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iPhone photos not showing on PC

When transferring photos from my iPhone 6 Plus (using iOS 8.3) to my PC, only some of the photos are showing up in the DCIM folder. The rest of the photos are missing. For example, I have 540 photos on my phone that I wanted to copy over. Only ~140 of them show up in Windows Explorer to be transferred. Where are the rest of the files and how can I make sure I'm not missing any?

[Re-Titled by Host]

iPhone 6 Plus, iOS 8.3

Posted on May 27, 2015 12:09 PM

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Question marked as Top-ranking reply

Posted on Aug 9, 2017 9:01 PM

Hi henrymonster,

Welcome to the Support Communities! The first thing we need to figure out is why the PC is not recognizing your iPhone 6 Plus. This article provides some possible solutions:

iOS: Unable to import photos to computer - Apple Support

Once that issue is resolved, here are the steps for importing your images:

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I hope this information helps ....


- Judy

<Link Edited by Host>

37 replies

Jun 2, 2015 5:02 PM in response to Lawrence Finch

I hear you about Windows Explorer, but what I'm saying is that my photos do NOT show up in the camera wizard which is not for viewing photos but for installing devices anyway. My device IS installed. I have tried the automatic import images feature but that also misses some of the files. Can you give me specific directions of how to do what you are suggesting to see ALL of the images? What program should I open? How do I get to it. I have plugged in my iPhone and tried using every step you mentioned this far, but no images.

Oct 1, 2015 3:18 PM in response to henrymonster

I echo what TitoMcDougal says - thank you SO much for taking the time to follow up with an answer!!! Your solution worked perfectly for me and there's no way I would have ever figured that out. I spent quite awhile trying to figure out what was wrong and would have never thought about the Optimize Photos setting.


I also agree that the iCloud download process is pretty cumbersome, but I now have all of the filed on my PC. It was worth the effort.


Thanks again!!!

Nov 2, 2016 3:43 AM in response to henrymonster

Yes! i found the same issue with mu iphone 6 which is 10.1 and icloud storage 200GB ( monthly Subscription) but sadly i cannot still retrieve my 5000+ pictures on i cloud library. it seems you have seleted "Optimize photo's" from icloud photo library which can see only low resolution pictures and original will be stored on icloud.

the only solution will be directly download from icloud.com or else you can install icloud to pc.

Jun 19, 2017 11:24 PM in response to henrymonster

Thank you so very much! This truly helped me!


I do have another obstacle: I can't find a way to download appx 500 photos from Icloud to my laptop. It doesn't allow me to select all of them, but seemingly only one at a time. (I'm using Google Chrome on a Dell laptop; I have Windows 7 which was reinstalled after my Windows 10 crashed.) I may be missing something obvious - this is not my area of expertise...


Many thanks if you have any knowledge or suggestions about this.


Doug

iPhone photos not showing on PC

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