.

That is the sort of problem users are having. If it was design there would be a consistent outcome.

May 23, 2016 2:39 PM in response to eliparadis

eliparadis wrote:


I believe I have found an answer to this issue ( I work in cell phones we are just testing to see if this worked but we are hopeful it will)


If you go into your settings--> Phone ----> Calls on other Devices


Then you can turn off the option that allow's calls on other devices when theyre near wi-fi entirely, or you can select from a drop down list of what other products you have that may potentially share the call.


Again I dont know if someone already mentioned this as I didnt want to take the time to read through this whole thread but that option seemed promising as a fix for the issue,


Cheers


Hi eliparadis,

Thanks for taking the time to post some potentially helpful information.

That option is supposed to be part of the solution & should work. I say part as even Apple seems unsure about the root cause of this 'over-sharing'.

See attached image of our three iPhones showing the option you mentioned switched off.

The iPhone 5s on the right & iPhone 6s on the left are still sharing call-logs despite this (& everything else listed below) being turned off.

The problem had been solved on our iPhones & iPad but has now reappeared between just two of the iPhones after a recent update.


Here is the known list of things that need to be turned off as given to me during a number of tech support calls with Apple;

> General > Handoff & suggested apps > switch both options to off

> iCloud > iCloud drive off (if not needed)

> iCloud > Backup off (if not needed)

> Phone > Calls on other devices switch to off

> Messages > Send & receive > only the handset you are using should be activated

> Messages > Text message forwarding > nothing activated

> Facetime > only the handset you are using should be activated


Unfortunately it appears that some users are experiencing a bug that even after turning-off all possible causes the problem still persists.

As I said it is not consistent therefore by definition is a bug.

User uploaded file

Call History showing up on another iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.