My secondary network stopped working so I reset the airport express that I use as a base station but when I go to Airport Utility and click on it in "other Wi-Fi Devices", I get the "unexpected error occurred. Try again". I'm stuck. I've restarted it, tried plugging it straight into my desktop, and still nothing. What gives?
Tommy Holt
Mac Pro, OS X Mavericks (10.9.5), 2009, 2.66 GHz Quad-Core, 32GB Mem
What gives?
Bugs, lots of bugs.
Your tagline indicates that you are using Mavericks (10.9.x), but the "Unexpected Error" message occurs much more often in Yosemite (10.10.x).
In either case, check some settings on your Mac.
Open System Preferences (gear icon on the dock)
Open Network
Click on WiFi in the left panel to highlight it
Click Advanced at the lower right
Click the TCP/IP tab
Make sure that the setting for Configure IPv6 is set to Link Local Only
Click OK
Click Apply
Then, perform the exact same check except click on Ethernet to highlight it, then follow the same steps below
Restart the Mac
Restart the AirPort Express
Check to see if AirPort Utility will pick up the AirPort Express
Yes Bob, I'm on 10.9.5. I performed the tasks that you suggested and changed those settings, restarted the Mac and the AE. The network I created shows up in my menu bar and on my iPhone but if you select it, there is no internet connection. I have an Airport Extreme in a separate building as an extender for that network and it shows up in Airport Utility with a green light. My AE still has flashing amber. I'm afraid it might have been fried in the last thunderstorm we had here. At one point, it showed up and let me configure it which is why the network name shows up in the menu bar, but it doesn't actually work.
Tommy Holt
Was it plugged in by ethernet when the storm hit??
Did anything else die.. generally not just one item will die but several?
When you plug the Express into the computer by ethernet.. set a static IP on the computer..
Do another factory reset on it. Then setup in the computer.
Like thus... in preferences under ethernet.. advanced.
You need neither Router or DNS for this.. turn off wireless as well.
Go to the Hardware tab and reduce the network speed to 10mbit.
This ensures the utmost compatibility.
Then in the airport utility go to doing a manual configuration.. and type in the address exactly as shown here.
Airtport Utility can't find Airport Time Capsule on either of my 2009 Macs
BTW use your nose..
Most stuff blown up by lightning has a burnt smell.. electronics especially has a distinctive smell.. the magic smoke is released.. !!
I thank you both for your help and your replies. I just got off the phone with Apple Support because I figured out I had bought the thing less than a year ago. So it is still under hardware warranty and I will be taking it back to the Apple Store on Friday for a replacement.
Airport express "An unexpected error occurred. Try again"
