When i visited the nearest Apple Service center, they are asking to pay about 50% of the device's amount to get it replaced.
They are not bothered of taking any responsibility to check what is causing the bend, they straight away blame that i might have applied some pressure????
iPhone 5s, iOS 7.1.2
It didn't bend spontaneously. Just like a dent can't magically appear in your car without an impact. You bent it. Take some responsibility for your own actions.
from the day i bought the iphone, i am using a plastic flip case, so there is no chance that it should form a bend.
i have spent the amount beyond my capacity, so imagine the care that i would be taking.
I took responsibility and informed the apple customer care about the fault device, its now them who has to investigate what caused the bend? battery heat? others?
i don't expect a new device from apple, i just need them to fix the bend.
as they say it is out of warranty, i am also ready to pay the amount for the fix, provided they fix it and that to at reasonable cost.
do you think apple will do that? then shame on them...
i can't afford to pay another 50% of device amount, it is very disturbing to use the phone with that bend.
Seriously? You think a plastic flip case will keep the phone from bending when you apply force to it... Like sitting on it? The phone did not bend spontaneously.
You damaged it. If you believe otherwise, you need to see a psychiatrist.
vishalfromsecunderabad wrote:
I took responsibility and informed the apple customer care about the fault device, its now them who has to investigate what caused the bend? battery heat? others?``
What you didn't take responsibility for was damaging the phone. It sounds as if Apple has already investigated and determined that the cause of the bend was physical damage.
thanks for the concern Tim, hope you are getting paid well by apple...
i dont carry my phone in back pocket, so do you think i intentionally applied some pressure and blaming apple for that???
it was not all of a sudden, the device started bending from last few weeks.....
Apple just asked for the images, which the service center technician clicked and sent to them by email...
they just have one solution for any hardware problem...replace the deice by paying 50% of the amount.
vishalfromsecunderabad wrote:
Apple just asked for the images, which the service center technician clicked and sent to them by email...
they just have one solution for any hardware problem...replace the deice by paying 50% of the amount.
Yes, that is the cost for an out-of-warranty replacement. Damage is not covered by warranty. Sorry.
What? And you think it just bends by itself? Maybe it's poltergeists sneaking into your room at night and bending it. Perhaps you don't need a shrink. Maybe you need a priest.
KiltedTim wrote:
What? And you think it just bends by itself? Maybe it's poltergeists sneaking into your room at night and bending it. Perhaps you don't need a shrink. Maybe you need a priest.
Aliens.
The problem here is the cheap design of the product, why should a customer pay for it?
I am not that rich that i can afford to pay the 50% of the device amount, all that i need from apple is to fix my phone.
if the aluminium case is the problem then change it and bill me for that.
who knows must be someone hired by apple to do that job, like yours is to makeover there image here.
they should accept the fact that it is due to the cheap product design. no wonder how they grow there sales ever year by leaving people with no option then paying for the replacement device.
if the problem is with the case then fix it and charge for it, no customer would object for that.
Grt reply sir....must be Aliens hired by Apple
Apple should now come up with a user manual on how to carry the phone!!!!
else they should design a product similar to the baby carrier to carry its device and box it along with the device.
Seriously? Like sitting on it????? some serious problem with you...please consult psychiatrist....
will anyone spend 549 pounds on the device to sit on it???
My Iphone 5s is developing Bend
