iphone 5 won't open
when we try to open up the phone or put in code we get shadow boxes that come up and phone does not respond
iPhone 5
User profile for user:
jason269
User level:
Community Specialist
Hi, Tammy.
Thank you for visiting Apple Support Communities.
It sounds like you are experiencing an issue with the touch screen of the device and is unresponsive. Try the troubleshooting steps in the article below.
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
-Jason H.