2011 mac mini video issue

Hey yeah this is the process I went through myself..

Called Apple about another issue with new Mac mini and brought up the other Mac and asked for advice. He opened another service ticket and advised me to request assessment under EU consumer law claims. As there is no Apple Store near me I used an AASP (authorised Apple service provider). I think this may have worked in my favour as it's more independent if u ask me.. I'd advise to use an AASP instead of going straight to Apple. They can tell you where the closest one is when you call.

I dropped the Mac mini off to the AASP and filled in the relevant legal paperwork. (This required original receipt and photo ID)

The ball is now in their court for up to 2 weeks. Engineer looks at the Mac, fills in the paperwork and if he thinks it's possible then will submit a claim to Apple for the relevant part (logic board) and wait for Apple to either Approve or Deny the claim, get the part sent out to the AASP then hopefully a happy customer!!

One thing I did think I could have done after I had dropped the Mac off was added a small note saying about the issues, how it's quite common looking at this thread and how it can be fixed by cooking the logic board as suggested here. Just adding anything to support the claim..

As I'm quite impatient I was calling the AASP daily for updates as I'd still be in the dark about how it was progressing if I hadn't.. anyway, if there is any other information you require from me feel free to ask and I will reply at my earliest opportunity..

GOOD LUCK :-)

Stuart

Hi Stuart,

just for my understanding: you got the mid 2011 mac mini as well and claimed now, i.e. a few days ago, correct ? I was told at an Apple store that this EU consumer law claims you are referring to is only valid for two years after purchase (that is the "normal" law here in Germany). Or is that a special law you are referring to ?

thanks and best regards

I Must apologise but my facts were not 100% true. My understanding was as it is an EU law that the law applies across the EU. It appears that it differs from country to country. I've only realised this after you have highlighted your issue.

http://www.apple.com/uk/legal/statutory-warranty/

The the above website outlines the law in the U.K. And it states that it's 6 years here from date of purchase. I apologise if I have misled anyone with my post.

kind regards

Stuart

I'm sitting on about 24 2011 failed graphics. White lights fan no sound and no video. I just set an appointment for a talking to early this week

Hello, I have just the same problem, my video graphic card is broken. apple has a replacement service?

this is problem of chipset ate 6630,

rgds

Same issue oN Mac mini mid 2011... (Italy)

same problem here.. I broke twice the GPU.
Now works fine (after two reflow) but i'm very... very angry with Apple....

And i'm a Developer...

no more Apple computer..😟

Thanks worked like a charm on 2011 2.7 I7 Mac mini.