Forcetouch Trackpad and Keyboard freezing on Mid-2015 15" MBP

Apple has considered by new notebook with this problem DOA. They have issued a replacement which hasn't come in yet. The senior tech said the error code I showed along with the same one displayed by others in this thread indicated a GPU problem.

Thanks for posting this treyy, I too have a brand new MBP15 inch and the same frustrating problem. Checked my console and had the same error too. Have jumped through a heap of hoops, diagnostics, PRAM reset, OS recovery/reinstall but no joy. Hopefully Apple will acknowledge this thread next time I call support.

Cheers

Si

I have this exact problem. The screen freezes for a few mins and then it starts working again. What should I do about it?

mac pro mid 2015 15'

Michael: Make them give you a new one, after all you spent all this money on a brand new macbook. As everyone has noted on this thread nothing fixes this issue. So in my guess it is a hardware problem that they said was the issue with mine. Or there is some weird problem with Yosemite and the new MBP hardware which they haven't figured out. I'd imagine it is a hardware issue, but it doesn't look like they have a very good handle on this situation at all. And for each of us posting about this there are probably many more people with the same issue with the mid 2015 model.

I'm extremely disappointed with Apple and I bought through the business channel. My new replacement MBP is finally in production but isn't supposed to get here until July 22! Ridiculous, as it was supposed to get into production last week and they didn't release my order until I contacted them about it - even after they told me they would release to production since my return was in route to them. And this is after they delayed releasing my original order by a week after my lease had already been approved until I contacted them about it. Sorry for the side vent, at least this is my 2nd MBP and I have had the first one for 6 years without issue.

I'll report back after getting the new one and hopefully tell you all the issue is resolved.

Yes, please do report back. If a replacement actually fixes it, I might be willing to wade through the cloud of smugness in the Apple store and get one.

I wouldn't wait, the longer you wait the less likely they will be to replace it with a new one.

I'm sure if I plugged into an external monitor I wouldn't have the issue. They did confirm with me it was a issue with the Graphics card.

Problem, that happened several times a day.

I do not have FileVault enabled.

I do not have any USB devices installed.

I try to call Apple support, they said they knew nothing about the problem, and had no helpful advice to offer at all.

This is on a brand-new machine, I had really have hoped there would be some resolution by now. Has anybody submitted a bug report?

I can confirm this problem has nothing to do with FileVault or ForceTouch -- feel free to re-enable them. I'm also fairly certain it has nothing to do with USB. I think it's a graphics card issue.

The problem does NOT occur when the following is true:

1) If I am running any resource-intensive Adobe program

2) If I am watching video

3) If I have a game running

4) If my second monitor is plugged in

I've temporarily solved my problem by always leaving Photoshop running in the background. It doesn't hog too many resources when there's no file open, and I end up using it really frequently, so it's been a decent solution...still dumb that I have to do it at all, though.

Apple DOES know about this problem. They reached out to several people in this topic about it and gotten us to submit diagnostics reports, though they definitely don't have helpful advice. Nothing they suggest works. Ask for a new computer -- apparently it's not affecting all of them.

I finally got my new macbook pro replacement last Thursday. I haven't used it extensively yet, although probably enough to notice the freezing problem is gone. You guys should make apple replace your MBP.

I can say that I am experiencing this exact same problem on my Mid-2015 13" MBP.

One new bit of information. I've seen these errors:

28/07/2015 02:25:52.215 LookupViewService[8457]: Error in CoreDragRemoveTrackingHandler: -1856

28/07/2015 02:25:52.215 LookupViewService[8457]: Error in CoreDragRemoveReceiveHandler: -1856

Might they be connected?

Apple support have, after I've reinstalled it, said it is a hardware problem. I need to take it to a hardware centre to be repaired.

My local centre says they've not yet seen this force trackpad issue before.

Does anybody know if replacing the trackpad fixes the problem? Or does it need to be a new Mac?

Like treyy I have had my macbook pro replaced and the freezing seems to be gone on this new machine. If you set your clock to display seconds, you'll most likely find that when the trackpad locks up, the screen, including the clock, freezes. So it may be an illusion of a non-responsive keyboard/trackpad because the screen has frozen you can't see whats going on. It was suggested to me it was a Graphics card or Logic board issue which is supported by the screen freezing and it most likely not the trackpad at all (in fact I've accidentally launched programs during a freeze whilst madly clicking on my trackpad, which further points away from the trackpad not working). I'd suggest you try changing your clock over and see if the seconds freeze and this might help the technicians to problem solve your issue.

I have seen many of the same problems as others on this thread: occasionally, especially shortly after booting up, neither the keyboard nor trackpad has any VISIBLE effect. Closing the MBP lid, waiting a few seconds, then re-opening it always seems to restore the kbd and trackpad, but sometimes only for a few seconds before the system apparently hangs again. As SiRy reported, after re-opening the lid, I can often see what I *would have* seen when the display froze -- e.g., the cursor is where I was trying to point, or the keyboard command has taken effect.

I thought for some reason that the problem had to do with background processes, or apps starting up automatically, or ~status icons in the upper right menu bar. So I turned off automatic startup of GoogleDrive and Dropbox. Things looked OK, but the problem is so intermittent that you can never be sure you have "fixed it."

Then I happened to be using OpenOffice, which alerted me to new extensions (with an icon in the system menu bar), and I got the same display freeze/hang a few times.

So I still suspect the icons in the upper right, but I don't know how to test the theory reliably. However, I definitely think that the problem involves the display more than the keyboard or trackpad themselves.

Please report back on anything that seems to work; I don't really want to build a new MBP by reloading all my files from backup.

I'm completely locked now -- both keyboard and forcetouch. Toast! Nothing fixes this. And, I have another machine on order. But, in the meantime, here is my workaround --

plug in both a USB keyboard and USB mouse. This works 100% fine.

Really annoying issue, I must say.