You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When transferring photos from my iPhone 6 Plus (using iOS 8.3) to my PC, only some of the photos are showing up in the DCIM folder. The rest of the photos are missing. For example, I have 540 photos on my phone that I wanted to copy over. Only ~140 of them show up in Windows Explorer to be transferred. Where are the rest of the files and how can I make sure I'm not missing any?
[Re-Titled by Host]
iPhone 6 Plus, iOS 8.3
Hi henrymonster,
Welcome to the Support Communities! The first thing we need to figure out is why the PC is not recognizing your iPhone 6 Plus. This article provides some possible solutions:
iOS: Unable to import photos to computer - Apple Support
Once that issue is resolved, here are the steps for importing your images:
******
I hope this information helps ....
- Judy
<Link Edited by Host>
Hi henrymonster,
Welcome to the Support Communities! The first thing we need to figure out is why the PC is not recognizing your iPhone 6 Plus. This article provides some possible solutions:
iOS: Unable to import photos to computer - Apple Support
Once that issue is resolved, here are the steps for importing your images:
******
I hope this information helps ....
- Judy
<Link Edited by Host>
What happens if you attempt to import the photos using the Windows Import Utility? Depending on what version of Windows you have, it seems that Windows 8 and iOS are not "playing" well together when it comes to attempts to copy/move photos directly from the DCIM folder.
I'm aware that using iCloud Drive or iCloud photos will make a difference in being able to import photos, but just a standard iCloud backup should not affect that. I've read of a couple of others mentioning import issues with photos in the Camera Roll in Windows. What other troubleshooting have you tried? I would remove the device from the computer and power it down. I would close iTunes and restart the computer. Power the iPhone back on again. After the computer restarts, connect the iPhone to the computer and try the import utility and check what it says.
So the cameras/scanners didn't work for me either. It just showed my iphone, no photos. I actually had multiple DCIM folders in windows explorer, it just didn't show all the photos. ChrisJ4203 had asked about iCloud and I'd mistakenly said I wasn't using it for anything other than backups. As it turns out, apparently the Optimize Photos setting was turned on which means the full resolution images aren't stored on your phone, which I think is what accounts for the missing photos. You can check if you have this enabled by going to: Settings > Photos & Camera > Optimize iPhone Storage. If it's enabled, you're storing originals in iCloud. Just turning it off, however, doesn't make the photos all end up on your phone (maybe it would if you have room for them all, which I didn't). It took me a while to figure out how to download all the images from the iCloud to my PC (Apple should make this more intuitive and easier...) but if you go to icloud.com, select Photos, you should see ALL of the photos from your last backup. You can select them all and download them to your PC. I was using Firefox, so the download was annoying... perhaps another browser wouldn't give you a popup for each picture (at least there was a "save settings for all of this kind" option). Hope that helps.
I am having the same issue. Tried restarting phone and PC but it did not resolve the issue. Only 200 of the 800 images on my camera roll "all photos" folder show up. This is a new problem that never happened before this week. That is to say, last week when I went to transfer pictures, the number of pics in my "all photos" folder on my phone and the number of pics visible in my "My Computer" view of my iPhone DCIM folder were the same. Any other ideas of how to get to the other pics?
That is how Windows works. If you wish to select more photos in the manner of using Explorer, then click on the first one, then hold down the shift key and click on the last one. That will select everything between the first and last. The Control key is meant to select one at a time.
However, if you are unfamiliar with how Windows Explorer works, you are better off importing photos using the Windows Import utility. That will import all photos that have not already been imported from the device.
This has happened to me as well. I've lost many pictures from a recent trip to see my 96 year old grandmother. I was transferring the pictures from my iPhone to my computer, and half of them are nowhere to be found, even on iCloud. Did you ever find a solution??
I have just discovered something rather basic: It seems all my photos were being saved to my laptop in a folder called "iCloud photos". I just never realized this!
Many thanks, again, and it seems as if things are more sensible than they appeared. (I have difficulty keeping up with the changes!)
🙂
I created an account just to comment on this post - I had the exact same issue and have spent (literally) hours trying to figure out how to access 1000+ photos of my first child. They'd show up on the phone but when I went to get them off, only the most recent 150 were accessible.
Henrymonster, thank you for taking the time to post your solution!!! I'm finally able to get the photos onto my PC. Also, you were very patient with the 'support' you received on this post. I don't know that I would have handled it with such grace. Thanks again!!!!
Monstereny wrote:
Hi henrymonster,
Welcome to the Support Communities! The first thing we need to figure out is why the PC is not recognizing your iPhone 6 Plus. This article provides some possible solutions:
iOS: Unable to import photos to computer - Apple Support
Once that issue is resolved, here are the steps for importing your images:
******
I hope this information helps ....
- Judy
<Link Edited by Host>
The instructions at Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC - Apple Support are current (last updated Aug 07, 2017 -- 3 days ago).
Not sure why you listed the version of iTunes in your post as iTunes is not used and is not mentioned in the instructions (except in the context of syncing them back the other direction -- from the computer to the phone).
Another method to transfer from the phone to the computer is via a 3rd party app such as http://www.photosync-app.com
henrymonster wrote:
When transferring photos from my iPhone 6 Plus (using iOS 8.3) to my PC, only some of the photos are showing up in the DCIM folder. The rest of the photos are missing. For example, I have 540 photos on my phone that I wanted to copy over. Only ~140 of them show up in Windows Explorer to be transferred. Where are the rest of the files and how can I make sure I'm not missing any?
With iOS 8 there are now multiple DCIM folders. It's best to use the Camera and Scanner Wizard, or a photo management app. These will all understand the more complex folder structure in the iPhone camera roll. They will also understand the "sidecar" edit files that supplement the image and contain any edits made to the image on the phone. If you just copy the images using Windows Explorer you will lose the edits.
Only a small number of the photos that are on the phone have been backed up to a PC before, definitely not the number that is missing when looking at the DCIM folders in Windows. I am not using Photo Stream but I am backing up to the iCloud.
Connect your phone to your computer. Open the Camera and Scanner wizard. It should see the Camera Roll (the WHOLE Camera Roll, not just one of the many DCIM folders). You can use it to copy your photos to your computer.
My DCIM folder shows up in Windows Explorer, but it only shows SOME of the pictures that are on the phone. How can I find the rest of them. I have tried using the import feature in Windows and it only finds the same pictures that are showing up. My phone is showing up as a device in my Cameras and Scanners folder when I run the wizard. Where do I go from here? I did notice that the only pictures that show are from May 25th or newer and anything older, though they show up on the phone, do NOT show up when I look at my iPhone on explorer.
I did open the camera and scanner wizard and it only shows that my phone is connected, not what is on it. How do you get to the camera scanner wizard that you are talking about. I did it this way: Control Panel-->Search for Scanners and Cameras-->Camera and Scanner Wizard
iPhone photos not showing on PC
