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Improving voice dictation results?

Recently bought a MacBook Pro (Retina) and working (or trying to work) with the voice dictation. However the quality of the results actually seems to be getting worse over time, whereas it's supposed to get better. I suspect that I am giving it confusing feedback, but can anyone explain how it is working or how it is supposed to work?


My original theory was that sometimes I am editing silently but with the dictation active, and it was interpreting that as incorrect feedback about recognition errors that weren't there. To prevent this, I tried making sure that the voice input was disengaged before making any editorial changes, but that did not seem to help.


The feedback coming from the Mac's side is also somewhat confusing, but it definitely seems as though the Mac is refining its interpretation for several seconds. After I have said a few more words, it often goes back and changes part of the text that was already displayed, so I think it is building better recognition results based on the additional context. Sometimes it winds up with ambiguous text in blue and the option to select the proper text, but it definitely seems that it offers that option less frequently these days, even though the quality of the transcription in that passage may be poor. (There are times when it seems to be working better, but I also can't find any pattern or speaking style for consistently better results. The average transcription quality seems to be near the breakeven point... Sometimes it is definitely faster than typing, but other times the corrections take longer than just typing it in the first place.)


Related topic, but sometimes I want to go back and change part of what I dictated by inserting new words in the middle, still using the dictation. However, right now I think that is a bad idea, and I am trying to avoid doing it. The Mac ought to be smart enough to figure out what is going on, and even to recognize the nearby content as relevant, but I guess not.


As a constructive suggestion for recognizing the words properly, it would be quite helpful if I could tell the Mac to play the sound it thinks it heard around some word so that I could correct the displayed words in accord with what I actually said. Perhaps with an explicit switch to a no-dictation editing mode for final polishing?

MacBook Pro with Retina display

Posted on May 27, 2015 7:26 PM

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22 replies

Jun 27, 2015 7:28 PM in response to shanen0

I am pretty unclear because english is not my own language, so I am not able to speak it fluently. Anyway you did understand my thoughts. Yes, I am surprised that only a few users have complained about this software's behaviour. And I am also surprised, and deeply disappointed, by the quality of the Apple support: it is the first time I use it and...can't say about the low, low quality of the replies...


I totally agree with you about the 2nd paragraph. during the 45 minutes telephone call I asked (I prayed) them to tell me the way to get better results. It looked like they had never heard about this! Can't believe it.


I am sure about the different behaviours of dictation vs enhanced dictation because was the only "tip" I could get from the 2nd level Apple phone operator. So, using Italian language, gave me different results, especially when I tested the bad recognised words. I also noticed that the local dictionary is missing several words, and this is another thing I can't understand; nowadays hard disks are really big: can't they manage some more Mb? Or even Gb? Maybe Apple likes best to fulfill them selling music from the store??


go back to previous OS? Well, not sure about that. I still lose a lot of time, at work, updating software that eats up lot of resources (antivirus, malware, advertising, etc....) and fighting with new issues sometimes just caused by the updates.


Last, I can't say good things about Apple support because (I agree with you) they have no data to rely on! And this, bviously, is an Apple choice; really bad choice! I can't accept to listen to the support that tell me to reinstall the machine after I told them I had just upgraded a couple of days before and had no problems! I have been an Apple user for several years; I had already realized that Apple computer were not "god on earth", but now I have learned that the support also has problems...

Jun 27, 2015 7:33 PM in response to pinkypinky

I really think the Dictation thing was an afterthought. They had this whole Siri thing that had to interpret your voice commands, and they had some semblance of voice control before, so they took the technology and had a small group put together a Dictation function. Once it was implemented, It seems it was left to die.


There are likely few complaints because so few people either know about it (buried in a system preference) or have any need for it.

Aug 15, 2015 5:44 PM in response to pinkypinky

The following comment was apparently an auto-saved part of this discussion from long ago, though my fuzzy recollection is that I had posted it? If I could figure out a convenient way to avoid losing it while I checked to see if it was actually posted and the forum is somehow confused, then I would do so. Even better if the website would check with my other posts and tell me "This auto-saved draft appears to have been 85% incorporated into another reply you posted..." However, as the situation seems now, the easy approach seems to be to just post it, possibly for the second time (and wonder what went wrong the first time some months ago):


Well, I think I have to make some allowances because your English is pretty clearly not one of the mainstream dialects. It differs to the point that it makes your meaning a bit unclear, but let me make sure I understand what you're saying in your conclusion: "Can't believe that nobody told to Apple about this issue..." I think you mean either "I'm surprised that other users are not complaining about this [voice dictation accuracy] problem" or "Hasn't anyone noticed this and asked Apple about it?"


For either interpretation of your intention, I think the explanation has to do with the way Apple relates to the users, which I would actually describe by starting with a comment that a self-confessed fanbois wrote elsewhere on an unrelated topic: "It just works." Now he sees that as a good thing, but I'm seeing that as a problem because I'm not always willing to accept that the way it works is good enough... That's probably the real crux of my "problem" with the voice dictation results. Apple has said that this is how it works and they expect me to be satisfied with those results, whereas I want to improve the results and I think that understanding HOW it works would help me make it work better, possibly by adjusting the ways that I'm using it.


