A string of text sent in a message Crashes Iphone

A weird Arabic text was sent to my iPhone and caused it to crash, my iPhone seems to be acting fine however someone I know cannot open their messages app. Help?

My friend tried restarting the app multiple times, opening and closing the app, turning on and off imessage, nothing seems to work, I guess the next action should probably be to resync?

iPhone 6 Plus, iOS 8.3, null

Posted on May 26, 2015 4:37 PM

Reply
73 replies

May 28, 2015 9:24 PM in response to Trickly

Below are the workarounds Apple suggests to solve the issue of the crashing Messages app:

  • Ask Siri to “read unread messages.”
  • Use Siri to reply to the malicious message. After you reply, you’ll be able to open Messages again.
  • In Messages, swipe left to delete the entire thread. Or tap and hold the malicious message, tap More, and delete the message from the thread.

May 26, 2015 8:56 PM in response to thisismysister

Go into your photos & send a bunch to whomever sent you the demon text. This was the only thing that worked for me. I was about to do a total reset on my phone (which I REALLY did not wanna do because obviously I'd lose all my stuff.) But when i went into my photos, selected some, & clicked send via message IT WORKED! I sent them to my ******* sister who sent me the text in the first place! Gotta love spam. I hope this helps!!

May 26, 2015 9:11 PM in response to Trickly

I work for a call center for a large cell phone company, our call centers are being hammered with this issue.


A less invasive workaround we've found is to have the victim send a picture message (started via Photos app) back to the original sender, which seems to restore the Messages app functionality, then *immediately* delete the entire conversation with the original sender.

May 26, 2015 9:17 PM in response to Trickly

I received the text message as well and it crashed my text messages I wasn't able to send out a text or even open up my text messages. It would just close me out of it. So this is what you need to do Go to your photo album and click on a photo and just start sending it to everyone through via text message that sent you that evil text message and it SHOULD WORK! Hope this helps. It worked for me and my friends

May 26, 2015 10:23 PM in response to Lawrence Finch

My son and I were playing with this, well him mostly, and he's checked it across all the iphone platforms we have, 5 and up, all running iOS 8.3 and it turns off all of them EXCEPT mine. The only readily apparent difference between mine and the rest are the privacy tweaks I've had set since my iPhone 4, when I found out Apple was collecting location information and other data for potential advertising mining.


Could be a place to start looking for a kludge to neutralize this till a fix is done.

May 26, 2015 10:46 PM in response to PaulB183

Just rad on another site that they have found that the text is presented to banners and it causes a fail in the operation that crashes the phone (turns it off) for most and causes a more frustrating problem if it also crashes messages.


THat hat would explain why it didn't effect my phone as I have banners turned off for messenger. It would also explain why others report no issues if the text appears while they are in the screen with the person sending it. No banner.


THat hat is what is being reported elsewhere. I have not replicated same so this is second hand info.

May 26, 2015 11:07 PM in response to PaulB183

Settings -> Notifications -> Messages -> Show Previews -> OFF (gray switch, NOT green).


Alert style when unlocked set to "none"..


iIf what has been reported on Reddit is true and it is the text string being fed to banners that is crashing the phones, these are the settings I've had on my phone that kept it from effecting me when my son tested it on my phone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

A string of text sent in a message Crashes Iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.