Weird caps lock problem on log in screen

Question

Level 1

6 points

Weird caps lock problem on log in screen

Hi,

I just bought a brand new MacBook Pro 13 inches (2015). It runs Yosemite (10.10.3). Everything looked perfectly fine until I shut it down after using it for the first time; when I fired it back on, I could not log in even if I knew I had the right password (I had just changed it). I soon noticed that, on the log in screen - and this only happens on the log in screen - the small icon that indicates that the caps lock is on does not follow what the light on the keyboard indicates. This was what caused my password problem; when I type it using shift for the caps, I don't have any problem. Does anyone have encountered a similar problem? I don't think it's an hardware issue since I made several tests and noticed that it only happened when trying to log in immediately after booting (and not after waking the computer or when using any app whatsoever). What could cause this? Is there a setting somewhere that could solve it?

Thank you very much!

MacBook Pro with Retina display, OS X Yosemite (10.10.3)

Posted on May 30, 2015 8:25 PM

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Answer 1

clemcore

Level 1

4 points

Feb 21, 2017 12:10 AM in response to Rosalie-M

Had the issue too… so this is how i solved it..

Login as Guest, logout and the caps lock was working again.

Try it, hope it works for you too.

PS. Might have something to do with encrypting your HD, been messing around with it and after started having this problem.

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Answer 2

Linc Davis

Level 10

209,547 points

May 30, 2015 8:38 PM in response to Rosalie-M

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

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Answer 3

Rosalie-M Author

Level 1

6 points

May 31, 2015 12:13 PM in response to Linc Davis

I know I am still on the guarantee and in the return window, but since I spent a lot of time installing all my software on it and that it looks more like a software than an hardware issue, I don't really feel like bringing it back. I could call Apple to know if they are aware of such a problem, though. You have no idea where this could come from?

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Answer 4

Linc Davis

Level 10

209,547 points

May 31, 2015 12:33 PM in response to Rosalie-M

No, I don't.

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Answer 5

Jun 19, 2015 7:50 AM in response to Rosalie-M

I have this problem too, very weird!

Did you manage to find a solution?

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Answer 6

Jun 22, 2015 9:38 AM in response to Rosalie-M

I too have the same problem.

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Answer 7

Jun 22, 2015 10:01 AM in response to Rosalie-M

I too have the same problem. I think it is a software issue not a hardware one. Hope apple fixes it soon with the next update.

Macbook Pro with Retina Display 13" (early 2015) OSX Yosemite(10.10.3)

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Answer 8

jktfin

Level 1

0 points

Aug 3, 2015 2:49 PM in response to Rosalie-M

Hei,

I have the same problem.. and they changed the keyboard and everything, but still have the problem. So I think also it is a software issue.

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Answer 9

Aug 13, 2015 11:57 AM in response to jktfin

Yep, I have this problem too. The workaround I do, which I assume everyone does, is to ignore the keyboard light as an indicator that CAPS LOCK is on and rely on the on-screen indicator. It sometimes takes a few presses to get the thing to recognise that I have turned caps lock on/off, but it does seem to work that. But that workaround aside, it is a very very silly problem and I would have through Apple would have fixed it by now. But then Apple isn't what is once was - turning more and more into an everyman 'boutique' brand by the day. Yet, they still do the best computers, although I am no longer sure about phones.

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Answer 10

Aug 27, 2015 8:20 AM in response to Rosalie-M

I run into the exact same situation and I updated to the latest Yosemite 10.10 still doesn't help!

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Answer 11

DrewXO

Level 1

0 points

Sep 2, 2015 5:02 AM in response to tianyufromprinceton

I just got a macbook pro 13 inch w? retina display and I have the same issue lol. I think i'm on Yosemite 10.10.5

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Answer 12

beccax10

Level 1

0 points

Sep 6, 2015 10:26 AM in response to Rosalie-M

I'm having exactly the same problem. I bought mine from Currys and they have just swapped it twice... still happening so it must be a software issue. More people must be getting this problem... Has anyone spoke to Apple?

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Answer 13

jktfin

Level 1

0 points

Sep 8, 2015 12:13 PM in response to Rosalie-M

I have this problem only when FileVault is on..

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Answer 14

Sep 11, 2015 2:20 PM in response to Rosalie-M

I have the same problem! Also now, my Mac always shows the battery indicator at 100% at the lock screen whenever its plugged, even if its nowhere near being fully charged! Im afraid it could be a growing issue 😟

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Answer 15

Doralv13

Level 1

0 points

Sep 28, 2015 9:08 PM in response to Rosalie-M

I have this problem as well. I bought my macbook pro 3 days ago. The caps lock doesn't work only on login. It is so frustrating and as a result I changed the password so I wouldn't have to deal with it. Hopefully this problem gets fixed soon.

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