Macbook pro 13" retina trackpad problem

Question

Level 1

8 points

My Mac trackpad is not moving when i just log out of the computer and shut the screen

but when i re-open my mac i cant move or scroll the trackpad the black arrow stays in it's place

and i need to shut it down for like 3 times so my trackpad can move

plz i need a solution for this problem.

MacBook Pro (Retina, 13-inch, Mid 2014), OS X Yosemite (10.10.2)

Posted on May 28, 2015 10:27 PM

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Answer 1

Level 9

57,305 points

You have a hardware problem. Bring the MBP to an Apple store genius bar for a FREE evaluation. If it is a simple fix, that may be free as well.

Ciao.

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Answer 2

Level 1

8 points

A hardware?!!

My macbook still new, i got it like 8 months ago. Why would i have a hardware problem?

Plz, is there anything i can do beside taking it to a store genius.

And just for ur info it works very good on safe mode and guest log in.

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