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2011 mac mini video issue

Hi, my Mac mini 2011 has the identical video issue as the 2011-2012 MacBook Pro see here: http://www.apple.com/support/macbookpro-videoissues/


Does Apple have any similar program for the mini? Identical graphic fail. Last fall I talked to support about it and was told since I was out of warranty... sorry.


But since then they've acknowledged the 2011 MBP has this issue and are doing something about it. But what about the rest of us with this same issue?


Can anybody tell me if they've opened a similar program for their other computers?


Thanks,

Pete

Mac mini, Mac OS X (10.7.3)

Posted on May 27, 2015 9:53 AM

Reply
53 replies

Jul 14, 2016 11:48 AM in response to Toni83.h

Till today my mini was working without issues since I've raised fan speeds in november.


But then I had 5 shocking hours of a weird flickering screen, exactly like a old TV which is out of sync. I've connected different screens and cables on both interfaces (display port & HDMI) and also tested it with the recovery system, the flickering always appeared when something changed on screen.


Now it is gone and I have no issues since more than 2 hours, no idea why. But it looks like the final total GPU failure is unstoppable and just a matter of time now.


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Sep 20, 2016 11:25 PM in response to Leidon

Thats it! Thats picture is exactly what my Mid 2011 Mac Mini is doing! But try to describe that mess on the phone to someone. It will start doing that after a variable length of time then suddenly entire screen will offset to left between 20 and 30% and cooling fans all take off like mad max rpm. *sighs* Got the silly thing on a laptop cooling pad with 3 fans blowing full blast flipped on its back like a turtle with cover off just to keep it cool enough to work. Reset usually brings it back but often have to accomplish that reset with hard dump from power switch. Sad thing is I initially bought mini just prior to the mid 2011 one coming out and it had major issues that after 3 months the Apple store gave up on it and replaced it.. with a mid 2011 one since other was no longer available. I paid the extra to have the AMD graphics card and it worked fine till about 3 months ago and then this started happening. Replaced cables and changed monitors and even hooked it to TV. Used HDMI and thunderbolt outputs with various adapters and has same issue with them all. Only other problem I have had is that memory2 temp sensor is frozen at 122f never goes up or down yet it "tests good" on diagnostics.


So guess I know what issue is now. And guess I get to join the crowd waiting for an Apple solution that aint gonna bankrupt me.

Sep 24, 2016 8:34 PM in response to Aescleal

I Have the Mac Mini i7 with the Radeon graphics. At this point, I have days of the pink screen failures interspersed with normal operation. I've tried most everything I can find to do with no definitive answers. Diagnostic mode comes up clean. Recovery mode doesn't boot. PRAM eset doesn't help. Safe mode fails, etc, and then it boots. Once it works it works for days to a week or so, and fails again.


I have always expected Macs to last longer than 4 years. Maybe that isn't the case any more.


Other than the one person have others had luck getting Apple to address this issue?


BIll

Sep 26, 2016 11:39 AM in response to Aescleal

I Have a 2.5ghz 2011 Mac mini with a similar issue, constant reboots, no safe mode, no internet recovery just a white screen! Gutted because I've fitted an additional 512 SSD and 16gb RAM. Goes without saying this thing was a beast! :-(


I Haven't opened up a case yet but I'm definitely going to look into it.. my Mac mini has just been with KRCS here in the U.K. Which is an official reseller.. they called me to tell me it's the graphics chip and because it's a part of the logic board it's £357 for a new logic board! Told him to send it back to me. I'm not paying that For a machine that's 5 years old


ive just bought a 2.8ghz 2014 8gb ram mini for £799 but then I found this thread. I'm so ****** about it now that I wanna chill a bit before contacting apple.


im intrigued as to whether anyone else has had any luck at all with this? I was today told by KRCS guy in store that I could maybe open a case under the consumer act but as it's been modified by myself I wouldn't get anywhere!!


IM gonna contact Apple soon just wanna go the right way about it!


Stuart

Oct 3, 2016 3:46 AM in response to Aescleal

Just sent my 2011 Mac mini in to be assessed under the 'European Consumer Law' to see if the will replace/repair it for free/lower cost. There is a possibility however that they could say 'youve added an SSD yourself' so it's void. Hopefully not and hopefully this will be successful and you lot can do the same.


I Will keep you informed of my progress!


Stuart

Oct 6, 2016 12:01 AM in response to Bill Beasley

Hi Guys,

I am having the same issue as you guys with my mac mini 2011 model ( i5 processor, AMD Radeon HD Graphics, 500 SSD ).


Issue :

Mac boots up with apple logo with progress bar at the bottom, then suddenly grey screen appears and stays there forever. Both Mac OS X Recovery ( cmd + R ) and Internet Recovery ( cmd + option + R ) end up with a grey screen at the end.


Country : INDIA


Diagnostics shows everything is running fine.


Apple hardware checkup utility shows everything is okay.

(Press D key during power up)


Now I am trying to figure out what wrong here.


I suspect something is wrong with the software, especially the graphics driver.


Let me know if any of you find any solution.


Thanks

Oct 7, 2016 3:24 PM in response to vinayak p

I have got the same problem. Explained this to Apple support but they didn't figure out that there is such a problem. They never came back to me after I have send log files and screenshots. Are these guys not using computers to store such known issues???? APPLE if you are following this thread: I am expecting you to fix this issue now !

User uploaded file

Oct 7, 2016 7:54 PM in response to stuchel

Hi,

Yup, my reply was the same Logic-board issue.


My mac mini is or was only 3 and half years old.

Seriously, nobody expects Motherboard or as apple calls it "Logic-board" to go bad just after a couple of years.


Apple should genuinely replace these parts free of cost otherwise, I am going to think twice before buying apple products.

Oct 14, 2016 4:39 AM in response to Aescleal

UPDATE


i chased up my ''European Union consumer law claim'' today and have found out that Apple has authorised the repair, free of charge!! im buzzing coz now I can send back the other mini I bought and save myself £800!


IF anyone here bought their Mac mini in the EU and is covered by this law I advise you to do the same, call Apple and tell them you would like to make a claim under EU Law.


I Am willing to leave my case number here for you to reference to ****. This should hopefully allow you to follow the same route!! Feel free to ask me for anything if u need it!!


Stuart

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2011 mac mini video issue

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