How to figure out why MBP is so slow?

Question

I have a brand new MBP (Retina, 15-inch, Mid 2015).  After a couple of days of running, it gets sluggish.  When I mouse across the dock, the animations are no longer snappy.  They&#x27;re kind of in a slight slow motion.  Clicking between different windows and watching video seems like a struggle sometimes.The resources are:2.5 Ghz Intel Core i716GB 1600 MhzDDR3 Intel Iris Pro 1536MB1TB SSDIn the activity monitor, WindowServer and kernal_task are about the only things using 50%+ of cpu.  Seems to mostly be WindowServer.  Memory looks like this:Physical: 16GBMemory Used: 12.8GBCache: 2.7GBSwap Used: 7.31GBApp Memory: 5GBWired Memory: 3.5GBCompressed: 4.3GBThat I know of, there isn&#x27;t anything crunching away using the hard drive.Any one know how I can figure out why this happens?  If I reboot, everything will be snappy...for a while then I&#x27;m back in the same spot.

dominic23 · Answer

A new Mac comes with 90 days of free tech support from AppleCare.AppleCare: 1-800-275-2273  Can you run EtreCheck and post the report here please?  EtreCheck:  https://discussions.apple.com/docs/DOC-6173  Best.

4thSpace · Answer

Apple support is zero help with these sorts of issues and a huge waste of time.  They&#x27;re solution: reinstall OSX.  If that fails, wipe it and start over.  Whatever.  I don&#x27;t need to sit on the phone for an hour with them to figure that out.Here&#x27;s the report.  Hope you can determine something from it.  Thanks.Problem description:Slow macbookEtreCheck version: 2.2 (132)Report generated 6/2/15, 9:30 AMDownload EtreCheck from http://etresoft.com/etrecheckClick the [Click for support] links for help with non-Apple products.Click the [Click for details] links for more information about that line.Hardware Information: ℹ️    MacBook Pro (Retina, 15-inch, Mid 2015) (Verified)    MacBook Pro - model: MacBookPro11,5    1 2.5 GHz Intel Core i7 CPU: 4-core    16 GB RAM Not upgradeable        BANK 0/DIMM0            8 GB DDR3 1600 MHz ok        BANK 1/DIMM0            8 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en0: 802.11 a/b/g/n/ac    Battery: Health &#x3D; Normal - Cycle count &#x3D; 4 - SN &#x3D; C0151460LUGFWLM8TVideo Information: ℹ️    AMD Radeon R9 M370X - VRAM: 2048 MB    Intel Iris Pro        Color LCD 3840 x 2400System Software: ℹ️    OS X 10.10.3 (14D2134) - Time since boot: 5 days 0:52:0Disk Information: ℹ️    APPLE SSD SM1024G disk0 : (1 TB)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk0s3) /Volumes/Recovery HD  [Recovery]: 650 MB (69 MB free)        Macintosh HD (disk1) / : 999.33 GB (483.38 GB free)            Core Storage: disk0s2 999.70 GB OnlineUSB Information: ℹ️    Apple Internal Memory Card Reader     Apple Inc. Apple Internal Keyboard / Trackpad     Broadcom Corp. Bluetooth USB Host Controller Thunderbolt Information: ℹ️    Apple Inc. thunderbolt_busGatekeeper: ℹ️    Mac App Store and identified developersKernel Extensions: ℹ️        /Applications/Parallels Desktop.app    [not loaded]    com.parallels.kext.hypervisor (10.2.0 28956 - SDK 10.7) [Click for support]    [not loaded]    com.parallels.kext.netbridge (10.2.0 28956 - SDK 10.7) [Click for support]    [not loaded]    com.parallels.kext.usbconnect (10.2.0 28956 - SDK 10.7) [Click for support]    [not loaded]    com.parallels.kext.vnic (10.2.0 28956 - SDK 10.7) [Click for support]        /Applications/zoom.us.app    [not loaded]    zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Click for support]        /Library/Extensions    [loaded]    at.obdev.nke.LittleSnitch (4240 - SDK 10.8) [Click for support]    [loaded]    net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8) [Click for support]Problem System Launch Agents: ℹ️    [killed]    com.apple.AirPlayUIAgent.plist    [killed]    com.apple.CallHistoryPluginHelper.plist    [killed]    com.apple.gamed.plist    [killed]    com.apple.printtool.agent.plist    [killed]    com.apple.rcd.plist    [killed]    com.apple.SafariCloudHistoryPushAgent.plist    [killed]    com.apple.SafariNotificationAgent.plist    [killed]    com.apple.xpc.loginitemregisterd.plist    8 processes killed due to memory pressureProblem System Launch Daemons: ℹ️    [killed]    com.apple.AssetCacheLocatorService.plist    [killed]    com.apple.ctkd.plist    [killed]    com.apple.emond.aslmanager.plist    [killed]    com.apple.findmymac.plist    [killed]    com.apple.icloud.findmydeviced.plist    [failed]    com.apple.mtrecorder.plist    [killed]    com.apple.nehelper.plist    [killed]    com.apple.nsurlsessiond.plist    [killed]    com.apple.periodic-daily.plist    [killed]    com.apple.periodic-weekly.plist    [killed]    com.apple.wdhelper.plist    [killed]    com.apple.xpc.smd.plist    11 processes killed due to memory pressureLaunch Agents: ℹ️    [running]    at.obdev.LittleSnitchUIAgent.plist [Click for support]    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]    [loaded]    com.adobe.AdobeCreativeCloud.plist [Click for support]    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]Launch Daemons: ℹ️    [running]    at.obdev.littlesnitchd.plist [Click for support]    [loaded]    com.adobe.fpsaud.plist [Click for support]    [failed]    com.apple.spirecorder.plist    [loaded]    com.bombich.ccchelper.plist [Click for support]    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]    [loaded]    com.macpaw.CleanMyMac3.Agent.plist [Click for support]    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]    [running]    com.prosoftnet.idrivedaemon.plist [Click for support]    [running]    com.prosoftnet.idsyncdaemon.plist [Click for support]    [running]    com.prosoftnet.idwebdaemon.plist [Click for support]    [loaded]    com.rogueamoeba.instanton-agent.plist [Click for support]User Launch Agents: ℹ️    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]    [loaded]    com.google.keystone.agent.plist [Click for support]    [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]User Login Items: ℹ️    Dropbox    Application  (/Applications/Dropbox.app)    Memory Clean    Application  (/Applications/Memory Clean.app)    Sync Folders Pro    Application  (/Applications/Sync Folders Pro.app)    IDriveMonitor    Application  (/Library/Application Support/IDriveforMac/IDriveHelperTools/IDriveMonitor.app)Internet Plug-ins: ℹ️    Silverlight: Version: 5.1.40416.0 - SDK 10.6 [Click for support]    FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]    Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]    QuickTime Plugin: Version: 7.7.3    JavaAppletPlugin: Version: Java 8 Update 31 Check version    Default Browser: Version: 600 - SDK 10.10User internet Plug-ins: ℹ️    WebEx64: Version: 1.0 - SDK 10.6 [Click for support]    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]    thinkorswim plugin_x86_64: Version: thinkorswim_x86_64 1.0.0.0 - SDK 10.7 [Click for support]    tossc plugin_x86_64: Version: TOS Sharing Center plugin_x86_64 1.0.0.0 - SDK 10.7 [Click for support]    ZoomUsPlugIn: Version: 3.5.15506.0508 - SDK 10.10 [Click for support]Safari Extensions: ℹ️    1Password    Open in Internet Explorer3rd Party Preference Panes: ℹ️    Flash Player  [Click for support]    Java  [Click for support]    SwitchResX  [Click for support]Time Machine: ℹ️    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 999.33 GB Disk used: 515.96 GB    Destinations:        Data [Network]         Total size: 2.00 TB         Total number of backups: 67         Oldest backup: 2014-12-29 22:07:33 +0000         Last backup: 2015-06-02 16:20:57 +0000         Size of backup disk: Adequate            Backup size 2.00 TB &gt; (Disk used 515.96 GB X 3)Top Processes by CPU: ℹ️        62%    WindowServer         2%    Xcode         2%    VTDecoderXPCService(3)         2%    Evernote         2%    Little Snitch AgentTop Processes by Memory: ℹ️    5.78 GB    kernel_task    2.91 GB    com.apple.WebKit.WebContent(22)    1.71 GB    Google Chrome Helper(18)    655 MB    mdworker(12)    311 MB    FinderVirtual Memory Information: ℹ️    198 MB    Free RAM     16.00 GB    Used RAM     7.43 GB    Swap Used Diagnostics Information: ℹ️    Jun 2, 2015, 08:44:41 AM    /Library/Logs/DiagnosticReports/PluginProcess_2015-06-02-084441_[redacted].cras h    Jun 1, 2015, 09:29:01 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/BrainEnhancer_test WatchKit App_2015-06-01-212901_[redacted].crash    Jun 1, 2015, 09:20:34 PM    /Library/Logs/DiagnosticReports/Xcode_2015-06-01-212034_[redacted].hang    May 31, 2015, 09:05:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/BrainEnhancer_test WatchKit App_2015-05-31-210541_[redacted].crash    May 31, 2015, 09:05:22 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/BrainEnhancer_test WatchKit App_2015-05-31-210522_[redacted].crash    May 31, 2015, 05:30:28 PM    /Library/Logs/DiagnosticReports/WindowServer_2015-05-31-173028_[redacted].cpu_r esource.diag [Click for details]    May 31, 2015, 05:17:46 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-05-31-171746_[reda cted].crash

