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Forcetouch Trackpad and Keyboard freezing on Mid-2015 15" MBP

I've just purchased the Mid-2015 15" MBP with the 2GB AMD Radeon GPU.


After transferring all my user files from my old Late-2011 17" MBP, the trackpad and keyboard periodically (usually soon after boot, and then randomly afterwards) lock up and become unresponsive, including the loss of haptic feedback. The OS itself continues to run.


The only thing that seems to fix it is plugging in any USB mouse - which makes everything work again immediately - and then unplugging it. Then it will keep working for a while. There doesn't seem to be any single catalyst.


I've reinstalled Yosemite from online recovery, but the problem persists.


Has anyone else encountered this issue or have any potential solutions? Could this be hardware or software? Does copying user files change any of the system files that deal with the trackpad and keyboard? It still happens even when logged into a new user account created after copying my old files over.


Do let me know if there's anything I should try out. Thanks!

MacBook Pro (Retina, 15-inch, Mid 2015), OS X Yosemite (10.10.3)

Posted on Jun 2, 2015 12:56 AM

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71 replies

Jul 11, 2016 6:41 AM in response to NazalWeazel

I am also having the same issue on my 13" Early 2015 MacBookPro12,1 work machine. External keyboard and mouse continue to work fine while the built in ForceTouch touchpad stops working and will not give feedback when being "clicked" and the built in keyboard fails to register any key presses. I will work today with the console open looking for error messages when it happens and see where it goes.

Jul 16, 2016 8:51 AM in response to bcrsr

This thread is old news.... and pretty lame that Apple could care less about fixing this atrocity of a hardware error.


Filevault tip is not the answer... I've had this issue nearly one year to the day since purchasing my 15" MBPro... and nearly EVERY time I take my laptop mobile the trackpad freezes up. I've had FileVault disabled for months...


My suspicion is that it has something to do with the delicacy of the hardware...when the laptop gets banged around from either dropping, being thrown in a laptop bag, or carried in a book bag... the little gears might lock up for fear of damage???.....

Oct 6, 2016 6:41 AM in response to NazalWeazel

I've been having the same problem about once every two days for a month on my mid-2015 15'' MBP. Most of the time, rebooting will not solve it, or not immediately.

Sometimes, I will loose haptic feedback first, and maybe a minute or so later, keyboard and trackpad events will stop happening too (except for the power button) as others have described.

Is anyone having the same behaviour ? still nothing from Apple ? This is getting annoying (and I'm not having the problem multiple times per hour yet ...)

Oct 27, 2016 5:44 AM in response to aymeric_b

Notch up another person with this issue MacBook Pro (Retina, 13", early 2015). Machine appears to "hang" on startup, - i.e. when doing a full system restart, which I like to do from time to time. It appears that every 5-10 seconds you might get 1 or 2 key strokes in, but cannot enter my password to continue. Have to hold the power button down to force shutdown, then turn it on and hope that it doesn't freeze. Connected to external monitor and my iPhone 7 via USB (tethering for data). So happy I found this forum - I thought it was just me. Now I know to record the issue, and get Apple to resolve it.


Apple - are you listening to your customers?


JD3

Oct 27, 2016 5:51 AM in response to aymeric_b

Now it almost never works. I had to buy an external keyboard and trackpad.


Twice keyboard and trackpad came back at relaunch, and went away again after a few hours : once when I plugged in a USB keyboard, and once when I connected my bluetooth trackpad.


All this sorts of make me think of both a short-circuit and I software problem. I'm really angry at Apple for not doing anything about it of course, but also quite curious of what could possible cause such strange behaviour ...

Nov 18, 2016 9:11 PM in response to aymeric_b

My macbook pro Mar 2015 keyboard and trackpad came to unresponsible within 6 month from purchase. Power button always worked and SMC reset seemed to succeeded but PRAM reset didn't. External keyboards and mouses works so I cound PRAM reset by them but doesn't help.


It sometimes recovered by restarting the system but not always. As someone written here before, oddly, pressing the bottom of machine phisically with finger helped the machine to detec devices.


I have sent it to apple repair center three or four times within 1 and half years. Once they replaced the top case (including keyboard and trackpad), and the other time they replaced keyboard cable but every time the problem came again after several month.


Now my warranty expires and the problem comes again 6 month after last repair. According to a call center staff, they don't recognize this well known defect yet. I don't know if I should pay 400 bucks for 6 month life extension.

Dec 15, 2016 3:52 AM in response to weoj23alzvbb

It seems I have found a way to recover which works all the time! I simply drain the battery, until the mac sleeps (without shutting it down safely), and when I reboot, trackpad and keyboard work again! I hope others can confirm that it also solves the problem (temporarily) for them and that it can point Apple's engineers in the right direction to solve this.

Forcetouch Trackpad and Keyboard freezing on Mid-2015 15" MBP

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