Level 1

37 points

Heart rate stops working during a workout

I'm interested in knowing if anyone else is having this problem, or if it's just me.

While doing a workout, I have the Workout app on the heart rate screen so that I can monitor it. It starts off fine, showing my heart rate, but after a few minutes, it seems to stop working. Again after a few minutes it starts working again, but of course my average heart rate for the workout is way below what it should be. Here is an example:

- I start an "Other" workout, with the watch on the heart rate screen.

- My heart rate climbs to 145 bpm.

- 4-5 minutes into the workout, the heart rate starts displaying something crazy, like 68 bpm.

- It stays there for about 3-4 minutes, then it seems to wake up and jumps back up to the 140's again.

- This keeps on happening during my workout, with the result of having an average heart rate of 105 or something like that.

Has anyone else seen this? Or could somebody test if so inclined?

Thanks for any help!

Posted on May 27, 2015 7:55 AM

Top-ranking reply

Urun

Level 1

12 points

Posted on Dec 18, 2017 6:38 AM

I was complaining about the support with all these reasons but eventually what helped me was to tighten it a bit more using a nike style bracelet (not really comfortable but at least working, can't get it right with other bracelets) then to wear it a bit higher, right after the wrist bone. Only during workouts of course. I think moving the arm while running coupled with sweat causes the malfunctioning.

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23 replies

Jun 14, 2015 12:10 PM in response to RoseMJ

It does that for me too. When I do interval workouts on the treadmill I wear the Scosche Rhythm+ arm band with MotiFit on my iPhone, which track the grip pulse sensor on the treadmill very closely. The watch is usually in the ballpark, but dropouts to a unrealistically low rate are common. OTOTH, the previous version of the Rhythm band used to do the same thing. I'm hoping to see the Watch improve over time, with newer software and improved hardware.

AlTubs

Level 1

25 points

Jul 17, 2015 7:50 AM in response to RoseMJ

I am having the same exact problem, numerous times I would call support and the waring it wrong angle is also pushed , after trying many times I was finally able to speak with senior support advisor

final advise to try to reset and calibrate and get back to them

I will do that today

I am hoping it gets fixed.

AlTubs

Level 1

25 points

Jul 18, 2015 1:55 PM in response to RoseMJ

Update ,

After following advise from apple support

Resetting the watch

calibrating it by running outside for 20 mins with the watch and the iPhone together .

The next day i went for a 90 mins workout and my heart rate sensor was excellent , i had not issues any more and it was registering all the way .

Problem solved ! hope this never happens again !

Its a great feeling !

I noticed also that when my heart rate sensor is working my calorie estimation is more accurate !

RoseMJ Author

Level 1

37 points

May 27, 2015 10:52 AM in response to nick101

Thanks for responding, Nick. I'll report it.

RoseMJ Author

Level 1

37 points

Jun 1, 2015 10:51 AM in response to tgw007

I read that too, but that's only for when you're just wearing it - not while using the workout app.

RoseMJ Author

Level 1

37 points

Jun 1, 2015 12:02 PM in response to sirshannon

Thanks for this information. I'd appreciate knowing how you go. 🙂

G3gator

Level 3

596 points

Jun 14, 2015 9:06 AM in response to manfredfromeppelheim

Interesting. Maybe this will neutralize the tattoo effect. ;-)

AlTubs

Level 1

25 points

Jul 17, 2015 8:08 AM in response to sirshannon

do you any updates ? please let us know .

I am still in touch with apple advisors

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Heart rate stops working during a workout