Your [pinkypinky's] observation on the ambiguous word feature is interesting, and I will attempt to do some testing to confirm whether or not it is accurate. My initial feeling is that it probably isn't correct, since I'm usually connected to the network, even though I have installed the offline "enhanced" software modules for several languages. I also (obviously) agree with you that it would be good if Apple support at some level or path was able to address such "issues" before they become undeniable "problems".


In my own case, I think the issue is already mooted. The result was that I mostly quit using the Mac and now regard it as an expensive mistake that will never justify the large investment. I'm probably going to give the machine to a friend and hope that person finds it more useful than I did.


I want to attempt to speak in defense of Apple's support system because I really do feel like the people I spoke to on the phone really made a sincere effort to answer my questions, but they don't have access to the required data. I cannot speak in defense of the Apple store in Ginza, since my visits there were completely useless and did not even feel "sincere", but perhaps that was due to my own failure to make advance reservations over the Internet. However, my access to both of those options is exhausted now, even though I barely used them and certainly received no satisfaction via those channels. Again, that's my own fault for not giving higher priority to this matter during my 3-month new-owner period. I also spent quite a bit of time on the Apple website, and it was quite disappointing. Lastly, I should mention this discussion forum as part of Apple's support system, but that's kind of hard to assess... It seems obvious that Apple has provided incentives to encourage participation, but I didn't receive any useful answers to the tough questions. (Or maybe there were some and I just failed to recognize them?)

Aug 15, 2015 5:52 PM in response to pinkypinky

Okay, returning to this topic after a long lapse. I didn't actually intend to reenter at this point, but perhaps it speaks to the consistency of my search strategies that I did wind up here again. Unfortunately, the problem remains unresolved.


What happened today was that I started working on a new article and almost immediately encountered an incorrect interpretation that was underlined as ambiguous, but I cannot find any way to get in there and make it show me the options so that I can correct it.


By the way, the reason for the long lapse is that I have largely abandoned this powerful new computer. I do perceive a high degree of sincerity from the Apple people for customer satisfaction, but wrestling with the computer I seems largely like an overly expensive learning experience. All I would like today Is to be able to direct the attention of the machine to the incorrectly recognized text so that I can correct it, but it seems that Apple's voice dictation thanks differently.

Oct 11, 2015 11:42 PM in response to shanen0

I have very similar issues with Apple "enhanced" (which to me seemed MUCH worse than the previous version) so I thank you for sharing the (non) info you got from actually contacting Apple Support....

I also REALLY wish I could see where/how to help it learn! Whichever way I correct after or during a mistake, there are many words it refuses to learn. I have to hyper-exaggerate a (western) american accent, for instance, for any home of distinguishing "and" from "in"...So my next thought is to turn on "british" english, and try my best Monty Python accent 😝

And I've discovered a further problem: there are seem words it has misspelled in its dictionary, so I assume there's no hope of correcting those, as it's not a 'misunderstanding' of an accent/pronunciation, it's simply bad orthography. (For instance, it knows I'm saying "secretariat" but keeps spelling it "secrateriat". No matter how many times I re-write it...Although right here it's at least trying to auto-correct the latter as I type (not speak)...so clearly some dictionaries are inconsistent.

Oct 12, 2015 4:21 AM in response to lixy

lixy wrote:


I have very similar issues with Apple "enhanced" (which to me seemed MUCH worse than the previous version) so I thank you for sharing the (non) info you got from actually contacting Apple Support....

"Enhanced" just means that you download the dictation tools to your Mac so that it doesn't have to use Apple's servers. It is only enhanced in that you can use it offline.

Oct 12, 2015 6:00 PM in response to lixy

The lack of constructive responses here in Apple's discussion forums has become something of a downer for me... My direct dealings with the Apple people were mostly positive, but I can't recall getting much along the lines of useful information here, and the other reply to your comment seems to be additional evidence.


Having said that, I wish I could say something more constructive. These days I don't use the MacBook Pro much, but I had a chance this weekend and did some dictation on it... The results remained not so good, and it seemed to have developed a new idiosyncrasy regarding random capitalization. At least I couldn't figure out the rhyme nor reason of its behavior.


You mentioned changing the dialect of English to see if that would help. I actually tried to do so, but failed... Since rebuilding the machine to factory state, it seems to have taken things in a negative direction, actually... Maybe you can jog my memory about how to change dialects? However, even if the Mac thinks I talk like an Aussie, it should learn my pronunciation even if we wind up squabbling about the spelling.


(Hopefully I'll have more time to work with the Mac from next month, when my commuting time should decrease. I would prefer to believe that I'm just a slow learner rather than being a maker of such expensive mistakes...)

Improving voice dictation results?

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