Linc Davis · Answer

There is excessive swapping of data between physical memory (that is, the memory chips on the logic board) and virtual memory (one or more files on the startup volume.) That activity is relatively slow and causes the whole system to be less responsive. It can happen for two reasons:          A long-running process with a memory leak (a kind of bug)          Not enough memory for your usage patternPlease note that if the cause is a memory leak, installing more memory will not help. That&#x27;s likely if you already have more than 4 GB of memory. Tracking down a memory leak can be difficult, and it may come down to a process of elimination.These instructions are for OS X 10.9 and later. Some details may be slightly different for earlier versions of OS X.When you notice the swap activity, open the Activity Monitor application and select All Processes from the View menu, if it&#x27;s not already selected. Select the Memory tab. Click the heading of the Real Mem column in the process table twice to sort the table with the highest value at the top. If you don&#x27;t see that column, select          View ▹ Columns ▹ Real Memoryfrom the menu bar.If one process (excluding "kernel_task") is using much more memory than all the others, that could be an indication of a leak. A better indication would be a process that continually grabs more and more real memory over time without ever releasing it. Here is an example of how it&#x27;s done.The processes named "Safari Web Content" render web pages for Safari. They use a lot of memory and may leak if certain Safari extensions or third-party web plugins are installed. Consider them prime suspects.Another process often implicated in memory leaks is "inkjet4" or "inkjet8," which is a component of the HP printing software. If it&#x27;s present, force-quit the process in Activity Monitor to solve the problem temporarily. Empty the print queues in the Printers &amp; Scanners preference pane (which has a slightly different name in each recent version of OS X.) If you don&#x27;t use an HP printer, reset the printing system. Otherwise, if the problem is recurrent, update the software (which may not help) or contact HP support."Wired" memory should be a small part of the total. That memory is not swapped, but it makes less physical memory available which may then result in swapping. If you have a lot of wired memory, that&#x27;s usually an indication of a memory leak in a third-party program that modifies the operating system at a low level. Ask for guidance in that case.If you don&#x27;t have an obvious memory leak, your options are to install more memory (if possible) or to run fewer programs simultaneously.The next suggestion is only for users familiar with the shell. For a more precise, but potentially misleading, test, run the following command:sudo leaks -nocontext -nostacks process | grep totalwhere process is the name of a process you suspect of leaking memory. Almost every process will leak some memory; the question is how much, and especially how much the leak increases with time. I can’t be more specific. See the leaks(1) man page and the Apple developer documentation for details.

OGELTHORPE · Answer

I would recommend that you delete CleanMyMac from your MBP and Little Snitch.  Go to the developers web sites for uninstall instructions.In addition, delete Google Chrome and it&#x27;s various components.  Use Firefox, Safari or Opera instead.You may find that your MBP will be more responsive.Ciao.

4thSpace · Answer

I&#x27;ve removed Little Snitch.  I believe there is a way to remove the daemons for CleanMyMac.  As for Chrome, it is required to manage FB ads...unfortunately.  Chrome is definitely a horrid program.  It it weren&#x27;t for FB ads, I&#x27;d ditch it.

etresoft · Answer

Hello 4thSpace,Get rid of CleanMyMac and the prosoftnet software and see if you notice any improvement. Make sure to only use a vendor-provided uninstaller or uninstallation instructions. Never try to delete these kinds of files by hand. Never use an "app zapper".

brett romero · Answer

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