Horizontal Line on Macbook Screen

Question

Level 1

5 points

Horizontal Line on Macbook Screen

Hello,

I have recently noticed a thin, horizontal line across the middle of my retina Macbook Pro display. At first glance , it looks like a smudge, but upon further inspection, I see that it is permanent and will not come off. It's definitely not a problem with the display backlight/pixels, as I can still see it when the display is turned off, however, it's too thick to be a scratch. Has anyone else ever seen anything like this? If so, is there any way to fix it?

Thank You very much

(Hopefully you can see it in the photo)

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9.5)

Posted on May 25, 2015 9:00 PM

Reply

Answer 1

OGELTHORPE

Level 9

57,305 points

May 26, 2015 3:23 AM in response to -Matthew098

The 'fix' is probably a replacement of the display. Bring the MBP in for a FREE evaluation at an Apple store genius bar.

Ciao.

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Answer 2

h.m.le

Level 1

1 points

Jan 3, 2016 2:45 PM in response to -Matthew098

Wow! My early 2015 Mac Book Pro Retina has the same issue. I called Apple and they asked me to bring it to local store to check. The local store concluded that was my fault. I doubt that. The line matches with the edge of the keyboard position. It would be a design flaw.

Did you manage to get them fix it for you?

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Answer 3

my ginger

Level 5

4,904 points

Jan 3, 2016 3:02 PM in response to -Matthew098

Could be a scratch on the glass cover protecting the display. To see it that is what is on it, you would have to look at it from different angles in a well lit room or use a flashlight. While the computer is off.

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Answer 4

h.m.le

Level 1

1 points

Jan 3, 2016 4:54 PM in response to my ginger

So you also have the same issue. Did they fix for you?

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Answer 5

my ginger

Level 5

4,904 points

Jan 3, 2016 5:09 PM in response to h.m.le

No. I was commenting to Mathew098. Because looking at the pic it looks like a scratch on the glass cover. But it could also be a line of dirt or dust between the glass and the LCD.

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Answer 6

h.m.le

Level 1

1 points

Jan 3, 2016 5:11 PM in response to my ginger

Mine is a retina MBP. As I am reading so far, there is no glass in front of the LCD. Is that right?

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Answer 7

my ginger

Level 5

4,904 points

Jan 3, 2016 5:26 PM in response to h.m.le

I cannot speak to yours, but the 2013 Macbook pro does.

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